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“Nice Madrid Hotel.” 4 of 5 stars
Review of Melia Madrid Princesa

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Melia Madrid Princesa
5.0 of 5 Hotel   |   C/ Princesa, 27, 28008 Madrid, Spain   |  
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Ranked #49 of 456 hotels in Madrid
Kent
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
“Nice Madrid Hotel.”
4 of 5 stars Reviewed 1 week ago

The hotel is in a decent location and our room was quiet which is a big plus for Madrid. The hotel is a little uninspiring from the outside but once inside is very nice. Our room was modern and spacious with a funky two sided wardrobe that an be accessed from the room or bathroom. All in all good value and we would return when visiting Madrid.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeliaMadridPrincesa, Guest Experience Manager at Melia Madrid Princesa, responded to this review, 1 week ago
Dear KentGlobetrotters,

First of all we would like to thank you for the time you have spent in sharing these comments regarding your recent stay with us.

Your feedback is appreciated, as it is very important for the measurement of our quality.

We thank you for recommending our hotel, and would be pleased to receive you again during your next visit to Madrid.

Kind regards,

Clara Mahillo Ávila
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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882 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (91)
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Haymarket, Virginia
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed two nights at this hotel and it was fantastic! We arrived the day of the coronation of the new King of Spain...little did we know that we were only about a 10 minute walk to the Royal palace. Not only that, but we were in the city center where all the great museums, shopping and key sights were located. We were upgraded to "The Level" and had very nice rooms. The hotel was very clean and the staff was very friendly and helpful. We would gladly stay there again!

Room Tip: With Melia Hotels, "The Level" or "Red Level" is always their best room and, wit...
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  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeliaMadridPrincesa, Guest Experience Manager at Melia Madrid Princesa, responded to this review, 1 week ago
Dear Mark H,

First of all we would like to thank you for your positive feedback, as it motivates us in our daily work.

We are glad to hear that our location helped you to enjoy the city and that you had a pleasant stay.

It would be our pleasure to have you back at Meliá Madrid Princesa in your next visit to Madrid, and we look forward to welcome you again.

Kind regards,

Clara Mahillo Ávila
Guest Experience Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madrid
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Our Level experience in June 2014, was excellent. We received personal care, and advice from Clara - her knowledge of the city was insightful and complete. The hotel was amazing, clean, well decorated... and near an Egyptian Temple! Good location, good food, good spa, and excellent location.

  • Stayed June 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Melia Hotels International

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeliaMadridPrincesa, Guest Experience Manager at Melia Madrid Princesa, responded to this review, 1 week ago
Dear Rosa B,

Thank you for sharing your last experience at the Meliá Madrid Princesa with the readers of this travelers’ community and us.

We are glad to hear that you had a pleasant stay and that you enjoyed our location and the services we offer. Our aim is that our guests leave our hotel with a satisfactory feeling.

We hope that the outcome of your stay encourages you to choose us in the future, and we look forward to welcome you again.

Kind regards,

Clara Mahillo Ávila
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
João Pessoa
Senior Contributor
45 reviews 45 reviews
42 hotel reviews
Reviews in 28 cities Reviews in 28 cities
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed 2 weeks ago

There are some problems that I consider inexcusable these days. Rude staff, bad sleep quality, smelly roons, dirty bathroom, etc. Melia Princesa doesn't have any of this issues. But when I go to a hotel I really need a good wifi.

During my four-day stay at Melia Princesa, the wifi signal was out, and that is a great disappointment to me, as I had high hopes.

Room Tip: Check before if the wifi is working. I didn't find much of effort from the front desk staff to s...
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  • Stayed June 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeliaMadridPrincesa, Guest Experience Manager at Melia Madrid Princesa, responded to this review, 2 weeks ago
Dear Jeanpereira,

Thank you for sharing your impressions regarding your recent stay with us.

Unfortunately we suffered a punctual issue with our wi-fi provider, and we would like to offer you our apologies as we understand that this service is essential for our customers nowadays.
We would like to indicate that we had internet available by cable, as well as at the computers at our business center with a stable internet connection in order to cover this need.

Nonetheless, we are pleased to hear that the rest of our services and facilities did cover your expectations.

We look forward to meet you again soon.

