This hotel has created an obvious niche for itself as a clearing house for touring groups. Our mistake was to book in for 3 nights prior to the start of a COSMOS Tour. After a long flight the last thing we needed was indifferent & unhelpful staff. Having specifically asked for a non somoking room upon requesting this to be changed new 'keys' were provided for another room on another floor with the request to return the original ones when we had completed our move. Hotel is stuck in a 1960's time warp definatetely reflected in decor of public areas & rooms. The lifts/elevators are full with 2 people & their luggage and are painfully slow. No local tourist type info is provided in the rooms nor in the foyer. A request to the desk yeilded a single A4 photocopy of a map with the suggestion to catch a 23 bus outside the hotel to the Plaza Mayor where there was a Tourist Bureau! We did this & sorted ourseves out no thanks to the hotel.
Breakfasts were good (need to be to feed the throngs!). but found the only meal in the attached restaurant very disappointing. Fortunately we found a number of eating establishments in the area which more than satisfied our needs.
Not a good start nor impression for 5 weeks in the Iberian Peninsula. Fortunately our worst hotel by a country mile was our first one. The sad thing is that no one seemed to care.
- Also Known As:
- Praga Hotel Madrid
- Hotel Praga Madrid
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