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“Nice hotel, great location” 4 of 5 stars
Review of Melia Madrid Princesa

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Melia Madrid Princesa
5.0 of 5 Hotel   |   C/ Princesa, 27, 28008 Madrid, Spain   |  
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Ranked #48 of 458 hotels in Madrid
London, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
“Nice hotel, great location”
4 of 5 stars Reviewed October 8, 2013

Stayed here for 2 nights with my partner. Very professional service, staff were very helpful, gave us directions, organised a booking for a show and cab. We didn't use the bar much but seemed nice. We liked the room layout (not huge but fine) and the bedside table coloured lights added a nice atmosphere.

Hotel is right next to a metro stop (couple minutes walk tops) and also within walking distance of many of the things we wanted to do, along a main road with shops and cafes.

Only complaint would be that the double bed was actually two singles put together, but as they were ample sized singles this wasn't a problem.

We didn't get the breakfast, so can't comment on that, and didn't use the spa.

Room Tip: We stayed on 4th floor, very near lift but noise didn't bother us. Haven't tried any other r...
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  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeliaMadridPrincesa, Guest Experience Manager at Melia Madrid Princesa, responded to this review, December 10, 2013
Dear Rebecca J,

Firstly, Iwe would like to thank you for your valuable time taken on making these comments, as we do with all the travellers on TripAdvisor.

In one hand, we really appreciate your comments made about our service,location (couple of minutes from Ventura Rodriguez metro stop) and room layout. It is a pleasure to know that we reach your expectations.

In the other hand, we have double beds available for our customers but it is subjetc to availability. We are sorry about it.

We would be delighted of welcoming you again.

Regards,

Fátima Pelegrina López
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (91)
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Nelson Bay, Australia
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 7, 2013

We stayed here for a couple of nights as part of our Insight Vacations coach tour, and what an excellent start it turned out to be. Room was an ample size with a good layout, clean and well maintained. breakfast had an extensive choice and staff were courteous and efficient. Reception staff were also very helpful. Metro station right outside the door gave good access to transport.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeliaMadridPrincesa, Guest Experience Manager at Melia Madrid Princesa, responded to this review, December 3, 2013
Dear mikefisheroz,

Firstly, we sincerely thank you for these fantastic comments about your stay with your Insight Tour in our hotel. We thank you for your staff comments, location, room comfort etc...everything in general.

It is an enormous pleasure to know the satisfaction of our customer because it is our goal.We are sure your words and comments will help other travellers to choose our hotel.

We would be delighted of receiving you again.

Kind regards,

Fátima Pelegrina López
Guest Experience Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed October 6, 2013

Stayed with my partner for 3 nights. Very polite and helpful staff. Flawless check in. We stayed on their executive level. Fantastic services provided. Room was well appointed. Breakfast was extensive and very tasty :-). The location is a little off the city centre but a pleasant walk in a nice suburb.

Stayed September 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeliaMadridPrincesa, Guest Experience Manager at Melia Madrid Princesa, responded to this review, December 3, 2013
Dear BenMatt,

We thank you very much for saving some time to share your experience with the members and visitors of this huge community so we really appreciate your very nice comments about our staff, flawless check in and breakfast.

I am sure your words and comments will stimulate and motivate all our Human Team to work on the same line of daily improvement.

We hope to receive you again in our hotel in the near future.

Regards,

Fátima Pelegrina López
Guest Experience Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
italia
Senior Contributor
34 reviews 34 reviews
18 hotel reviews
Reviews in 23 cities Reviews in 23 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed September 27, 2013

Hotel Melia is a guarantee anywhere and Melia Princesa is a very nice hotel.
The staff is friendly and efficient, great breakfast and free wifi.
The rooms are new and clean with king bed and you can also choose your favorite pillow because they have a pillow
menu available for customer !
The hotel is well located, it's close to the metro Ventura Rodriguez (yellow) but if you want to have a walk, you are also very close to the main streets of downtown Madrid.
If I'll go back to Madrid, I will return here with pleasure !

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeliaMadridPrincesa, Guest Experience Manager at Melia Madrid Princesa, responded to this review, November 30, 2013
Dear Pearl_of_Labuan,

On behalf of all Meliá Madrid Princesa team and myself personally, I sincerely thank you for these positive comments about the staff and your genereal experience during your stay in Meliá Madrid Princesa.

