We came to the living roof expecting a lot from the capital city of Madrid and the hostel itself according to reviews, but were disappointed. The location was good for exploring the main sights within walking distance but without being totally in the middle of it, and was right next to a metro station if needed. It also had lots of little supermarkets nearby, and a pharmacy which was helpful. The hostel itself was reasonably clean although the kitchen had multiple dishes left after breakfast and people cooking everyday, which nobody ever bothered to clean up, leaving the lot for the poor cleaner. The kitchen itself did have a lot of cutlery and crockery and the facilities were good if you wanted to cook for yourself. The room we had was clean enough and the beds were adequate, but the temperature was ridiculous. Madrid had a really dry heat but the room was stuffy as it had no air conditioning and the fans were rubbish and kept turning off, and the radiator was on full blast the full time which was very unpleasant, especially as my friend had to sleep right beside it every night in 33 degree heat! The bathroom was one of the nicer ones we had though. The design of the building meant it gets very noisy as every conversation can be heard clearly through the windows (which we couldn't close as it was too hot), and the noise was not monitored after midnight like they said. We enjoy a night out and don'd mind some noise, but this was frequent, loud and very clear late into the night, which was not pleasant.The staff in the hostel went from one extreme to another, some of them were very rude and even when you stood as reception you had to initiate conversation or else they would ignore you, and when you did they acted like they were being hassled despite the fact they are employed to help you. Although saying that, the hostel had a policy where you could stay for free if you worked with them, so the turnaround and number of employees was quick and vast, meaning the service was not very professional or consistent. There was a lovely English working when we were there though, and she was very helpful (one of the few!). The hostel run lots of organised things, and we did the free walking tour with Harriet which was really good and she was very helpful, however we signed on to do the pub crawl one night where they charged us 12 euros, gave us one free shot and then moved on without bothering to tell me or my friend, leaving us lost and confused as to where everyone had gone - we were not happy and the man at reception had no desire to help us. The reception also had no maps as there was a problem with their printing, and even though a map doesn't seem like a big issue, when trying to explore a new city providing one is pretty essential to ensure it's done with ease and makes everything so much simpler, so were not amused with this lack of service either. Overall our experience of the hostel was not great, the general atmosphere was very strange and unwelcoming and I would not like to go back.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.