Today I had the " pleasure" of staying at the Carlton Marriott. We arrived at 13:00 and where welcomed with a 15 minute cue to check in. The hotel had only one person at the front desk, receptionist, concierge information desk all in one piece, regardless of all the people checking in. Fortunately they provide "attractions" for your enjoyment while waiting so you don't get bored. In our case it was a guy stealing luggage from people waiting. No reaction from the staff, the useless girl at the desk, no help whatsoever by anyone. Your belongings disapeared " oh what a pity" next in line please.
For our continued enjoyment the front desk was unable to provide keys to our rooms. System failure, come back later.
As you can see an absolute disaster. There are plenty of hotels in Madrid, choose any other one.
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