This hotel was booked in a tour package that my group purchased. It had originally been the American Embassy. Unfortunately, now the embassy is a grey stone federal looking building. Not
My room was clean and bed okay however, the bathroom was not good. The toilet and bidet was across from each other and both less than 12 inches from the bathtub/shower. I took sponge baths so I wouldn't fall trying to get in and out of the tub.
Internet was spotty. Since I have a business, I always have to work...even when I am with my groups. I called down to the front desk for help because the Internet would go off while I was working and I had to always reset it with a different access name. This was so frustrating. Also, I felt the man at the front desk got impatient with me because I was told him to wait on the phone while I tried to get on the Internet. It was later in the evening so I know he could not have been busy with customers.
There are 2 small elevators. One is "historic" with a little more room. They seemed to work well.
Because the hotel was booked in a tour package, it is possible that other rooms would be different and better than the ones my group received.
I really got upset when I put my RED "DO NOT DISTURB" SIGN on the outside door handle. I also went to the housekeeper on the floor to tell her not to clean my room because my work was lying out and there was nothing that I needed for her to do. She took the sign off the handle and came in anyway.
Breakfast was included in our package and was very good. It was typical European breakfast. If not included with your room rate, it is expensive.
What I did love about the hotel was the outdoor dining. Twice my group ate there. We enjoyed our ham, cheese, tomato, basil sandwiches. They were excellent and the price was proper for Spain.
If you can walk up and down slight inclined streets from the hotel, then the location is wonderful. Because I have walking problems, this was difficult for me.
I found the front desk staff acted like they were to busy to give you the proper attention you needed. However, I appreciated the fact that they could speak some English.
There is a lovely lobby to relax in with comfortable seating.
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- Also Known As:
- Intur Palacio San Martin Hotel Madrid
- Intur Palacio San Martin Madrid