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“Fantastic” 5 of 5 stars
Review of Intur Palacio San Martin

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Intur Palacio San Martin
4.0 of 5 Hotel   |   Plaza San Martin, 5, 28013 Madrid, Spain (Centro)   |  
Hotel amenities
Ranked #62 of 457 Hotels in Madrid
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
“Fantastic”
5 of 5 stars Reviewed January 8, 2013 via mobile

We spent 5 nights in this great hotel and I must admit that everything was perfect! The location: at 1 minute walking distance from Puerta del Sol and 2 minute walking distance from Plaza Mayor. The reception: great attention to all your needs, kind staff and professionality. The room: was clean and comfortable. If you want to visit Madrid this is the right place where to spend your nights.

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelesIntur, Dirección at Intur Palacio San Martin, responded to this review, January 16, 2013
Dear Guest,
Thank you so much for your lovely comments about our hotel and for sharing them with other travellers.
We are indeed very proud of the product and the staff we manage and the best award for us is to read comments of satisfied customers like you.
We look forward to welcoming you again in our hotel on your next visit to Madrid.
With very kind regards,
The Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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692 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (95)
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English first
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 30, 2012

We are currently at Intur Palacio in Madrid. The location of the hotel couldn't have been better -- it is a 5-min walk from Plaza Mayor, Plaza del Sol, plaza san Miguel, and the royal palace. Just step outside and walk a couple of minutes to a bunch of restaurants (vegetarian too!) and bars. At the same time, the surroundings are quiet (we asked for a room facing away from the road so we could sleep better!).

The receptionists are polite and helpful when you need assistance. If we are ever back in Madrid, we wouldn't hesitate to stay here again!

  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelesIntur, Dirección at Intur Palacio San Martin, responded to this review, January 16, 2013
Dear Guest,

Thank you so much for sharing your experience at our hotel with other travellers. We are glad to read that you were completely satisfied with our product and services. This is clearly the best price we can get to our work.

We hope to welcoming you again on your next visit to Madrid.

With regards.

The Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed November 10, 2012

Lovely old world style hotel located in a tastefully restored 19th century building (see photo), on a quiet pedestrian-only plaza in central Madrid, only 100 meters from the busy Calle San Martin. Short walk to the Plaza Mayor, Puerto del Sol and many other major tourist attractions. Close to several Metro stations. Only 50 metres from an El Corte Inglés supermarket.

Rooms are not particularly large, but are beautifully maintained and have everything you need at your finger tips. Comfortable beds, efficient air-conditioning and flat screeen TV's. Excellent buffet breakfast with hot and cold selections, and freshly cooked egg dishes on request. Our group also had a fabulous 4 couse dinner with wine included in the hotel restaurant.

Very friendly and efficient staff. Reception staff were particularly helpful when one of our group had her credit cards stolen on the Madrid Metro.

The Palacio San Martin Hotel really is a hidden treasure in the very centre of Madrid. Highly recommended.

  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Valencia, Spain
Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed November 5, 2012

This hotel is in a great location for visiting all the city centre attractions of Madrid. Most of the sites are wihin walking distance and lots of cafes, bars & restaurants are less than 10 mins walk, as are many shops.

Room Tip: The room was large, inward facing overlooking the lobby, which might have been quieter, having said...
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  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tirgu Mures, Romania
Top Contributor
76 reviews 76 reviews
49 hotel reviews
Reviews in 38 cities Reviews in 38 cities
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed November 3, 2012

We stayed there at the final of April 2012 for three days.
The Hotel is very well located, near to the shopping center and historical streets.
Rooms are small, but very nice and clean.
The Breakfast food was excellent, the breakfast rooms space are small, we must wait until other people.
I recommend this hotel for excellent placement of location, rooms and food.

  • Stayed April 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin, Ireland
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed November 2, 2012

We loved our time here for 5 days despite rude and abrasive breakfast and bar staff - female only! Food is ok as is service. But this place is special because of its location - Sol, GRAN VIA, Latino, plaza mayor - all a stones throw and the whole city also totally accessible through a great local transport system! Hotel could do with a facelift!

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, CA
Top Contributor
279 reviews 279 reviews
20 hotel reviews
Reviews in 27 cities Reviews in 27 cities
72 helpful votes 72 helpful votes
5 of 5 stars Reviewed November 2, 2012

We stayed here twice, and both times were perfect.

Upon arrival, long flights take their toll, and a gracious welcome, and a quick check-in and up to our room, lovely big room, quiet on the central space, sky lit and oh so quiet. Nice, comfortable beds, wonderul bathrooms, and nice period decor.

Great breakfast, lots to choose from, and the coffee is delicious.

Knowledgeable Front Desk staff, helpful, and they know Madrid.

Enjoy!

Room Tip: Inside quiet, outside views, you pick.
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  • Stayed April 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Intur Palacio San Martin

Address: Plaza San Martin, 5, 28013 Madrid, Spain
Location: Spain > Community of Madrid > Madrid > Centro , Sol
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#36 Family Hotel in Madrid
#44 Luxury Hotel in Madrid
#56 Romantic Hotel in Madrid
#111 Business Hotel in Madrid
Price Range (Based on Average Rates): $
Hotel Class:4 star — Intur Palacio San Martin 4*
Number of rooms: 94
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Also Known As:
Intur Palacio San Martin Hotel Madrid
Intur Palacio San Martin Madrid

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