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“Service good, some upgrades needed” 4 of 5 stars
Review of InterContinental Madrid

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InterContinental Madrid
5.0 of 5 Hotel   |   Paseo de la Castellana, 49, 28046 Madrid, Spain   |  
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Ranked #31 of 458 hotels in Madrid
GreenLeadersSilver level
Manila, Philippines
Top Contributor
60 reviews 60 reviews
56 hotel reviews
Reviews in 50 cities Reviews in 50 cities
48 helpful votes 48 helpful votes
“Service good, some upgrades needed”
4 of 5 stars Reviewed November 22, 2012

Stayed a few times in this hotel recently. The rooms are very fine although it can be a bit noisy when you keep the windows open. Check-in and concierge were all friendly and willing to help, which is not always the case in Spanish hotels. The club lounge is a bit small but serves the purpose for a drink and for breakfast. The bar area is old fashioned but has some character. Especially the gym would benefit from an upgrade whilst also some of the other parts (eg restaurant) needs some new ideas.

Room Tip: if you are sensitive to noise ask for a room away from the street side
See more room tips
  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICMadrid, Executive Office at InterContinental Madrid, responded to this review, December 2, 2012
Dear guest,

First of all, we would like to thank you for your review of the InterContinental Madrid. It is always rewarding when guests takes time out of their day to let us know about their experience at the hotel.

We appreciate all your input about the areas that you think should be refurbished and we'll send your comments to the department in charge to look into it. We will also make sure that all your comments about the friendliness of our staff will be shared with them to ensure that they keep motivated and continue with the good work.

Hoping to welcoming you back very soon,

Kind regards,
A. Fernandez
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (132)
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Saint-Etienne, France
Top Contributor
72 reviews 72 reviews
72 hotel reviews
Reviews in 58 cities Reviews in 58 cities
83 helpful votes 83 helpful votes
4 of 5 stars Reviewed November 19, 2012

From my bedroom (number 422) I could hear outside traffic noise until 11:00 pm and the next morning from 06:00 am (I did not need to use my alarm clock to wake up). My bed was noisy when I moved (it reminded me a youth hostel bed in my student years). The gym is open 24 hours a day. There are 2 treadmills in English for a speed indicator in miles and only one in Spanish for kilometres. I have seen better and more modern equipment in other hotels. Quite honestly, given the luxury brand, I think the management could improve the rooms (noise insulating windows) and the gym (more modern equipment) wihout much of an effort. As for the rest nothing to complain about. The staff is very friendly and efficient, front desk provides fast check-in and check-out, room service is very good, concierge also good. The restaurant offers an excellent breakfast buffet that can be complemented with side orders à la carte without extra-cost. The gym is free for hotels guests. Despite the noise my bedroom was very clean and comfortable. I do not think that you can find a better hotel in Madrid for a similar cost. Because of the service, if I visit Madrid again, I will likely return to this hotel. I will insist in a different room to the back side of the building, preferably on a higher floor.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICMadrid, Director de Relaciones con Clientes at InterContinental Madrid, responded to this review, November 22, 2012
Dear guest,

First of all we would like to thank you for choosing the InterContinental Madrid and for dedicating some of your valuable time to share with us your experiences during your recent visit to Madrid.

We appreciate your comments, assuring you that I have passed them to the corresponding Heads of Department involved, in order to take your suggestions under serious consideration to improve the issues that you experienced during your stay.
Also thank you for your kind words related to our staff that I will share with all of them and encourages us to keep up a high level of service.

Thank you again, and Obviously on your next stay, we will make sure to find you a more suitable location, where we hope you can enjoy a good night sleep.


Yours sincerely,
Juan Carlos Caballero
Rooms Division Manager
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Senior Contributor
32 reviews 32 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed November 19, 2012 via mobile

This is my second day at Intercontinental Madrid. 
- at the door, the doorman was smiling and very helpful
- the receptionist was very welcoming and explained everything in details. She also called the manager on duty to welcome us who advised us to try their sunday brunch offered in the lobby restaurant
- the buffet was an excellent choice. It has a WOW variety with a tasty spanish touch ( try the paella and the entrecote) . The chefs and the waiters were very welcoming and took very good care of us
- the concierge explained in details for us how to get to the city center and what to visit.
- the room offered (404), its a junor suite that very spacious and clean. It has very good TV channels variety too

In brief it is the best choice you can have in Madrid :)

Mohamad Zeindddine

  • Stayed November 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICMadrid, Executive Office at InterContinental Madrid, responded to this review, November 21, 2012
We are delighted to know that your experience at the InterContinental Hotel Madrid has been magnificent on your second stay.

We take pride in knowing that thanks to your recent experience you would be likely to return, and that you recommend us. Guest satisfaction is our most important goal.

Thank you very much for taking the time to write this nice review about us.

We are looking forward to welcoming you again,

A. Fernández
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London
Senior Contributor
43 reviews 43 reviews
27 hotel reviews
Reviews in 28 cities Reviews in 28 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed November 17, 2012

It's an intercontinental but it just doesn't feel right. As expected the hotel has a plush lobby area which suggests the hotel is as you'd expect of the brand.

However the hotel is quite limited in its facilities. There is a bar which leads to the hotels only restaurant. Yep that's right just the one. So we ventured in expecting an exhaustive menu only to be presented with a very limited selection. Having said that the recommend sea bream was without a doubt excellent albeit pricy.

The dessert menu was good however the quality of the desserts was at best average.

