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“A good value high quality hotel” 5 of 5 stars
Review of Tryp Madrid Ambassador

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Tryp Madrid Ambassador
4.0 of 5 Hotel   |   Cuesta de Santo Domingo 5, 28013 Madrid, Spain (Centro)   |  
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Ranked #102 of 458 hotels in Madrid
Manchester, United Kingdom
Top Contributor
65 reviews 65 reviews
26 hotel reviews
Reviews in 32 cities Reviews in 32 cities
28 helpful votes 28 helpful votes
“A good value high quality hotel”
5 of 5 stars Reviewed February 28, 2013

The check in and out we're both friendly and efficient. The room was of a good standard although the room heater was very noisy when it came on. The bathroom was a god size and again very clean.
The food was excellent and the Tapas bar was great value for money.
Would I stay again - definitely.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Ryde, United Kingdom
Senior Contributor
32 reviews 32 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed February 26, 2013

Before going to Madrid I read up about the Tryp Ambassador Hotel, some were good some were bad, however I booked anyway. The bad reviews said that the hotel needed updating, yes there are things which possibly need replacing, however they do not impact upon your holiday. The sink in our bathroom had a crack in it, we were not in enough for this to impact upon your stay and the hotel was actually lovely and staff impeccable in helping your stay in Madrid be enjoyable.

The only grip was that we stayed on a weekend and could hear local and holidays makers going home early hours of the morning (sometimes).

The hotel is in the centre of the old part of Madrid and a stones throw from the palace. We walked miles and enjoyed the city.

Food for breakfast was unbelievable, there were lots of food to chose from, cooked and continental.

We had a wake up call from the hotel on the day we left. I would highly recommend this hotel for your stay in Madrid.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Javier H, General Manager at Tryp Madrid Ambassador, responded to this review, March 6, 2013
Dear Supersu50

First of all, I would like to thank you for having taken the time to share your opinion with the traveller community.
We are committed to improve our services every day and your comments help us to move in the right direction.

We hope we can welcome you again at our Tryp Ambassador Hotel or any other of our Meliá Hotels in the near future.

Yours Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 20, 2013

All credit to their housekeepers - the room/public areas sparkled! Great location. A comfortable/quiet stay. Good value for money.

Staff were surly. 8pm on a Sat night - no iron available "Come back tomorrow at 8am" - not much use for me!

Some basic info needs to be provided in room - i.e. the telephone number to reach reception (no fastkeys on phone) - and instructions for the safe would be helpful.

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Valencia, Spain
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed February 15, 2013

Great located, close to Plaza de Opera and just a 5 min walk to Plaza del Sol and the main square, Plaza Mayor. The hotel is comfortable and has big rooms with air con and comfy beds. Although I'd prefer fluffy carpet in a hotel instead the wooden floor, this one had a nice sleek wooden floor. The downside of the hotel, especially if you are there for business and need your clothes to be ironed, they don't have an iron in the room and they can't provide one from the reception either. They're only service re this matter is an old fashioned press in the room which doesn't do anything or the laundry service which asked us for 9.50 Euros for ironing a shirt... yeah right. Everything else is good and they seems to take good care of the hotel. Beware at check in you must have an ID (passport or your local country ID) otherwise the driving license is not considered and you might not be able to check in (so take care people from the States or UK as I know your drivers license is considered an ID in your country, not in Spain :|).

  • Stayed February 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mugla Turkey
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 9, 2013

Before booking this hotel I had spent many hours exploring the options on offer and something that would suit our budget. I am myself a hotel manager and have been in tourism for many years so I can read between the lines of others reviews on hotels. If I wanted to pay a lot of money then i could quite easily book a pricey 4 star or 5 star hotel with newly refurbished rooms with upto date technology, decor and facilities. However this would have cost me twice as much, in my world you get what you pay for and if you do your homework then there should be no surprises. The Ambassador yes is an old hotel but you know that anyway when you book, and we wanted a traditional hotel so it was exactly as we expected and offered very clean comfortable rooms. I found the quality of linen outstanding, we spent very comfortable sleeps in a huge clean bed. The reception were quick and efficient, the free wifi excellent, housekeeping excellent, the restaurant was also very good, the building itself was magnificent. A great location and easy to find from the airport using the underground rail system....just remember to get off at the Opera. We totally enjoyed our stay and the price we paid for what we received was excellent......

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Javier H, Gerente at Tryp Madrid Ambassador, responded to this review, February 12, 2013
Dear Sharon,
First of all, I would like to thank you for your kind words about our hotel as well as for having taken the time to share your experience with the traveller community.
We are committed to improve our services every day and your comments tell us that we are moving in the right direction.
We also hope to welcome you again in our Tryp Ambassador Hotel in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cheltenham
Top Contributor
51 reviews 51 reviews
11 hotel reviews
Reviews in 22 cities Reviews in 22 cities
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed January 19, 2013

TRYP Ambassador was clean and comfortable a minutes walk to the Opera house, 2 mins to the Palace and 5 mins from everywhere. We'd stay there again for the convenience. The hotel staff were very friendly and helpful. Book a taxi back to the airport through them so you don't get ripped off like we did. Taxis from the airport add about 14euros surcharge, then an extra 7 or 8 per bag. so 30 turned into 50euros!
I also thoroughly recommend the Tapas tour and the Segway tour but book those online before you go. Do the segway tour as soon as possible so you can see the area you'd like to visit after. We went everywhere :-) Take gloves as your hands get chilly.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
117 reviews 117 reviews
31 hotel reviews
Reviews in 41 cities Reviews in 41 cities
63 helpful votes 63 helpful votes
3 of 5 stars Reviewed January 9, 2013

In general the hotel is OK. Good location, large rooms, friendly staff. However the hotel is becoming old and more important it becomes a bit "tired". Old funiture, carpets, otdated bathrooms and so on. Make sure not to book a room at the front (street) side of the hotel. It is noisy and the window isolation is also.... old!

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Tryp Madrid Ambassador

Address: Cuesta de Santo Domingo 5, 28013 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid > Centro
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
#40 Business Hotel in Madrid
#67 Luxury Hotel in Madrid
#87 Romantic Hotel in Madrid
#89 Family Hotel in Madrid
Price Range (Based on Average Rates): $
Hotel Class:4 star — Tryp Madrid Ambassador 4*
Reservation Options:
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Also Known As:
Tryp Ambassador Hotel Madrid
Tryp Hotel Ambassador
Tryp Hotel Madrid

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