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“Great Stay. Look Forward to a Return” 5 of 5 stars
Review of Luxury Suites

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Luxury Suites
4.0 of 5 Condominium   |   Alcala 57, 28014 Madrid, Spain (Barrio de Salamanca)   |  
Hotel amenities
Ranked #21 of 372 Specialty Lodging in Madrid
Certificate of Excellence 2014
Toronto, Ontario, Canada
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
19 helpful votes 19 helpful votes
“Great Stay. Look Forward to a Return”
5 of 5 stars Reviewed September 14, 2013

We are just ending an eight-day stay at the marvelous Luxury Suites apartment hotel in Madrid, and wish that we could stay for another couple of weeks. This boutique hotel consists of 14 or so one- or two-bedroom suites. It is located on a main boulevard close to many downtown attractions and is convenient to Madrid’s outstanding public transportation systems. The hotel has a delightful roof-top terrace where breakfast and a simple dinner menu are served.

The suites are very well appointed with comfortable, tasteful, high quality furnishings, including lots of mirrors. Most of the furnishings appear to be new. The floors are gleaming hardwood, and not covered in germ-catching carpeting like most hotels. The beds are great - nice and firm! Our two bedroom suite has three large flat screen TV’s. There is a full kitchen with plenty of serving ware, cutlery, cooking utensils, and pots and pans. Everything was spotlessly clean. Curiously absent though are kitchen knives. Slicing, peeling, or carving would have to be done with your own knife set - perhaps purchased during an earlier visit to Toledo; otherwise everything needed to prepare a full meal is provided.

Another oddity is the lighting, much of which is recessed into the ceiling. This is fine in most cases, but I am told by my wife that making up in a bathroom with ONLY overhead spot lights is a less than an ideal situation. Personally, I must accept her assessment, since as ex-Army, I can shave in the dark.

Also there are no bedside reading lamps. No doubt madrileños happily have better things to do when they hop into bed, but for those of us of “a certain age”, a good book is a pleasant way to end the day.

Certainly the most positive aspect about Luxury Suites (also known as Splendom Suites Madrid) is the calibre of the staff. Services were very efficiently provided. Most of the staff were conversant in English. Everyone that we came into contact with during our week here was friendly, helpful, cheerful, and seemed genuinely interested in making our stay a happy and memorable one. In that, they were unquestionably successful.

I can unconditionally recommend this hotel to business travellers, couples, or families.

We will certainly stay here on our next visit to Madrid.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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155 reviews from our community

Traveler rating
    99
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    12
    3
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
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  • Spanish first
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English first
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed September 9, 2013

I stayed there for three nights and I was a returning customer as the location is superb and the self-catering works well when you travel with children. Children are welcome and they do provide a welcome pack for children with toys, cotbed, etc.
First visit round I loved it (stayed in a junior suite with great views to Calle Alcala and on 4th floor), this was only in July 2013 and the hotel seems to have gone downhill since then.
Room 103 is a senior suite with dodgy views to the restaurant next door's kitchen alley and is back to back to the Irish pub next door. This meant not being able to sleep at all until past 2am at the weekend and the whole room was moving with sound. You could hear people dancing, shouting, tapping, etc to an illegal level surely. At the cost of the room, not being able to sleep is terrible. I called reception twice and no manager was in sight on Friday, Saturday or Sunday. No one responsible for anything in the building. Message left about complaints but not heard of manager yet. It was horrible and people from different rooms were talking about it over breakfast. So I would avoid first floor.
Upon already paid for breakfast they offered to cook us an omelette, which we happily accepted and then they were charged on top of breakfast rate, which we saw as pretty mean in a luxury hotel.
Cleanliness was weak too: fluff everywhere on the floor, smelly socks from previous guests under the sofa, lack of toilet rolls, dirt on floor next to the fridge, a pin on the floor (travelling with a toddler!).
Great concept and location, terrible performance or problem solving for a Luxury place.
Still waiting for an email, compensation, etc.

  • Stayed September 2013
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York, NY
Top Contributor
52 reviews 52 reviews
13 hotel reviews
Reviews in 19 cities Reviews in 19 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed September 1, 2013

The hotel is just a block from the Puerta de Alcala, and a couple of blocks from Avenida Serrano, a high-end shopping strip, and across the street from Palacio de Cibeles. If you're not looking for it, you'll miss it. The front is just a narrow entrance, which is deceiving. The hotel is much bigger than it appears from the sidewalk. Suites are well appointed, modern, clean with fully stocked kitchens. Loads of closet space! Visit the rooftop café and you'll be attentively waited on by Maria Carmen. Breakfast, lunch, light dinner and cocktails are served. It offers a great view of Palacio Cibeles, where you can go for a meal or just cocktails. El Prado, Parque del Retiro and other attractions are within walking distance. Pick up El Bus Turistico just a block away. Three restaurants/bars along Alcala offer great options for drinks, light meals and dinner. Don't miss the great bakery across the street.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brookline, Massachusetts
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed August 31, 2013

