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“Great hotel for its value, great location and friendly staff.” 4 of 5 stars
Review of Tryp Madrid Ambassador

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Tryp Madrid Ambassador
4.0 of 5 Hotel   |   Cuesta de Santo Domingo 5, 28013 Madrid, Spain   |  
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Ranked #103 of 457 Hotels in Madrid
Canada
Senior Contributor
44 reviews 44 reviews
17 hotel reviews
Reviews in 28 cities Reviews in 28 cities
25 helpful votes 25 helpful votes
“Great hotel for its value, great location and friendly staff.”
4 of 5 stars Reviewed March 14, 2013

The location was fantastic, very central, just off of Gran Via which is the main street, and a few minutes away from the Royal Palace. The staff was very nice and polite, although there was a miscommunication between the booking agency, which I had already paid, and the hotel. As a result, I was double charged for the room, but the agency is investigating to issue a refund. I stayed for 1 night. The room was nice, comfortable and clean. However, the walls are a bit thin so you can hear people coming in and out of their rooms, as well as their conversations in the hallway.

I would certainly come back.

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JavierMatute, Director de Recepción at Tryp Madrid Ambassador, responded to this review, March 19, 2013
Dear beachbum

Thank you very much for your comments, and above all, to take a moment in your valuable time to dedicate this as positive feedback.
Thank you most sincerely.

The wonderful perception has had on our hotel we draw from your comments, it motivates us to keep working to get stays as satisfying as yours.

Also I apologize for the misunderstanding with the payment of your reservation. I have forwarded your concerns to the reservation manager and we will take steps to avoid this situation on the future.

It will be a pleasure to welcome you again and of course, having a new experience "perfect" in any hotel of our company.

Kind Regards
Javier J
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681 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (76)
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English first
London, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 12, 2013

Just returned from a short break, staff couldnt have been friendlier. Hotel is spotless if a little dated. The breakfast was exceptional! Tapas bar was really good, as was the wine served and for a city hotel the cost of drinks was far cheaper than any other city I have been to. Hotel staff very helpful in recommending a steak restaurant on the Plaza mayor and offered to arrange a taxi to the airport which we didnt need as on our return we used the underground which was easy to use and a fraction of the cost. One evening the door was tapped and the hotel bar staff presented us with a selection of cheese and ham as a gift from the hotel! Excellent!

Room Tip: we upgraded to a larger room for twenty two euros a night, well worth it!
See more room tips
  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JavierMatute, Director de Recepción at Tryp Madrid Ambassador, responded to this review, March 19, 2013
Dear Kate

It is always a pleasure to receive feedback from the customer experience in our hotel, especially if we transmit a positive experience as you have had.

We are delighted that you have been enjoying a fantastic stay.

Yours faithfully,
Javier J
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Contributor
16 reviews 16 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed March 1, 2013 via mobile

I booked this hotel on the basis of it being cheap and having good recent tripadvisor reviews. Room was spacious, spotlessly clean and bed was extremely comfortable. The bathroom was a little tatty and dated, but still clean. There was a selection of chocolates awaiting us upon our arrival which I thought was a nice touch.
The only real negatives are that the windows looked over a lightwell so there was a view, and the heating system was quite noisy when it was running.
However, overall, I would not hesitate in recommending it. You won't be disappointed

Stayed February 2013, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Javier H, General Manager at Tryp Madrid Ambassador, responded to this review, March 6, 2013
Dear Turchese24

Thank you for your kind words on this review and thank you for having taken the time to share your experience.

We hope we can welcome you again at our Tryp Ambassador Hotel or any other of our Meliá Hotels in the near future.

Yours Sincerely
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Manchester, United Kingdom
Top Contributor
85 reviews 85 reviews
30 hotel reviews
Reviews in 36 cities Reviews in 36 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed February 28, 2013

The check in and out we're both friendly and efficient. The room was of a good standard although the room heater was very noisy when it came on. The bathroom was a god size and again very clean.
The food was excellent and the Tapas bar was great value for money.
Would I stay again - definitely.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryde, United Kingdom
Senior Contributor
40 reviews 40 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed February 26, 2013

Before going to Madrid I read up about the Tryp Ambassador Hotel, some were good some were bad, however I booked anyway. The bad reviews said that the hotel needed updating, yes there are things which possibly need replacing, however they do not impact upon your holiday. The sink in our bathroom had a crack in it, we were not in enough for this to impact upon your stay and the hotel was actually lovely and staff impeccable in helping your stay in Madrid be enjoyable.

The only grip was that we stayed on a weekend and could hear local and holidays makers going home early hours of the morning (sometimes).

The hotel is in the centre of the old part of Madrid and a stones throw from the palace. We walked miles and enjoyed the city.

Food for breakfast was unbelievable, there were lots of food to chose from, cooked and continental.

We had a wake up call from the hotel on the day we left. I would highly recommend this hotel for your stay in Madrid.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Javier H, General Manager at Tryp Madrid Ambassador, responded to this review, March 6, 2013
Dear Supersu50

First of all, I would like to thank you for having taken the time to share your opinion with the traveller community.
We are committed to improve our services every day and your comments help us to move in the right direction.

We hope we can welcome you again at our Tryp Ambassador Hotel or any other of our Meliá Hotels in the near future.

Yours Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 20, 2013

All credit to their housekeepers - the room/public areas sparkled! Great location. A comfortable/quiet stay. Good value for money.

Staff were surly. 8pm on a Sat night - no iron available "Come back tomorrow at 8am" - not much use for me!

Some basic info needs to be provided in room - i.e. the telephone number to reach reception (no fastkeys on phone) - and instructions for the safe would be helpful.

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Valencia, Spain
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
Reviews in 18 cities Reviews in 18 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed February 15, 2013

Great located, close to Plaza de Opera and just a 5 min walk to Plaza del Sol and the main square, Plaza Mayor. The hotel is comfortable and has big rooms with air con and comfy beds. Although I'd prefer fluffy carpet in a hotel instead the wooden floor, this one had a nice sleek wooden floor. The downside of the hotel, especially if you are there for business and need your clothes to be ironed, they don't have an iron in the room and they can't provide one from the reception either. They're only service re this matter is an old fashioned press in the room which doesn't do anything or the laundry service which asked us for 9.50 Euros for ironing a shirt... yeah right. Everything else is good and they seems to take good care of the hotel. Beware at check in you must have an ID (passport or your local country ID) otherwise the driving license is not considered and you might not be able to check in (so take care people from the States or UK as I know your drivers license is considered an ID in your country, not in Spain :|).

  • Stayed February 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Tryp Madrid Ambassador

Address: Cuesta de Santo Domingo 5, 28013 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
#63 Family Hotel in Madrid
#65 Luxury Hotel in Madrid
#65 Business Hotel in Madrid
#104 Romantic Hotel in Madrid
Price Range (Based on Average Rates): $
Hotel Class:4 star — Tryp Madrid Ambassador 4*
Number of rooms: 182
Reservation Options:
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Also Known As:
Tryp Ambassador Hotel Madrid
Tryp Hotel Ambassador
Tryp Hotel Madrid

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