This hotel has 5 star rating but I fail to see how. The rooms are fine but we booked a package through BA and discovered that we only had a basic deal. After travelling etc it was too late and we couldn't be bothered to change the package. But the failing points are. Unless you book The Level you cannot have tea or coffee in your room , The restaurant only opens at 7am and therefore you have to be caffeine free until then. If you wish just to have a tea or coffee the café only opens around 11am so you have to join the restaurant upstairs and pay after.
The room facilities were poor no flannels ! , no tea /coffee facilities. Very clean though and maid attentive. Suggest you take your own toiletries though as despite it being of 5* it lacks the special products that you expect for example the Melia in Palma only uses Clarins products. Know Im being picky but its worth noting.
Location is fine but despite being on 11th floor it was noisy from outsiders revelling until all hours.
reception staff helpful. Printing off boarding passes costs 3 euro's unless you send it to reception and they print it for you.
If you are The Level clients then you get free tapas, coffee,te,drinks alcoholic and non all day but it is costing you around 40 euros more 1 Even the cabin crew from Lufthansa found it hard to get a coffee before they left !!!!!!!!!!!!!!