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“Average” 3 of 5 stars
Review of Hotel Maria Elena Palace

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Hotel Maria Elena Palace
4.0 of 5 Hotel   |   Calle Aduana 19, 28013 Madrid, Spain (Centro)   |  
Hotel amenities
Ranked #256 of 457 Hotels in Madrid
UK
Senior Contributor
49 reviews 49 reviews
27 hotel reviews
Reviews in 30 cities Reviews in 30 cities
42 helpful votes 42 helpful votes
“Average”
3 of 5 stars Reviewed July 11, 2012

Limited service. No Wi-Fi in room. Breakfast OK - good coffee but some of the fruit was old and dry as though it had been out for days.

Can't comment on location as booked for work so was close to the office.

  • Stayed June 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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454 reviews from our community

Traveler rating
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    197
    94
    36
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
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English first
New York
Senior Contributor
29 reviews 29 reviews
29 hotel reviews
Reviews in 27 cities Reviews in 27 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed June 28, 2012

Very nice hotel. Great location. Clean room. The staff were nice, but didn't know basic things, like where to take the bus to the airport!

  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glyfada, Greece
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
81 helpful votes 81 helpful votes
4 of 5 stars Reviewed June 19, 2012

The hotel has an ideal position,just few meters from the well known puerta del sol.Within walking distances u can see a number of important places,go shopping,choose from a number of restaurants,bars etc

Staff of hotel very helpful -before and during arrival! They had sent me analytical instructions on how to get to the hotel via metro along with a metro map (u have to change three lines but still pretty easy to reach hotel this way/ ticket 4,5 euro per person). then i wanted them to get some info abt pick up of tickets for a concert i was going to attend, and even as i was explaining to them what i needed, they were already calling the ticket company, searching at google, finding the info i needed asap

the only negative abt this hotel is that the room itself was small (at least the one we stayed on the 5th floor/ very quiet but very small but i didnt mind at all as we were only using the room to sleep at night!) the bathroom was pretty good, and was clean as well

all in all, i highly recommend this hotel as i consider it good value for money

  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
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Gloucester, United Kingdom
Senior Contributor
45 reviews 45 reviews
9 hotel reviews
Reviews in 17 cities Reviews in 17 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed May 10, 2012

We were really happy with the location of this hotel,it was on a quite street just off the Sol.The staff were very friendly ,breakfast was great and the room very clean.Three of us shared and we had enough room ,the beds were really comfortable.You can explore all of Madrid on foot from this hotel,we did and boy did my legs suffer for it-but soo worth it.I didn't know much about Madrid before I arrived but I would highly recommend a long weekend.It really is a beautiful city and very reasonably priced.

  • Stayed May 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Glasgow, United Kingdom
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 9, 2012

My husband and i spent the weekend at this hotel to attend the Madrid Masters ATP Tennis tournament. It was a double purpose visit, firstly to see the tennis and secondly to celebrate our 20th wedding anniversary. We could not have been more pleased with the choice of hotel. The hotel is immaculate and the staff were more than friendly. I do speak a little spanish which does help as there is a distinct lack of comprehension. If the rating is a 4star hotel then "english speaking staff" is high prioirty not only for engish speaking guest but for international guests also. Howver there is a fantastic female receptionist - only sorry i did not get her name - she was amazing. Very helpful and fluent in english. Apart from that this is a great hotel in a great location. Only a few minutes from the centre of madrid with access to shops, bars and restuarants. The metro station is only 5 minutes walk with access to all areas o Madrid. We had breakfast which is Euros 15 per person each per day. A little expensive but it is more than adequate to set you up for the day. All kinds of fresh meat, eggs, bacon and a full range of fresh fruit, croissants and pastries. The room we were allocated was on the 1st floor and we did not hear any of the noise coming from the street. So it appears we were lucky as i think it can be a bit noisy depending where your allocation of room is. Overall a great hotel in a great place. I would most definately recommend this hotel to anyone for business or pleasure.

Room Tip: Request a room which is not facing onto the street.
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  • Stayed May 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin, Ireland
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed April 14, 2012

Stayed here on a layover. It took us a very long time to find this place as we thought it was more central, it is nearby Seville metro station. The rooms were very nice but a bit small. They give you free toiletries, a comb, a shoehorn, razor and toothbrush/tooth paste and even a needle and thread which were nice touches! Our room had a small balcony which was nice. They charge you a lot for the wifi which we were expecting to be free so we went to McDonalds which has free wifi with a very low signal. We asked for adapter and had to pay a deposit of €10 which we got back. People on the street beside it party well into the morning- when we woke up at 7 we could still here people screaming so unless you will be joining them or are a heavy sleeper this place is not for you!

  • Stayed April 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Maria Elena Palace

Address: Calle Aduana 19, 28013 Madrid, Spain
Location: Spain > Community of Madrid > Madrid > Centro , Sol
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Restaurant Room Service Wheelchair access Airport Transportation
Hotel Style:
#137 Luxury Hotel in Madrid
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Maria Elena Palace 4*
Number of rooms: 87
Official Description (provided by the hotel):
Maria Elena Palace Hotel is located just 150 m from Puerta del Sol, the largest area of stores and shopping centers of Madrid and situated in the Art Triangle of the city (Prado Museum, Reina Sofia Art Centre and Thyssen Bornemisza Museum)A total of 87 rooms 6 of them Junior Suites equipped with complete bath, shower with hidromassage column,telephone, individual air conditioning, international channels TV, free WiFi, minibar (chargeable) and free safe and room service.Our Charm : Elegance combined with maximum comfort ... more   less 
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Also Known As:
Maria Elena Palace Madrid

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