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“Madrid at it's best!” 5 of 5 stars
Review of Hotel Orfila

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Hotel Orfila
5.0 of 5 Hotel   |   Calle de Orfila 6, 28010 Madrid, Spain (Chamberi)   |  
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Hotel amenities
Ranked #2 of 453 Hotels in Madrid
Certificate of Excellence 2014
Los Angeles, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Madrid at it's best!”
5 of 5 stars Reviewed April 10, 2011

A lovely hotel with wonderful helpful staff to match. The staff could not do enough to
help make our four days in Madrid a success. From going to the train station to pick
up tickets for our trip to Barcelona, to helpful suggestions on restaurants and museums,
each of the staff we were lucky to have encountered was by and far superior in customer
care. Although the hotel could use a little sprucing up (wall paper, carpet, etc.) it made
for a memorable trip. Truly a first class hotel in a first class city.

  • Stayed April 2011, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
J_Thomson23, Director de Relaciones con Clientes at Hotel Orfila, responded to this review, April 12, 2011
Dear client,

Many thanks for your warm comments regarding our hotel, staff and our city.
We are constantly working to exceed the expectations of our customers.
Once again, thank you for staying with us and we look forward to your next trip to Madrid.

Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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369 reviews from our community

Traveler rating
    282
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    11
    5
    4
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (60)
Date | Rating
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  • French first
  • German first
  • Italian first
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  • Spanish first
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English first
London, United Kingdom
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed February 28, 2011

The Orfila is ideally located for access to central Madrid yet it is on a very quiet street. It was selected because it advertised traditional quality and service. We were not disappointed. Friendly charm met us upon arrival and was present throughout our four day stay. Every request was promptly obliged and we felt we were welcome guests rather than just passing through. The Orfila will suit those looking for traditional comfort and service and may not suit those looking for modern chic and gadgetry. The best compliment is confirmation that we would undoubtedly return to the Orfila when the opportunity arises.

  • Stayed February 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
J_Thomson23, Director de Relaciones con Clientes at Hotel Orfila, responded to this review, March 9, 2011
Dear guest:

We are sincerely grateful for your warm words regarding the services of our hotel. As you correctly state, we do our utmost to guarantee our guests memorable stays; that's why we are at their disposal during the entire length of their stays.

Once again, thank you for staying with us and we look forward to your next trip to Madrid.

Regards
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Rhode Island
Senior Contributor
49 reviews 49 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed February 23, 2011

We are staying at Hotel Orfila in March and are trying to plan many of the dining details ahead of time. I sent an email to the hotel with my request and he has already taken care of every last one of them. One of the restaurants wasn't available so he VERY kindly suggested and made a reservation at another restaurant that has a similar menu. How wonderful to find a person willing to make so much effort BEFORE a guest even arrives. If it's this great before we arrive, I can only imagine how wonderful it will be when we arrive!

Stayed February 2011, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
J_Thomson23, Director de Relaciones con Clientes at Hotel Orfila, responded to this review, February 28, 2011
Dear client,
many thanks for your comments regarding our hotel & staff, we are glad that your stay and requests has been like your expectations.
We hope to receive you again in the next visit to Madrid.
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San Jose, Costa Rica
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 16, 2011

I stayed in this Hotel twice, once in December and once in January- and I must say that both experiences left me with an incredibly good opinion of this little gem in Madrid. The staff is extremely helpful and accommodating, the food is delicious, the location of the Hotel couldn't be better and the absolute comfort of it is almost overwhelming. I like to walk to my destinations, and by staying in this hotel I had to walk close to nothing to go everywhere! Located about 20 minutes away from the best Museums in town, as well as not even 5 minutes away to the closest Metro stations this is the one of the best Relais & Chateaux in Spain. Furthermore, the staff was always really helpful with restaurant and Flamenco tablaos recommendations.

If I could give this hotel 10 stars I would without a second thought. It's simply amazing.

