We had a transit stop in Madrid on our way further and had selected to spend a day in Madrid. We chose to stay at the Holiday Inn in order to have easy access to/from the airport. Arriving at night, it was a very quick walk from the nearest subway station and upon check in the staff was very friendly and helpful.
Seeing the family room however, was a disappointment. Very small, felt like a regular double room where they had crammed another double bed. Instead of listing it as a family room it would have made more sense to list it as a double room with extra beds - that would have given more approipriate expectations.
Room was clean and of good standard, a bit dark as the windows was very small but the view from the windows made up for the lack of size.
Breakfast buffet was well equipped and reception staff was helpful to keep our luggage while spending the day in Madrid, before picking up the luggage and returning to the airport for the second leg of our travel.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for your comments. We are happy to read that you found our staff pleasant, as we always try to make our guests feel more than welcomed.
On the other hand, we are surprised about your comments of our family rooms. As we are one of the few hotels in Madrid which have two beds of 1,35 in one room (usually double rooms have two single beds), all our guests are happy with the size of the beds for two adults and two children. We are sorry that our family rooms do not fulfil your expectations.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.