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“It was Brilliant!!!!” 5 of 5 stars
Review of Hotel Atlantico

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Hotel Atlantico
4.0 of 5 Hotel   |   Gran Via 38, 28013 Madrid, Spain (Centro)   |  
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Ranked #4 of 457 hotels in Madrid
Madrid
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
“It was Brilliant!!!!”
5 of 5 stars Reviewed December 5, 2012

Our stay at the Hotel Atlantico was absolutely brill! The hotel was super clean, great location, the staff just couldn't do enough for us! I would highly recommend the hotel to anyone going to Madrid! Just super!

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Easytobook.com

Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelAtlanticoMadrid, Assistant Director at Hotel Atlantico, responded to this review, December 10, 2012
Dear Patricia D.

Thank you for choosing Hotel Atlántico and for sharing with other travellers your kind opinion about our cleaning, location and the services provided by our staff.

Thank you also for your highly recommendations.

It will be a pleasure to host you again in future.

With best regards,
Eva García
Assistant Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (370)
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Dallas, Texas
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed December 2, 2012

13 of us stayed at this hotel for 3 nights. And each one of us loved it from day 1. The location is TERRIFIC. There's a metro right outside this hotel that takes you all over. Puerto De Sol is about 5 mins walk.

The staff at this hotel are wonderful. They speak english are very warm, welcoming, helpful and extremely adjusting. The hotel is kept clean and rooms are well maintained. Breakfast costs about 9 Euros. There is also a pizza place next door thats open 24 hours. Thats a big savior especially when you come back from a long night party..

In short -- superb place and definitely consider it, if you can afford it..

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelAtlanticoMadrid, Assistant Director at Hotel Atlantico, responded to this review, December 4, 2012
Dear M.Pek.

Thank you for your review and the summary of your stay. It is really appreciated.

I am very pleased that you enjoyed your stay with us and you found the location terrific to be easy access to all areas of Madrid. Please rest assured all guest comments are shared with team members on a daily basis. I am also happy to hear that you liked the breakfast and cleaning.

Thank you again and we do look forward to having you stay once again in the near future.

Yours sincerely,
Eva Garcia
Assistant Director
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Orlando, Florida
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 30, 2012

We spent the last week of September at the Hotel Atlantico, and it was one of the nicest places we've ever stayed in! It was stylish, conveniently located, well shaded for sleeping, clean, and abundantly stocked with toiletries. The hotel had great closets, an accommodating staff, access to computers in the office upstairs and good maid service. The top floor had beautiful views, a nice bar area, comfy couches and an outside terrace for relaxing. The ONLY thing we had an issue with was the noise. Our room was just below the community area on the top floor, and we consistently heard noise from above. It sounded like chairs were being dragged across the floor, and the sounds were so loud, it was as if it were happening in our room.

I would highly recommend this place, but not the floor just below the top one, and just in case the sounds occur in other rooms, a set of earplugs.

Sweet dreams and happy wanderings in Madrid!

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelAtlanticoMadrid, Assistant Director at Hotel Atlantico, responded to this review, December 4, 2012
Dear turntheothercheek.

We would like to thank you for having taken the time to comment on your recent stay at Hotel Atlántico and we are very happy that overall you liked the hotel, decoration, location, public areas and the staff service.

We deeply apologize because the problem with the noise from the top floor in your room and I am very sorry this inconvenience has disturbed you during your stay. Please note this is the reason because we close the bar at 11.30PM, even many customers claim because they say it is too early. I really appreciate very much your remark which constantly help us in improving our standards and the service to our guests.

We very much hope to have the opportunity to welcome you back soon.