Kind regards,
Clara Mahillo Ávila
Guest Experience Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Geneva, Switzerland
1 review
4 of 5 stars Reviewed 2 weeks ago

chose this hotel as it was close to our friend's house in madrid. might not have chosen this area from the map. stayed at "the level" which offers lounge access, which was similar to sofitel/hilton/marriott lounge access... our room (family, 522) was excellent with huge jacuzzi, seperate walk in wardrobe, etc etc, but noticed on the fire escape map that most of the rooms on the floor were much smaller than ours. not sure i would want to be in such a small room. great (amazing) breakfast with acres of fresh fruit, freshly squeezed OJ, breads/pastries etc etc. wifi didnt work when we were there which was disappointing. spa is closed on a sunday, which was a real disappointment... overall, great hotel, but there are better locations to stay in madrid

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Melia Hotels International

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeliaMadridPrincesa, Guest Experience Manager at Melia Madrid Princesa, responded to this review, 2 weeks ago
Dear Nick H,

Thank you for the time you have taken to write this review regarding your impressions about your recent stay with us.

We appreciate your feedback, as it helps us to detect some improvement aspects or those areas where we are succeeding to satisfy our customers.

After reading your comments, we would like to apologize for any inconveniences that you may have had during your stay, specially regarding the incident with our wifi service.

We are sorry to hear that our location was not suitable for your needs to visit the city. However, we would like to indicate that we are situated only 5 to 10 minutes walking from several main attractions such as the Royal Palace, and only 3 metro stations away from Puerta del Sol, the center of downtown.

Regarding the SPA, we would like to inform you that it is managed by an external provider, and its closing days are Sundays and Bank Holidays.

We are glad that you enjoyed our large varied breakfast with over 100 different products offered and our exclusive The Level service.

We look forward to welcome you again in another occasion, and hopefully we will be able to make your stay completely satisfactory.

Kind regards,
Clara Mahillo Ávila
Guest Experience Manager
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Swan Hill, Australia
Senior Contributor
30 reviews 30 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Upon arrival the staff were friendly and helpful.the location was great as we set out to explore. The room was spacious, bathroom good, and the breakfast has a great range of choices. Would highly recommend to other travellers.

Stayed June 2014, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeliaMadridPrincesa, Guest Experience Manager at Melia Madrid Princesa, responded to this review, 2 weeks ago
Dear Lynnola,

We appreciate your kind comments, and would like to thank you for the time you have taken to share them with the Tripadvisor users and us.

It is a pleasure for us to hear that your stay was satisfactory. Your feedback is very important for us, as it is an indicator of how we are doing our job, and it motivates us to keep doing our best to have satisfied customers, which is our final purpose.

Thank you as well for recommending us, and hopefully we will be able to welcome you again at the Meliá Madrid Princesa.

Kind regards,

Clara Mahillo Ávila
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This is definitely not a 5 star hotel (although I believe that the price paid was a little bit lower then in other 5 star notes). If you are traveling to Madrid to sightseeing, this is not location to bee - it would be better to choose something else nearer to mayor sights.

As I was on a conference there, a little bit of time we had for sightseeing, it was hard to see most of the sights (besides egyptian temple nearby) in little time.

If you don't speak spanish, be prepare not to have many TV channels in the evening to see....

  • Stayed June 2014, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeliaMadridPrincesa, Guest Experience Manager at Melia Madrid Princesa, responded to this review, 2 weeks ago
Dear MaksimirDuda,

Thank you for the time you have taken to post this review regarding your recent stay with us.

After reading your comments, we would like to indicate that our hotel is located at a short walking distance from several sights in Madrid. For instance the Royal palace, the Gran Vía street, Plaza de España or the Debod Temple which you have mentioned, are all at a short walking distance of 5 to 10 minutes. In addition, we are located next to a Metro station, which can take you in 10 minutes to other main destinations in our city.

As for the TV channels, we would like to inform that our TV menu offers several channels in Spanish, and a total of 20 channels in other 9 different languages.

Nonetheless, we would like to apologize if we were not able to exceed your expectations during your last visit, and hope to welcome you again at Meliá Madrid Princesa to have another opportunity to gain your confidence in our hotel.

Kind regards,

Clara Mahillo Ávila
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Melia Madrid Princesa

Address: C/ Princesa, 27, 28008 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Madrid
#31 Romantic Hotel in Madrid
#33 Luxury Hotel in Madrid
#42 Business Hotel in Madrid
#54 Family Hotel in Madrid
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Melia Madrid Princesa 5*
Official Description (provided by the hotel):
Completely renovated in 2008 and located just steps away from Madrid main square Plaza de España, this modern Hotel offers spectacular views of the Royal Palace and Casa de Campo. Perfectly situated within walking distance of Gran Via, Plaza Mayor, Puerta del Sol and Madrid's main museums (Prado, Thyssen,...). In addition, a Metro stop can be found right at the entrance of the hotel allowing convenient travel to the airport or Madrid's main local attractions. ... more   less 
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Also Known As:
Melia Madrid Princesa Hotel Madrid
Sol Melia Madrid Princesa

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