It is an enormous pleasure to know the satisfaction of our customer, because this is our only aim, get our customers have an unforgettable experience. As you indicate it, we have pillow menu available for all our customers.
Our hotel is situated in a privilege location that let our customers take any public transport or maybe going walking everywhere.

It will be our pleasure to welcome you back.

Best Regards,

Fátima Pelegrina López
Guest Experience Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bristol, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 25, 2013

Great Location and views if you are lucky enough to be on a higher level.
Rooms very clean and modern and staff friendly and helpful. Breakfast was top class with extensive choice to suit all. Taxi was called by the doorman and arrived almost immediatly following a loud whistle. Bar was welcoming and friendly with great service and several TV's to view the footy if required. Good location for exploring the city. Would definitely stay here again when in Madrid.

Room Tip: Higher rooms to enjoy the great views of the city.
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  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeliaMadridPrincesa, Guest Experience Manager at Melia Madrid Princesa, responded to this review, November 30, 2013
Dear Martin H,

We really appreciate your time taken on posting your feedback about your stay with us. Thank you for these positive comments.

We are glad to read that everything was excellent during your stay and that our hotel met your high expectations. To get a taxi in our hotel is very easy because we have a taxi stop just in the corner of our building and they are available 24 hours.

It will be a pleasure for us to have you again in our property, and we will try to do our best to ensure you an even more pleasant experience.

Best Regards,

Fátima Pelegrina López
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed September 23, 2013

Great location, close to La Puerta del Sol, and the Royal Palace.
The 12th floor rooms facing the cig centre offer a fantastic view.
Staff are friendly and helpful.
The upgrade to the Red Level is worth it in our opinion.

Room Tip: The 12th floor, red level, offers an unbelievable viewe of Madrid, including the Royal Palace. The r...
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeliaMadridPrincesa, Guest Experience Manager at Melia Madrid Princesa, responded to this review, November 30, 2013
Dear Rick B,

We thank you for sharing your experience with us so for your time maken these positive comments.
Thank you for your comments about our staff.

Our hotel is situated in a privilege area, Princesa street , wich is perfectly connected to any point in the city and quite close to the most important sights. The Level service is the perfect service for those customers who wants more of their hotel experience, enjoying in the most exclusive service of the hotel.

We will be delighted of receiving you again in the near future.

Regards,

Fátima Pelegrina López
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scotland
Senior Contributor
23 reviews 23 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed September 21, 2013

Fantastic stay in the Melia Madrid Princesa. Welcoming check in and rooms very clean and modern. Ask for a room on a higher floor to appreciate the fantastic views and sunsets from the room. Breakfast again excellent with a great choice of both cold and hot food... loved the cooked ham joint especially. Staff are very friendly and would definitely recommend a stay there.. we will return. The only small down side that we went to use the pool and were told access was not included in the room rate. They wanted 17 Euros each per person per day to use a small indoor pool... hence we didn't use it.

Room Tip: Ask for a room on a high floor with a city view if possible.
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeliaMadridPrincesa, Guest Experience Manager at Melia Madrid Princesa, responded to this review, November 30, 2013
Dear Ross M,

Firstly, we highly appreciate your comments made about your experience with us, so your time taken on sharing them with this important travel community.

It is a pleasure to read these positive comments about our staff, breakfast, location or rooms. Comments like yours motivate all our team to get unforgettable experiences like yours.

Regardings the swimming pool comments, all our Wellness area belongs to an outsourcing company and it has an extra price for every customer.

Looking forward to welcome you back soon,

Regards,

Fátima Pelegrina López
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Melia Madrid Princesa

Address: C/ Princesa, 27, 28008 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Madrid
#32 Romantic Hotel in Madrid
#33 Luxury Hotel in Madrid
#37 Business Hotel in Madrid
#58 Family Hotel in Madrid
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Melia Madrid Princesa 5*
Official Description (provided by the hotel):
Completely renovated in 2008 and located just steps away from Madrid main square Plaza de España, this modern Hotel offers spectacular views of the Royal Palace and Casa de Campo. Perfectly situated within walking distance of Gran Via, Plaza Mayor, Puerta del Sol and Madrid's main museums (Prado, Thyssen,...). In addition, a Metro stop can be found right at the entrance of the hotel allowing convenient travel to the airport or Madrid's main local attractions. ... more   less 
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Also Known As:
Melia Madrid Princesa Hotel Madrid
Sol Melia Madrid Princesa

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