Warmest regards,
Eva García-Assistant Director
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Hereford, United Kingdom
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 of 5 stars Reviewed November 28, 2012

Helpful staff who spoke good English. Central location on Gran Via close to Callao metro. We spent 4 nights here, the first night in a small dark room with small shower room overlooking central courtyard which might be quiet and cool in summer but was depressing in winter. We were moved next night to a room opposite, overlooking the side road, which was spacious and lighter, with a big bathroom and a balcony. No problems with any outside noise. The staff were all really nice, helped us getting bookings and gave suggestions and directions. Buffet breakfast was good value with a wide choice. Used metro to get from airport as we arrived too late for hotel transport. It took about an hour and cost €5 each, with 2 changes.

Room Tip: Choose a room overlooking the side road rather than Gran Via as it will be quieter.
See more room tips
  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelAtlanticoMadrid, Assistant Director at Hotel Atlantico, responded to this review, November 30, 2012
Dear Hayhou from Hereford:

First of all thank you very much for staying with us.

We are sorry to hear about the problem you encountered in your first room. It is glad to hear that after your complaint you found the new room lovely and large. We are currently renovating the hotel and we will soon have new bigger and brighter rooms, so this problem can be avoided in the future.

Thank you very much again for your time.

Best regards.
Eva García
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
manchester
Top Contributor
227 reviews 227 reviews
42 hotel reviews
Reviews in 37 cities Reviews in 37 cities
81 helpful votes 81 helpful votes
5 of 5 stars Reviewed November 26, 2012

Have stayed here five times over several years and we upgraded to a superior room which proved to be really nice. Overlooking a side street, a good space, twin beds, great bathroom. No noise of any note. Wonderful location. Free coffee on the ninth floor from mid afternoon which was good but would have liked the ability to make coffee / tea in our own room. Staff at front desk very friendly. Well-recommended place.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelAtlanticoMadrid, Assistant Director at Hotel Atlantico, responded to this review, November 30, 2012
Dear UKDavidN from Manchester.

Thank you for your review, obviously you have stayed with us previously and it is so pleasing to know you enjoy being with us and prove it with a high score.

We do appreciate all the great comments about our location, room and noise. Thank you also for your mention about the hotel staff. I have shared your kind words with them. Finally I appreciate your remarks about the coffe/tea in room. These comments help us to improve our customer service.

I hope we get to see you again in the near future. Thank you again.

Best regards.
Eva García
Assistant Director
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New York City, New York
Top Contributor
59 reviews 59 reviews
7 hotel reviews
Reviews in 24 cities Reviews in 24 cities
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed November 26, 2012

This is a very nice, clean, spacious, afordable facility. I will probably go back to Hotel Atlantico but I will make sure that my room is not facing La Gran Via Ave becuase of the noise, otherwise the location is great and the staff was very nice and spoke english ( I do speak spanish)

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelAtlanticoMadrid, Assistant Director at Hotel Atlantico, responded to this review, November 30, 2012
Dear Virgin-Queens,

thank you very much for your great feedback, it really means a lot for our team and is much appreciated.

On the other hand I apologize for the exterior noise but even our windows try to block all the exterior sounds, as you say the hotel is located in one of the main streets of Madrid. I agree with you that next time ask for an interior room, of course less noisy.

We are more than pleased to hear that you enjoyed stay and we look forward to the pleasure of welcoming you back to Hotel Atlántico.

Warmest regards,
Eva García
Assistant Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hotel Atlantico

Address: Gran Via 38, 28013 Madrid, Spain
Location: Spain > Community of Madrid > Madrid > Centro , Sol
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#2 Romantic Hotel in Madrid
#2 Luxury Hotel in Madrid
#3 Family Hotel in Madrid
#41 Business Hotel in Madrid
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Atlantico 4*
Official Description (provided by the hotel):
Emblematic stately building built in 1920, crowned by a tower with a French dome and located in the heart of Madrid. Soundproofed rooms provided with the most modern technology and an elegant decoration. The terraces "Gran Vía" and "Real" offer wonderful views over the city. It is just a few minutes away from the most important historical monuments and museums of Madrid, next to the shopping centre. ... more   less 
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Also Known As:
Hotel Atlantico Madrid Centro
Hotel Atlantico Gran Via Madrid
Atlantico Hotel

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