Our family stayed for two days and had a very nice stay. The front desk staff were very helpful and pointed gave us guidance on sights as well as a well stocked small convenience store a block away. The location is great for metro access, designer shopping, the Parc del Retiro, which was very nice in the summer evenings, as well as access to the Prado, a ten minute walk away. We had a car and parking was in a large public garage. Unfortunately there was no one at the windows so we were never able to take advantage of the discounted rate for hotel guests. The number of restaurant choices is less than ideal but the ones around were good quality. Even though our apartment faced Calle Alcala, with the resulting views of the Plaza Cibeles, it was well insulated and quiet at night. Biometric finger scanning room access meant no worries about keys.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Madrid, Spain
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 11, 2013

Overall OK but we did not consider it was worthy of the title luxury. I will start with the positive good value if travelling with children (our son who was with us is 15) he had a sofa bed in the lounge area, we had a large bed in the bedroom. We paid about £104 a night GBP. Suite was a fair size, decor was Ok no character but good facilities overall with lounge, bathroom, small kitchen and bedroom. Reasonable rate for the city centre for three people within walking distance of all sites. Now for the honest bits, we arrived about 5ish took over 10 mins for someone to arrive at the reception. Another tourist let us into the building who was sat at a cafe outside. Worst bed we have ever slept in our lives (and we have travelled quite a bit!) sofa bed was more comfy dreadful sore back after 4 days. Spanish beds do tend to be a bit on the hard side though. Kitchen area dated we had a leak from the kitchen sink on arrival. rather than move us to another suite (maybe there was not one) they just put towels underneath. These were still there soaking 2 a day later. When we used the washing machine it leaked all over the kitchen floor dirty brown water we had to soak up with our towels. In the bathroom we dropped something under the sink and when we picked it up the dust/dirt was shocking! They advertise a turndown service but this was never done, once they called and asked us did we want it it was 6.45pm - we said we were going out and could they come in 10 minutes to which they said now it was now or it could not be done. Ran out of loo roll and had to use our own tissues and they never replaced the bathroom toiletries after day one. overall OK not sure if i would use again however.

Room Tip: Ask for a room higher up ones at the front are really noisy from the main road.
See more room tips
  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MolinaQuiros, Director General at Luxury Suites, responded to this review, August 14, 2013
Dear guest:

First of all please let me thank you for choosing Luxury Suites Madrid during your recent visit to our city.
Also I do appreciate you bringing to my attention the issues that you experienced during your stay.

I have personally taken your comments and met with the head of departments involved so issues like the ones you experienced can be avoided for future stays.

Once again please accept my apologies and feel free to contact me if you prefer to talk about what happend, at mmolina@luxurysuites.es.

Thank you very much,

Miguel A. Molina
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston
Top Contributor
59 reviews 59 reviews
14 hotel reviews
Reviews in 26 cities Reviews in 26 cities
79 helpful votes 79 helpful votes
5 of 5 stars Reviewed August 1, 2013

This well located property offers huge two bedroom- two bathroom apartments for reasonable price. Full kitchen and living room/dining room. Also had three large flat screened televisions. Desk manned 24 hours a day with helpful courteous staff.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MolinaQuiros, Director General at Luxury Suites, responded to this review, August 6, 2013
Dear Guest,

Thank you very much for sharing your comments about your last stay with us.

Thanks for your nice comments! we can improve day by day...

Hope to welcome you very soon.


Miguel A. Molina
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Senior Contributor
29 reviews 29 reviews
6 hotel reviews
Reviews in 15 cities Reviews in 15 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed August 1, 2013

Easy walking distance to the museums, shopping, restaurants, etc. great breakfast on the rooftop patio included. The suites were small by American standards, but still very nice. We'd come in on the overnight from Dallas and had to leave our baggage and walk around, go to a museum for about five hours before checking in, but that is understandable. Small but usable elevator for luggage and a very small lobby - no downstairs bar or street frontage. However, there was a very pleasant Irish pub a couple doors down. Next time in Madrid, I will stay there for sure. Great value for money compared to other suites in town.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MolinaQuiros, Director General at Luxury Suites, responded to this review, August 6, 2013
Dear Guest,

Thank you very much for sharing your experience at Trip Advisor.

We are very pleased to know you have enjoyed our hotel, its location, services etc...

We really hope to have the pleasure of welcoming you very soon.

Best Regards

Miguel A. Molina
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Luxury Suites

Address: Alcala 57, 28014 Madrid, Spain
Location: Spain > Community of Madrid > Madrid > Barrio de Salamanca
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Suites
Hotel Style:
Ranked #21 of 372 Specialty Lodging in Madrid
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Luxury Suites 4*
Number of rooms: 18
Official Description (provided by the hotel):
Located in Alcala street between Puerta de Alacala and Plaza Cibeles, next to Parquedel Retiro and just a few steps from the art museums of the Golden Triangle (Museo del Prado, Museo Thyssen-Bornemisza and Museo Reina Sofia). Within walking distance to Puerta del Sol and Teatro Real.Luxury Suites offers 18 one and two-bedroom apartments ideal for short, mid and long-term stays, the size of which varies from 65 sqm to 135 sqm including a duplex and connecting apartments.All completely restored with contemporary design and allthe comfort of a home away from home.All Double bedrooms with king size bed or twin beds, one or two bathrooms with Molton Brown amenities, fully equipped kitchen, living room/dining room with sofa-bed. ... more   less 
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