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“Good hotel, nice staff, too hot” 4 of 5 stars
Review of AC Hotel Avenida de America by Marriott

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AC Hotel Avenida de America by Marriott
3.0 of 5 Hotel   |   Cartagena 83-85, 28028 Madrid, Spain   |  
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Ranked #227 of 455 Hotels in Madrid
Manchester, United Kingdom
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
22 helpful votes 22 helpful votes
“Good hotel, nice staff, too hot”
4 of 5 stars Reviewed January 23, 2014

Hotel is nicely appointed. Bedding is sheet plus blanket rather than duvet which would be my preference. Bathroom good. Hotel staff courteous and welcoming although I was left mystified as to why I could not get an iron before 7am.

Well located for eating with loads of restaurants and bars nearby. Good recommendation by the check-in clerk.

Hotel is too hot though, corridors miles to hot and could not get room down to a pleasant temperature.

Good value.

Room Tip: Get a room away from the front - lots of noise at 3am with lorries unloading/bins being emptiped.
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  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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239 reviews from our community

Traveler rating
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    131
    42
    9
    5
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26
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
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  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
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  • Spanish first
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English first
Sao Luis, MA
Contributor
15 reviews 15 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed January 6, 2014

The hotel is average . The bathroom is amazing , but the breakfast could be better for 15 euros. The team also could be more friendly, I did not get a "good morning" or " good afternoon", while my wife and I were there , and we spent 7 days at this hotel.
It is well located, very close to bus stops and a metro station, and Madrid is a well connected city, public transportation is great, even if the hotel is not exactly near the center, you can get there very easily. The neighborhood is quiet and safe, we walked to the substations without worries.
There are several options for breakfast and lunch nearby , then I suggest you not waste your money eating at the hotel .
We missed a heater in the room, but the hotel is very clean, and the room service is efficient and cleaner who cleaned our room always did a great job .
My only disappointment were the receptionists ... First I thought maybe it was the way Spaniards are . But we met several Spaniards and they were always so friendly with us, I think the team can do much better than they did

Room Tip: Try to get the conner rooms.
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  • Stayed December 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
92 reviews 92 reviews
87 hotel reviews
Reviews in 68 cities Reviews in 68 cities
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed December 17, 2013

The hotel is located a bit away from the tourist attractions but you can get there by metro. I was in Madrid for business so it didn't bother me. Good shopping area is about 10-15 mins walk away, or a short cab ride, for that matter.
The rooms and beds are comfortable, unfortunately no coffee making or ironing facilities. Internet is not free. Didn't bother with the gym as it was closed by 10 pm and seems to be just another guestro om. The noise proofing between rooms and to the aisle are not great, expect to be up early if you are a light sleeper. All in all this is not really Marriott or Courtyard quality, more like Fairfield, but it was good value for money so may go again.

  • Stayed December 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Winter Park, Colorado
Senior Contributor
41 reviews 41 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed November 27, 2013

Then this is worth it. Good shopping, plenty of little places to eat. Close to avenida de america bus station. Too many up charges for my liking. Greeat staff. Eat at luis I Marisqueria in the alleys near the hotel.

Stayed November 2013, traveled as a couple
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Tulsa, Oklahoma
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 13, 2013

I first heard of AC Hotels when they were being acquired by Marriott. When I needed to visit Madrid for a little more than a week, the AC Hotel, Avenida America seemed to fit the bill for me. It is close to the Metro (Avenue de America {2000 ft.} and Cartagena {1500 ft,}) as well as Madrid's excellent city bus service.

My room was contemporary and well-appointed. It was clean and bright, with high-quality bath products. The complimentary, well-stocked (and re-stocked daily) mini-bar was a delightful surprise!

The highlight however, was the courteous and very helpful staff. Each employee was pleasant, smiling, courteous, and very eager to help with whatever we requested. Everyone was able to speak a little English, with some of them displaying good fluency. My broken Spanish was not a barrier. Two of the male desk staff were particularly outstanding. One person's name we did not get, and the other is Enrique Gomez. Both went out of their way to help with directions, travel time we should expect, and various other prejuntas (questions.)

The only negative was the less-than-stellar (free, however) internet connection. Several times, after leaving for many hours, my internet would not connect from the room, and I had to take the laptop to the lobby to re-establish a good connection. This should be easily corrected, but wasn't.

I will heartily recommend AC Hotel, Avenida America to travelers coming to Madrid. Good service, clean, secure rooms, great customer service, and reasonable prices make this a great choice.

Room Tip: Ask to be assigned a room away from the street. We had heard of noise problems, but did not experie...
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  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 4, 2013

Room was quite modern, nice bathroom and shower, bed was very comfortable and the service was lovely. Two problems that I found was that all the English channels had Spanish voice overs so there was no point even turning on the tv and that you had to pay to use the wifi in the room... 6 euros for only 1 hour!

Stayed November 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Senior Contributor
24 reviews 24 reviews
22 hotel reviews
Reviews in 15 cities Reviews in 15 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed October 23, 2013

Having stayed at the AC Hotels by Marriott in Madrid a few times during my work visits, it is a value for money property and highly recommended.

The breakfast spread in the morning is excellent but a little crowded during peak morning time so go early.

For those into gym, there is a small room that contains a static bicycle of two types and a thread mill. It's a converted room to a gym. Small but an appreciated facility.

Pros

- Value for money
- Clean rooms
- Friendly staff
- Earn Marriott Rewards points and status credit

Cons

- In the past, they used to provide mini bar with soft drinks and water at no cost, but from my recent stay, they were charging EUR 2.50 for a small can of drink. Buy your own from the convenience store across the road.

- English TV channel is limited so make sure you pack your iPad to watch YouTube or other downloaded movies.

Room Tip: Great value for money, excellent breakfast and friendly staff that will go out of their way to assis...
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  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about AC Hotel Avenida de America by Marriott

Address: Cartagena 83-85, 28028 Madrid, Spain
Location: Spain > Community of Madrid > Madrid
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #227 of 455 Hotels in Madrid
Price Range (Based on Average Rates): $
Hotel Class:3 star — AC Hotel Avenida de America by Marriott 3*
Number of rooms: 144
Official Description (provided by the hotel):
Hotel offers modern facilities; located next to the Juan Carlos I fair encloser, near public transportation and the motorways. ... more   less 
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Also Known As:
Ac Hotels Madrid
Ac Hotel Madrid

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