A very nice welcome by the excellent staff, marred slightly by one of our rooms not being ready and taking rather longer than we were told until it was (we had early check in and late check out as part of our package too). Nit picking though as you struggle to find fault here apart from the wifi which was poor on our floor and non existent in the (very nice) restaurant used for breakfast as well. I also couldn't find anyway of regulating the temperature in our rooms, which were rather warm. And that's it. Rooms were immaculate as we're the public areas. You got the feeling the staff really wanted to help. Sometimes I think some of the staff can be a little stuffy at a Relais and Chateaux hotel (at Mas de Torrent in Northern Spain for example) but not here. Our rooms were a good size as were the bathrooms, often not the case in a city hotel. Good bedding. comfortable chairs/sofas. Breakfast was excellent and our meal in the restaurant was very good and the waiter helpful and accommodating. The situation is excellent and quiet but only a short walk to several nice places and not much longer to many more. We look forward to returning, probably in the warmer months so I can complain it was too cold!