  • Stayed December 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
J_Thomson23, Director de Relaciones con Clientes at Hotel Orfila, responded to this review, February 18, 2011
Dear client,
Thank you for your special comments regarding our hotel & staff. Also we’re glad that it was your second time in our hotel.
Many many thanks again, we hope to receive you one more time in the next trip to Madrid.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Helsinki, Finland
1 review
5 of 5 stars Reviewed February 11, 2011

I and my wife decided to have a short break for visiting Madrid and In Relais Chateaux Orfila we got the perfect place. Nice, quiet, clean, well located, good food, ... and the service was excellent *above all, the thick-rimmed spectacles recepcionist in the morning (Thanks Emilio, Front desk stuff, for your advice and recomendation).
We will be back

  • Stayed February 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
J_Thomson23, Director de Relaciones con Clientes at Hotel Orfila, responded to this review, February 14, 2011
Dear Harold,
Thank you for your warm comments regarding our hotel, we are glad that your stay has been perfect.
Thanks also for your comments about our Receptionist Emilio, who along with the entire hotel staff is constantly working to exceed the expectations of our customers.
We hope to receive you and your wife in the next visit to Madrid

Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Moscow
Senior Contributor
48 reviews 48 reviews
46 hotel reviews
Reviews in 41 cities Reviews in 41 cities
71 helpful votes 71 helpful votes
5 of 5 stars Reviewed February 4, 2011

Relais & Châteaux Orfila Hotel gets the highest rate possible for the professionalism of its staff (especially the reception staff) - bravo! Y que todo le vaya bien!

  • Stayed November 2010, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
J_Thomson23, Director de Relaciones con Clientes at Hotel Orfila, responded to this review, February 14, 2011
Dear Nathalie & Nikolas,
Thank you for your comments regarding our hotel & staff, we are glad that your stay has been like your expectations.
Many thanks again and we wait for your presence in your next trip to Madrid.

Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh, United Kingdom
1 review
5 of 5 stars Reviewed December 24, 2010

Hotel Orfila...fantastic...wonderful...what else can i say?
The service was excellent, the food (my husband is a chef) was very, very good, as good as the waiting staff in the restaurant.
The rooms were nice and big, enough space to feel comfortable.
And last but not least, on the other way...saving the best for last...the recepcionist, Jose Martin, he was exceptional, very helpfull and his english was really good, very nice person.
As i said, i wish o could have a permanent room!!!

  • Stayed November 2010, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
J_Thomson23, Director de Relaciones con Clientes at Hotel Orfila, responded to this review, January 27, 2011
Dear guest: Thank you very much for your warm comments and for sharing your experience with other travellers. We are delighted to learn that we have exceeded your expectations - not only in the hotel but also in the restaurant. We will pass your message on to our receptionist Joseph Martin. We hope to welcome you back again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Orfila

Address: Calle de Orfila 6, 28010 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid > Chamberi
Amenities:
Bar / Lounge Business Center with Internet Access Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
#1 Luxury Hotel in Madrid
#3 Romantic Hotel in Madrid
#7 Family Hotel in Madrid
#11 Business Hotel in Madrid
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Hotel Orfila 5*
Number of rooms: 32
Official Description (provided by the hotel):
The small XIX century palace was transformed into a hotel in 1999, respecting the majestic style of the era, at the same time as installing all the appropriate commodities for a luxuorious establishment from the end of the nineteenth century. Only a year after it opened, the hotel joined the Relais Chateaux Chain of hotels, a group of the most prestigious hotels in the world. The hotels belonging to the Relais Chateaux must have 4 or 5 stars and less than 100 rooms, and be outstanding their strict respect for the five concepts that define the philosophy of this hotel chain: character, courtesy, charm and cuisine.Located in a quite exclusive residential area in the cultural and business centre of Madrid, this creates a framework for a different concept of the hotel business in the capital of Spain.---------------------------------------------------------------------------------------------------------------------------------El palacete del siglo XIX, se transformó en hotel en 1999 respetando el aire señorial de la época, al tiempo que se le dota de todas las comodidades propias de un establecimiento de lujo de finales de este siglo.Solo un año más tarde de su inauguración, el hotel ingresó en la Cadena Relais Chateaux, que agrupa a los hoteles más prestigiosos del mundo. Los hoteles miembros de Relais Châteaux deben contar con 4 y 5 estrellas y menos de 100 habitaciones, y distinguirse por cumplir estrictamente los cinco conceptos que definen la filosofía de la cadena: carácter, cortesía, calma, encanto y cocina.Situado en una zona residencial, exclusiva y tranquila en el centro cultural de negocios de Madrid, sirve como marco a un concepto diferente de hostelería en la capital de España. ... more   less 
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Also Known As:
Orfila Hotel Madrid

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