Fantastic situation for visiting Madrid, minutes from Gran Via, only 10 mins stroll to Plaza Major and a couple of minutes round the corner to the Madrid tourist bus stop. Staff were always happy and nothing was ever too much trouble. Christina on reception was extremely welcoming when we arrived in the late evening, and nothing was ever too much trouble for her, even down to offering to phone restaurants to book a table. Room was large with a free minibar which was refilled each day - what a bonus! Only took off one mark because we had an internal room with a view of a wall but didnt detract from our stay. Fantastic - would definitely stay here again, and I am sure we will be back.