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“Overall very good hotel downtown Madrid” 4 of 5 stars
Review of Tryp Madrid Cibeles

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Tryp Madrid Cibeles
3.5 of 5 Hotel   |   Calle de Mesonero Romanos 13 | corner of Gran Via, 28013 Madrid, Spain   |  
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Ranked #79 of 457 hotels in Madrid
São José dos Campos
Senior Contributor
43 reviews 43 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
12 helpful votes 12 helpful votes
“Overall very good hotel downtown Madrid”
4 of 5 stars Reviewed September 24, 2012

Excellent location, very good breakfast, clean and overall wide bedrooms and bathrooms, Courteous staff. Wifi overall working fine what is an exception for european hotels. Got an upgrade offered just because I helped the front desk manager with an elderly french couple in distress

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
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  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
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  • Spanish first
  • Swedish first
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Dublin
Top Contributor
57 reviews 57 reviews
13 hotel reviews
Reviews in 23 cities Reviews in 23 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed September 15, 2012

Stayed here for a forgetable week. Ok for a few days, bedroom was spacious and clean, food in hotel was not to my taste and portions were small (I was pregnant). I didnt like the service but it was fine, efficient just not particularly friendly. I would stay here again for 2/3 nights max because of the location

  • Stayed January 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SC
Top Contributor
83 reviews 83 reviews
13 hotel reviews
Reviews in 20 cities Reviews in 20 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed September 12, 2012

We had such a great experience in this hotel. It is in the best location (Gran Via), the lobby is tiny but who cares? the rooms are big! we had a corner room and it was gigantic! Very comfortable bed, bathroom was big and comfortable, very well equipped and it has great complimentary amenities. Great people in front desk. This is going to be our hotel everytime we return to Madrid!

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Drammen, Norway
1 review
5 of 5 stars Reviewed September 4, 2012

I want to thank the reception personell and the staff working in the breakfast restaurant,the breakfast was very good,but the price could have been lower for 5 days. The WIFI connetion was good,but after 2 days it only worked for 1 hour in the room,but excellent in the reception area. We will for sure come again later,and maybye try some of your other hotels in Spain. The Aircondition worked very well,and we used it every night. The only Minus I have to add is that there were alot of loud sound outside of the hotel room on the 7th floor,but other than that, EXCELLENT!

Room Tip: Rooms on higher floors are great if you smoke,but if you do not smoke,you can choose whichever room...
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  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Breda, Noord-Brabant, Netherlands
1 review
3 of 5 stars Reviewed August 30, 2012

Thank U Mr. Zacarias for You kindness at the breakfast table. U work with a smile! There is no swimmingpool or fitnessroom. Also the people at the reception are very nice. U have free WIFI and they help u as much as they can.

The only minus is: its next to the redlightdistrict on the leftside of the hotel. A good thing is. Its in the Centre of Madrid. Everything is in Walking distance

  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos T, Director General at Tryp Madrid Cibeles, responded to this review, September 12, 2012
We would like to thank you for the comments regarding your stay at the TRYP CIBELES. We value the fact that customers should be encouraged to express your opinion of the service received, all with the aim of improving and offer an ideal and satisfactory service for our customers.
I hope see you again
.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed August 16, 2012 via mobile

This hotel could not be more central just off the Gran Via. The rooms were big, bathroom clean and one had a balcony, which was enclosed with glass but you could open a window and there was enough room for a chair. The air conditioning worked really well the first night and was very quiet. The second day there were suddenly a lot of guests and the air conditioning seemed to be less effective. We wondered whether it wasn't able to cope so well when the hotel was full. That was the only criticism. We had fresh towels provided every day.
The staff were all very pleasant and polite but none spoke much English. The concierge chap downstairs was really helpful and rushed down the alley each morning to hail a taxi for us, which never took more than a few minutes.
Breakfast was the usual continental buffet plus hot scrambled eggs and bacon. I asked for milk with my tea the first morning and the waiter very kindly provided hot milk. I hadn't the heart to send it back. The next morning I had coffee!
Reception is on the first floor. There is only breakfast provided but there is room service, which we didn't use.
I loved Madrid and would stay at the same hotel if I am ever lucky enough to go back.

  • Stayed July 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Tomball, Texas
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 4, 2012

We stayed at this hotel in middle of july 2012 and we very happy with it. Will come again. Great location and access to subways and sightseeing tour bus, all within 1 minute walking distance. Plaza del sol is 15 minutes walking. room were very clean and comfortable. highly recommend it. left my camera in the safe and some cash in the safe which I had forgotten. Called them up and they had saved my items. Luckily I had a friend in Madrid who stopped by and picked them up for me. This tells you how safe your things are and their integrity on running a first class business.

Room Tip: we got a room on the first level where the breakfast is served,plus our room had a balcony.
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  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Tryp Madrid Cibeles

Address: Calle de Mesonero Romanos 13 | corner of Gran Via, 28013 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#46 Romantic Hotel in Madrid
#66 Business Hotel in Madrid
#83 Family Hotel in Madrid
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Tryp Madrid Cibeles 3.5*
Official Description (provided by the hotel):
MADRID TRYP CIBELES extraordinarily located in Madrid Gran Vía, just off the Plaza Callao, and only 10 minutes from mythical places such as Plaza Mayor, Puerta del Sol, Royal Palace and, the Prado, Reina Sofia and Thyssen. Emblematic building in the center of the Capital, is ideal for shopping Fuencarral and Preciados, and have fun in the musicals or for cultural visits. The TRYP MADRID CIBELES was completely renovated in 2011 and has a total of 8 floors with 132 rooms. Designed for both, leisure and business. With an excellent communication with the main public transports and access roads. ... more   less 
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Also Known As:
Tryp Cibeles Hotel Madrid
Tryp Hotel Cibeles
Tryp Hotel Madrid

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