We had booked for a celebratory family holiday and were drawn to the Wellington by the spa and pool photos on the website, as well as the general appeal of the location and mostly favourable reviews online. Contrary to other reviewers, we found the service and staff to be great, friendly and helpful. The rooms were dated and rather shabby, but not unpleasant, and the beds (all sinles unfortunately in all our rooms despite booking doubles) were very comfy with quality bed linen). Unfortunately, the air con didn't work at all, but as it was not unbearably hot in mid-april, I couldn't be bothered to worry about it.
What really let the place down for us was the clear misrepresentation regarding the spas, pool and leisure facilities on the website. The pool itself was shut- understandable as it was still early season, but it was already in the high 20s when we left and it was a shame not to be able to sit out of an evening in the internal courtyard/poolside bar area. Still, this was disappointing but fair enough, although it may be more transparent of them to mention this on the website alongside all the lovely enticing images of this courtyard area.......We felt a bit cheated that our new bikinis went home bone dry!
What really took the biscuit however, was that the spa area, so flaunted in their advertising, was 25 euros per person per visit, despite being pitifully small and lame; this was not made any more palatable by the spa staff themselves, who were akin to rabid pit bulls guarding a T-bone, to the point where we felt so uncomfortable that we just left, also unfortunately not daring go back to ask about the fitness centre (which to be fair we did later learn is free for hotel guests).
In summary, the Wellington would be fine as a base for exploring the city, but not a place to spend much time. We also skipped the expensive breakfast in favour of the nice cafe-bar around the corner where we were warmly welcomed and fed, therefore cannot comment on the F&B at the Wellington.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for chosing the Wellington Hotel during your recent visit to Madrid and for taking the time to share your experiences with us. We are very sorry to acknowledge that you did not find our website pictures, spa facilities and location of your entire satisfaction. Certainly, our swimming pool will not be opened until the beginnning of the summer season.
Once again, we apologize for any inconvinience you may have experienced and we hope to welcome you again in a near future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.