Nice hotel, good location, terrible wifi. The rooms are a good size, location is central as it is 2 metro stops to Gran Via. The only downfall to this hotel is the wifi signal. It was difficult to maintain a signal from the second floor and not much better from the lobby. I would recommend staying here if accessing the internet is not of importance.

I stayed in this hotel for a week in February 2012. It was a girly trip, with my teenage daughter. We had a good time in Madrid, and the hotel definitely helped: the location was convenient, both for walking or for taking the public transport (clean and efficient metro system), and the evenings were quiet. We would often go back after lunch for a recharge, and the room was comfortable. The breakfast is sufficient and standard - being an espresso fan, I usually asked for one and the staff started bringing one without asking. By the way, there are several Starbucks and churros places in the area - definite plus for my daughter, and cheers you up on cold winter days! Mind you, Madrid has a mildish winter (depending of course on your definition) - in February it was around 12-15 degrees during the day, pleasant enough for long walks and even sitting outside, with plenty of sunshine!

This hotel was just fine for the price. Clean and comfortable. The staff was not especially helpful but they were not useless either. We did not do the breakfast buffet because they are only open till 11 and we slept in alot. (Late nights are the norm in madrid!) We liked the cafeteria across the street. There is a lady there that spoke great english and was pretty nice. There is also a starbucks. The best part is its location to a subway stop. I was impressed with the cleaning staff as they always managed to get the room clean even though we were sleeping in so late. the only drawback was the noise. The walls are on the thin side, but it didn't bother me too much. my internet connection was great. there are two computers downstairs with printers if needed.

We got spacious room, matching what we wanted. Location is good, but you need 15 minutes on foot to reach old city centre. Breakfast was good, but not anything exceptional. Beds were comfortable enough. However, they advertise high-speed internet connection and even if you will be able to connect, forget about any speed at all. It's like using modem 10 years ago. Plus, you get disconnected every 10 minutes.
Another story are the pillows, very hard, long and rather uncomfortable. Cleaning staff a bit noisy and not very polite.