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“Gorgeous (but warm) room” 4 of 5 stars
Review of Melia Barajas

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Melia Barajas
4.0 of 5 Hotel   |   Avenida De Logrono 305, 28042 Madrid, Spain   |  
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Ranked #166 of 457 Hotels in Madrid
GreenLeadersBronze level
Durham, North Carolina
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
“Gorgeous (but warm) room”
4 of 5 stars Reviewed July 8, 2014

We chose this hotel because it seemed to be one of the nicest ones by the airport. Indeed, traveling to and from the airport was easy, but we DID rent a car for the entire time we were in Spain. Traveling to the center of Madrid was also easy.
The room we had was gorgeous! Very nice furniture, ample light, a beautiful bathroom with a tub! There were many different types of delicious-smelling soaps. The beds were comfy enough. The best part was really the decor of the room. It made us feel comfortable and pampered.
After spending the day in Madrid, we came back relatively early (7 or 8pm) because our morning flight was very early. We wanted to use the pool, but it was closed. So, there seems to be no swimming in the evening. We instead ate some tapas at the bar. The food was good, but a little pricey, as to be expected. There were 3 beers on tap to choose from. At this time in the evening on a Sunday, no guests were hanging out.
The reason this review has a 4 out of 5 is due to two things:
1. I could not adjust the thermostat. It was set at 26, which is too warm for me to sleep comfortably in (even without using the comforter). I found where it was in the room, but there were no buttons that I saw, and it was covered. I woke up feeling very tired since I was so warm all night.
2. We had to pay for parking. Outside the lot, it advertised that client parking was free, but they made us pay 10 euro per day for parking. Luckily, we only stayed one night.

If you want a very nice room close to the airport and are not bothered by warm nights, this is the place for you. If you are like me and are overly sensitive to temperatures at night, don't stay here long. Maybe you can talk to the staff about the temperature. We didn't try this since we only stayed one night. They're very polite, and they're helpful when asked, but they don't anticipate your needs.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
maria eugenia g, E-Guest Experience Manager at Melia Barajas, responded to this review, July 30, 2014
Dear K K,

First of all, we would like to thank you having taken some of your valuable time to give us your feedback about your stay.

All your comments have been reported to the departments involved so we can avoid any situation similar to yours in the future. It is only through constructive feedback from guests that we are able to implement corrective measures within the hotel.

It would be a pleasure to have a new opportunity of demonstrate our highest quality estandards in product and service.

At your disposal,


Eugenia Garcia
E-Guest Experience Manager
Meliá Barajas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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467 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
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English first
Naarden, Noord-Holland, Netherlands
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 6, 2014

Typical business-hotel with spacious, clean rooms and hallways. Nice garden with swimming pool. Good restaurant. Perfect for a stay-over to catch an early flight with free-shuttle transfer to the airport.

  • Stayed May 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
maria eugenia g, E-Guest Experience Manager at Melia Barajas, responded to this review, July 21, 2014
Dear Maarten S,

We highlight appreciate the time that you have taken to share your experience with us and other guests through TripAdvisor because we constantly strive to exceed our guest’s expectations of service and it is always satisfying to hear that these efforts are noticed.

Best Regards.

Eugenia Garcia
E-Guest Experience Manager
Meliá Barajas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zurich
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed July 5, 2014

Booked the Hotel due to good score. Had asked for a quite non smoker room and booked superior as they face the garden. Received a smoker room - while I was sitting in the room to wait for the reception to check another option, I looked around the worn off room and over the thick carpet...it was completely dirty and covered with bits and pieces of the former guest...received in exchange a standard room which was facing the backroad above the containers....so asked again for another room and finally received an aceptable room. At breakfast I found always some decent Food, but evening buffet is extremely low key and has nothing to do with a 4* house. Staff tried their best and were friendly. I had to stay several nights for businesse at the airport. If you need one night for an early flight it might be convenient...

Room Tip: Superior room that face the garden to avoid street noise. As there is some Generator on the Roof you...
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  • Stayed June 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
maria eugenia g, E-Guest Experience Manager at Melia Barajas, responded to this review, July 21, 2014
Dear SalseraZurich,

We are sorry to hear that you were not satisfied with all our services. We apologize for any inconvenience caused. Do not hesitate that every single comment will be carefully analyzed, following our continuous improvement plan.

We are really sorry for not having reached your expectation during your last stay.

We sincerely hope to have the opportunity to welcome you back again in order to provide the best of our service to make your stay more comfortable.

Best Regards.

