I'm going to start this review with a full disclosure: This was not the hotel where I wanted to stay. The hotel where I had booked (and confirmed) my reservation decided not to honor it, and they rebooked me here. I am going to do my best to separate my absolute fury with the hotel-that-shall-not-be-named and give an honest review of the Tryp Madrid Cibeles.
It is in an old building right off one of the busier streets, Gran Via. When originally searching for hotels, I didn't want to stay here because of complaints I had read about the road noise. Unfortunately, this was true. It was noisy. At first I was put into a beautiful corner room, on the third floor, but even during the afternoon with the windows closed, I could hear nothing but road noise. I knew it would be worse later in the night, so I asked if I could be moved, which they did, up one floor and back a few rooms. Even then, you could hear all the noise from the street even with the windows closed.
The windows would bring up a second problem. On the first night, it was a warm evening, and the temperature in the room was 80 F (26 C). Even though there was an in-room thermostat, there was no way to make it cold. I was told the building was on heat and if I wanted to cool of the room, that I have to open the window. Perfect. It is midnight and the party on Gran Via is just heating up, so no sleep tonight.
The location was good, but you are only 1/2 block away from the prostitute street (note; that is not why I think the location was good; it was close to a lot of shopping, restaraunts, the metro, etc. It just happens to be close to the street where the prostitutes can legally solicit). The rooms were big and the bed was comfortable. For those who have traveled in the US, I would say this hotel is like a high-end Hampton Inn, the type you find downtown in the larger US cities. Very hip and modern looking, with pictures of the city hung on the wall (without frames) and with one dominate color used (in this case purple). They try to spruce up an older building with some color and surface art.
The staff was mixed - either they were great or they were horrible. There was no in between. Breakfast buffet was good, but nothing great. It was a mixed bag of food, that appealed to most all tastes. It was better than most, but nothing exceptional.
Overall, I would say the hotel was good. I think it would be a fine place to stay, so long as you don't need to open the window and you are a sound sleeper (or you get a room high up, or in the back away from the street).
Traveled Solo in Oct 2012
- Also Known As:
- Tryp Cibeles Hotel
- Tryp Cibeles Hotel Madrid
- Tryp Hotel Cibeles
- Tryp Hotel Madrid
- Official Description (provided by the hotel):
- MADRID TRYP CIBELES extraordinarily located in Madrid Gran Vía, just off the Plaza Callao, and only 10 minutes from mythical places such as Plaza Mayor, Puerta del Sol, Royal Palace and, the Prado, Reina Sofia and Thyssen. Emblematic building in the center of the Capital, is ideal for shopping Fuencarral and Preciados, and have fun in the musicals or for cultural visits. The TRYP MADRID CIBELES was completely renovated in 2011 and has a total of 8 floors with 132 rooms. Designed for both, leisure and business. With an excellent communication with the main public transports and access roads. ... more less
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