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“Ended Up Here By Mistake” 2 of 5 stars
Review of AC Hotel Avenida de America by Marriott

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AC Hotel Avenida de America by Marriott
3.0 of 5 Hotel   |   Cartagena 83-85, 28028 Madrid, Spain   |  
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Ranked #177 of 452 Hotels in Madrid
San Mateo
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Ended Up Here By Mistake”
2 of 5 stars Reviewed June 30, 2013

We had 4 nights booked in Madrid to finish our vacation. Marriott booked us into a hotel that was supposed to be near the old town area. This is where we ended up based upon their suggestion. It is no where near the old town. The hotel is rated a 4 star hotel but is more like a 2.5 - 3 star. Old rooms in a dodgy area. The "views" are not desirable. The saving grace is that the hotel manager help fix the situation and get us into the right Marriott.

If you are on vacation, I would not suggest this hotel

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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309 reviews from our community

Traveler rating
    73
    168
    50
    12
    6
See reviews for
34
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
München
Level Contributor
123 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
4 of 5 stars Reviewed June 28, 2013

I like AC hotels in general and this one in particular. In the Marriott universe the AC hotels (which joined the group a year ago or so) are no-nonsense hotels with modern designed rooms (dark wood furniture, wooden floors) approximately at the level of a Courtyard, but in my view preferable.

In my few trips I had no issues with the rooms, I received status-driven upgrades to rooms, which did not have any noise issues.

The bed is good, a bit firmer than usually with Marriotts, but comfortable. Bathroom is reasonably sized and nice.

The minibar is (other than last year) not free any more, but priced fairly.

Breakfast was included in my rate. It is good, but a bit basic. I recommend to avoid the "industrial" scrambled eggs. Coffee is powered by Nespresso. A nice touch.

Overall I clearly recommend the hotel. It's not glitzy, it is actually very utilitarian. But it is in a charming way.

Room Tip: rooms in the numbers area of x02 to x18 should not have noise issues.
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  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monza, Italy
Level Contributor
40 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 stars Reviewed June 25, 2013

I use this hotel when I am on business trip in Madrid. It is not in the center, but it is well connected, the subway station of Cartagena is practically out of the door, and the Avenida de America station, cross-way to all the main lines, is just a few meters away. The hotel is well maintained with nice and clean rooms. Personnel is friendly. Unlike other Marriott hotels, there is no lounge.

Room Tip: Although it is not on the the main road, a front room can be noisy. You better ask for a side or bac...
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  • Stayed July 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Oslo, Norway
Level Contributor
31 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed May 9, 2013

I stayed in this hotel for three nights. The breakfast was average, little hot food. The service was ok. The bed was excellent. I had a room above the reception facing the street. Lots of noise from street cleaners, cars, garbage-cans ++. The room was clean. Lots of hot water and a good standard. No safe in the room.

Room Tip: Choose a room not facing the streets.
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  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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London, United Kingdom
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
1 of 5 stars Reviewed April 26, 2013

Stayed here for a Business trip. It started well, Reception were very helpful and friendly and the rooms were clean, however if you are looking for a good night sleep, don't stay here! The roads surrounding the hotel are so noisy throughout the night that none of our group slept well the entire stay. The windows unfortunately do not block out any noise so cars, car horns, bin men and people can all be heard even on the fourth floor!! The room service was also shocking, my salad was so bad I actually left the entire thing (how can you muck up a salad)?? and it remains the only hotel where I was seated for breakfast at a dirty table with no attempt to clear it before I sat down. For such a beautiful city, there are many other hotels - do not stay here and be left with disappointing memories of beautiful Madrid!

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Burbank, California, United States
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed April 19, 2013

Business Hotel with No business center to even print or make copies or even a PC. So its a good stop over hotel. Used this hotel as a stop over when flying out of Madrid to US. Good location near the end of highway to airport, Walking distance to Subway if you need to go to city. But tough to locate when driving and the hotel parking is really tight/narrow to drive down and park. Breakfast was really good. Rooms were excellent, good beds for a best night sleep and shower a large size hardwood floor room, sofa and a work center. No noise from outside. The room I had stayed even had a private balcony. Wireless issues existed when i stayed, maybe from for my room - but other than that was a great hotel. Reception staff speak English.

Room Tip: Ones back of the hotel facing the small no traffic street.
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  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
130 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed March 11, 2013

This is a very nice hotel, but it is rather far away from the central tourist district. There is a bus a half block from the hotel that goes there though, so it is fine. The hotel is clean, modern, and quiet. It does not feel like a standard Marriott. The staff is helpful. Overall I'm glad I stayed there.

Stayed March 2013, traveled solo
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Additional Information about AC Hotel Avenida de America by Marriott

Address: Cartagena 83-85, 28028 Madrid, Spain
Location: Spain > Community of Madrid > Madrid
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Wheelchair access
Hotel Style:
#117 Business Hotel in Madrid
Price Range (Based on Average Rates): $
Hotel Class:3 star — AC Hotel Avenida de America by Marriott 3*
Number of rooms: 144
Official Description (provided by the hotel):
Hotel placed in Barrio de Salamanca (one of the most exclusive commercial areas), offers 144 refurbished rooms. Close to Adolfo Suarez Madrid Barajas Airport and IFEMA Fair Center. Just a few minutes from Puerta de Alcala, Santiago Bernabeu Stadium, Auditorio Nacional de Musica and Las Ventas Bullring ... more   less 
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Also Known As:
Ac Hotels Madrid
Ac Hotel Madrid

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