Eugenia Garcia
E-Guest Experience Manager
Meliá Barajas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
Top Contributor
59 reviews 59 reviews
15 hotel reviews
Reviews in 20 cities Reviews in 20 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed July 4, 2014

We stayed one night flying in and out of Madrid. The hotel is clean, well appointed and convenient to the airport. The staff was generally friendly and helpful. Carmello helped us a great deal on our quick trip into Madrid when we wanted to find a particular restaurant, even making our reservations for us. We did encounter a bartender who seemed annoyed that we bothered him, but the other woman at the bar was friendly and funny. The breakfast was well supplied with a lot of choices.

  • Stayed June 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
maria eugenia g, E-Guest Experience Manager at Melia Barajas, responded to this review, July 21, 2014
Dear Debra K,

I will share your kind words with the entire team who will be very glad to know that our effort is highly appreciated by our guests.

We take into account your suggestions in order to improve our service. Tripadvisor is a very useful tool not only for travelers but also for us, we can detect the areas in which we have to focus our effort to improve our bar services.

Best Regards.

Eugenia Garcia
E-Guest Experience Manager
Meliá Barajas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Javea, Spain
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed June 26, 2014

Very overpriced for what you get. The hotel generally is looking frayed round the edges. The hot breakfast was stone cold. We cancelled our booking for our return to Madrid, and stayed elsewhere, which was much better and for just over half the price.

  • Stayed May 2014, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
maria eugenia g, E-Guest Experience Manager at Melia Barajas, responded to this review, July 21, 2014
Dear ThomasA3647,

We take into account your suggestions in order to improve our service. Tripadvisor is a very useful tool not only for travelers but also for us, we can detect the areas in which we have to focus our effort to improve our services.

We apologize if they did not reach your expectations.

We truly hope that you come back and give us another opportunity to reach your expectations.

Best Regards

Eugenia Garcia
E-Guest Experience Manager
Meliá Barajas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nijmegen, The Netherlands
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed June 23, 2014

This hotel is a good option to stay for a business meeting close to the airport. The rooms are spacious, comfortable and no airport noise. The bathroom has a bath and a separated shower. The hotel offers free WiFi. The staff is kind and helpful though has a limited in proficiency in English. The hotel has a nice restaurant, the breakfast is great! There are also many family restaurants nearby with good atmosphere if you want to get out of the hotel; highly recommendable.

  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
maria eugenia g, E-Guest Experience Manager at Melia Barajas, responded to this review, July 21, 2014
Dear 2100_Traveller,

We highlight appreciate the time that you have taken to share your experience with us and other guests through TripAdvisor because we constantly strive to exceed our guest’s expectations of service and it is always satisfying to hear that these efforts are noticed.

The entire team will be very glad to welcome you soon.

Best Regards.

Eugenia Garcia
E-Guest Experience Manager
Meliá Barajas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madrid
1 review
5 of 5 stars Reviewed June 11, 2014

For anyone who has an overnight in Madrid Barajas this is an excellent option close to the airport: quality, very good price (at least when booked in advance through internet) and no airport noise. Many family restaurants nearby with good atmosphere if you want to get out of the hotel; highly recommendable.

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Melia Hotels International

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
maria eugenia g, E-Guest Experience Manager at Melia Barajas, responded to this review, July 21, 2014
Dear John B,

We very much appreciate your kind feedback and your lovely words used to describe our Hotel.

Once again we thank you for your recent visit and we hope to welcome you soon.

Best Regards.

Eugenia Garcia
E-Guest Experience Manager
Meliá Barajas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Melia Barajas

Address: Avenida De Logrono 305, 28042 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#11 Green Hotel in Madrid
#90 Family Hotel in Madrid
#98 Luxury Hotel in Madrid
#116 Business Hotel in Madrid
#129 Romantic Hotel in Madrid
Price Range (Based on Average Rates): $
Hotel Class:4 star — Melia Barajas 4*
Number of rooms: 229
Official Description (provided by the hotel):
The Melia Barajas is located next to Madrid airport, the Congress Centre and the IFEMA exhibition centre and offers a magnificent outdoor pool surrounded by gardens, a private car park for the exclusive use of our guests, 229 rooms, and 14 meeting rooms fully equipped with the latest technologies and with natural light and capacity for up to 600 people.The personalised service and the excellent facilities at the Meliá Barajas make it the perfect option for your visit to Madrid for both business or pleasure. ... more   less 
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Also Known As:
Melia Barajas Hotel Madrid
Melia Hotel Barajas
Sol Melia Madrid

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