For breakfast the bar/ restaurant area is used and a minimal buffet is served. The food again is average quality and unfortunately on the first morning also barely heated up which didnt improve much for the rest of the week. Slightly warm scrambled eggs really don't taste great. And at euros 35 for a buffet breakfast it's really not very good value.

If you like a good well equipped gym then again this is not the place for you. A small room with a few treadmills and bikes and a few upper body machines and some free weights. No rowing machine or even weight machines to work legs/lower body.

The rooms are large and well equipped with everything you are likely to need. Iron, tea making etc and beds are comfortable as usual.

Wifi was free as I am a priority club member but check charges up front if you're not. I would imagine they are extremely high.

To summarise. Whilst this is a nice hotel I don't think it is really up to the Intercontinental standard I have previously experience in cities such as Istanbul and Doha. Location is close enough to the main areas of the city to walk to or a short hop on a bus/taxi.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICMadrid, Director de Relaciones con Clientes at InterContinental Madrid, responded to this review, November 22, 2012
Dear guest,

First of all let me thank you for staying at the InterContinental Madrid during your visit to Madrid.
It is our goal to deliver high quality service to our guests and your comments are most welcome and help us to improve those areas that you point out on your review.

Willing to welcoming you back soon to InterContinental Madrid.

Sincerely

Juan Carlos Caballero
Rooms Division Manager
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Alexandria
Top Contributor
64 reviews 64 reviews
43 hotel reviews
Reviews in 46 cities Reviews in 46 cities
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed November 15, 2012 via mobile

The Madrid Intercontinental Hotel is a luxurious and comfortable place to stay in a beautiful city. The rooms are spacious and modern with all the amenities. The staff is very helpful and accomodating. I visiter during a strike and got excellent help with dealing with any disruption. You are well located to visit the Prado or the Palace.

  • Stayed November 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICMadrid, Executive Office at InterContinental Madrid, responded to this review, November 21, 2012
Dear guest,

Thank you for taking the time to write this nice review about the InterContinental Madrid. We are very happy to know that your recent visit has been very enjoyable.

Hoping to welcoming you again very soon,

A. Fernández
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
stroud
Top Contributor
74 reviews 74 reviews
16 hotel reviews
Reviews in 24 cities Reviews in 24 cities
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed November 13, 2012

I have just returned from a long weekend break in Madrid and as usual stayed in the Intercontinental hotel. It's a beautiful hotel slightly away from the busy tourist areas but still within an easy walk or short bus or metro ride from everything you'll have on your "must see" list. All of the staff, without exception, are both very professional and very welcoming. Nothing is too much trouble. The rooms are quiet and tastefully decorated, the bar and lounge areas warm and comfortable, the food good, and the restaurant and courtyard lovely areas for lunch or dinner.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICMadrid, Executive Office at InterContinental Madrid, responded to this review, November 14, 2012
Dear Guest,

First of all, thank you very much for taking the time out of your busy schedule to write this nice review about the InterContinental Madrid and it's staff.

We are always pleased to receive praise and acknowledgment of such a positive nature. It is really rewarding when a guest recognizes our staff’s efforts and takes the time to say thank you. Rest assured that your comments will be shared with our entire staff as a reinforcement to continue with this line of work.

We look forward to the opportunity of serving you in the future.

Kind regards,
A. Fernandez
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Liverpool
Senior Contributor
31 reviews 31 reviews
15 hotel reviews
Reviews in 19 cities Reviews in 19 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed November 12, 2012

A peaceful but busy hotel in Madrid. You won't find it in the centre of the city but just north in a financial/residential area next to a subway station (Gregorio Maranon) offering easy access to everywhere. Aside from the main road the hotel sits on (PASEO DE LA CASTELLANA) the area is quiet and has a few bars/cafes to visit - including Hard Rock Cafe (via a 15 min walk).

Our room had a balcony (without a great view) and the room was plenty big enough for the 2 of us. 20 minutes or so from the airport and only a few stops from all the key sights.

The staff were most helpful in providing information about things to see and do and arranged a late check out without any fuss.

Well worth a stay if in Madrid.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICMadrid, Executive Office at InterContinental Madrid, responded to this review, November 14, 2012
Dear Guest,

We would like to thank you very much for taking the time out of your day to write this nice review about the InterContinental Madrid and it's staff.

We pride ourselves in knowing that we made such a good impression on you that you would recommend the InterContinental Madrid to other customers. It is really rewarding when a guest recognizes our staff’s efforts and takes the time to say thank you. Rest assured that your comments will be shared with our entire staff as a reinforcement to continue with this line of work.

We look forward to the opportunity of serving you in the future.

Kind regards,
A. Fernandez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Madrid

Address: Paseo de la Castellana, 49, 28046 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Green Hotel in Madrid
#13 Business Hotel in Madrid
#21 Luxury Hotel in Madrid
#24 Family Hotel in Madrid
#28 Romantic Hotel in Madrid
Price Range (Based on Average Rates): $$
Hotel Class:5 star — InterContinental Madrid 5*
Official Description (provided by the hotel):
An 18th-century palace was the inspiration for this emblematic hotel in Madrid, situated on one of the city's most famed thoroughfares. Culinary delights include El Jardin with an exquisite menu overseen by renowned head chef José Luque. Bar 49 serves fine local wines and the city’s signature tapas. Ideally located in the cultural and business district, the hotel is minutes from the Prado Museum, Thyssen-Bornemisza Museum, Real Madrid Museum and elegant Serrano shopping district. ... more   less 
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Also Known As:
Intercontinental Madrid Hotel Madrid

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