We visited Spain in April of this year. Our first five days were spent in Madrid at the Intur Palacio San Martin. We thoroughly enjoyed our stay at this hotel. The location is unbeatable, close to Puerta del Sol and Opera, and QUIET. Our room was comfortable and the staff was very helpful. We didn't experience any of the problems noted in earlier reviews (street people, etc.). We will gladly stay at the Intur Palacio again.

Not a 4 start hotel, good location but staff do not really aim to please or serve their customers, who actually keep them in a job. If I were the boss of this hotel I would be very concerned, but maybe the attitude of the bosses are reflected in the staff!! The people who did the room did not bother to refill the mini bar, wasted opportunity for the hotel to make some cash, we were looking for some water to drink during night to discover they had not bothered to refil the fridge!. Breakfast was an absolute shambles on the Saturday, 2 staff were unable to cope with number of guests, which they must have known were there. People had to keep asking for the missing food and juice etc. The 2 waitresses tried really hard but just could not keep up with replacing the food and clearing the tables. In the bar, at around 11pm, the waiter just did not care, we waited around 15 minutes before he even came to ask us what we wanted to drink, there was only one other party of around 5 girls in the bar. He only came when I asked the bellman if anyone was serving at the bar, he was messing around on the phone, he had not even cleared a lot of tables. they were still full of empty glasses. The guy was just not interested and let the hotel down very badly. Does not deserve to remain in employment there. The bellman was good, as were the waitresses in the breakfast room, although they could not cope, they tried their best, but should have called for help. Nice location, would probably go back but hope the staff get their acts together and remember why they are actually employed

We only stayed one night, before our flight back home departed early in the morning. We decided to try a different hotel on our way back through Madrid (we stayed at HH Campomanes the first time).

It is a decent hotel in a good location near the Palacio Real. The price was a bit expensive considering the rooms and that it did not include breakfast.

The concierge was great and very helpful on multiple occasions.

PROS: location. free in room safe. nice shower.

CONS: We had a ground level room with a small window near the ceiling that seemed to open into an alley. The beds are a bit on the hard side. The previously mentioned "sneak peeks" at the adult video channels as you are surfing through the normal channels was a bit shocking at first and then annoying. Price.

Not a bad hotel. But I would recommend HH Campomanes (which is located very near to this hotel) first, unless you want a more traditional decor, which this hotel has.

We have staid in this hotel during the Easter break 2005.The hotel tries to position itself as a luxury and affordable. The room rates are average for any Madrid properties, and the facilities the hotel considers as `luxury` are very basic stale bathroom, telephone line and satellite TV with freely accessible adult-only channels that are not blocked for not paying guests, and provide quite shocking viewing experience while you try to locate only 1 news channel avaiable(BBC),which is actually the only English-language TV channel as well. The rooms are very small and dark, facing the concrete walls with drafts coming through the windows. The breakfast is cold and basic, the hotel front desk staff speaks hardly any English and very unhelpful. We work in the tourist industry and have staid in many hotels worldwide, but have never experienced such bad staff attitude and such basic overpriced service and facilities standards before.
The only asset of the hotel is its location in Madrid city centre. The asset shared by many finer properties which offer truly luxury at much affordable prices. Overall, it was our worst ever travel experience.