On the plus side, this is a lovely grand old hotel. Yes, it could use a little updating (older carpet, etc), but the location was great for easy access to bus/train in Madrid. Staff was very courteous.
My only issue is that the hotel and its amenities are priced for a five-star experience (20 euros for a glass of beer and wine/22 euros each for breakfast, etc.). While I understand that this typically happens in a five-star hotel, our experience didn't always match up with the five stars.
As an example, when we were guided to our room, there were a stack of dishes left by housekeeping from the previous guest that remained at our front door through the entire next day. The atrium area that our room faced was a great means to channel noise - and the management seemed unwilling to do anything about the loud talking that continued throughout the night, or even the banging of silverware (staff, perhaps?) during the day when we were resting (jet lag). Simple things, but they add up. I certainly wouldn't think twice about them elsewhere if we weren't paying these rates. .
I might consider staying here again, but I don't think it's too much to ask that five star prices produce a five star experience.
- Official Description (provided by the hotel):
- An 18th-century palace was the inspiration for this emblematic hotel in Madrid, situated on one of the city's most famed thoroughfares. Culinary delights include El Jardin with an exquisite menu overseen by renowned head chef José Luque. Bar 49 serves fine local wines and the city’s signature tapas. Ideally located in the cultural and business district, the hotel is minutes from the Prado Museum, Thyssen-Bornemisza Museum, Real Madrid Museum and elegant Serrano shopping district. ... more less
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- Also Known As:
- Intercontinental Madrid Hotel Madrid