Stayed at the Santo Domingo for 4 nights to do Madrid and Toledo. Since this was my first visit to Madrid, I was not familiar with the city but I lucked out with the location of this hotel. The Santo Domingo metro station is just across the street from the front entrance. Gran Via, a major shopping strip is just a block away, where you can catch city buses as well as Madrid Vision Hop On/Off bus. Groceries and sundries are available at the El Corte Ingles department store, just a couple of minutes walk down Gran Via. You will also find a number of eateries and restaurants all along Gran Via.

The hotel is decorated like an old Spanish mansion, with lots of paintings and antique furniture on every floor. It was built in the 16th C and was used for a time as a court house for the Inquisition. Staying there added to the my experience of being in historic Spain.

I was however not happy with the condition of my room. The carpet and chair cover were worn, and the decor looked tired. Otherwise, no complaints. The staff was very friendly and helpful. Overall, I would stay at this hotel again but only after checking that the room is satisfactory.

I booked a single room for one night's stay before my friends and I drove down to Algecira for the ferry to Morocco. My room was clean, comfortable, quiet, with all the modern amenities, including a safe. The hotel staff was extremely warm, helpful, courteous -- everyone from the front desk to the espresso maker in the cafe/bar just outside of the dining room. I'm not saying it's the Four Seasons, but for what it is, it was a really good value. It's also very conveniently located near the Plaza Santo Domingo metro stop, so I was able to take the metro right from inside the Madrid airport to the hotel. It is also walking distance to the Prado.

After traveling in France and staying in some pretty shabby (and dirty) but so-called 'quaint' hotels, I really appreciated the cleanliness and comfort of this hotel; and the genuine helpfulness of the staff. I don't know what other people paid for their rooms, but I got a pretty good deal on mine, and even if I had paid up to 150 -180 USD per night, I think it would still be a good value, considering that it was summertime in Europe during peak vacation period.

Booked this through a friend and we got a twin room. We don't know each other particularly well. The beds were less than a foot apart. The room was ensuite and had the tv etc, but the wifi was not included in the (really quite large) price and neither was breakfast. The staff were friendly though, and there was a nice touch of leaving sweets on our pillows. The tooth fairy may not approve however.

I don't understand where the four stars were earned, but certainly not in soundproofing. We had to move twice in two days because of the noise from the street (partying in front of the hotel until 07.00 am, and the noise in the hotel itself (partying on the 6th floor that made the keys on the table in our 4th floor room rattle).
Rooms are tiny and if it ever burns, hard to escape from. On the bad side of a touristy though central part of the heart of Madrid.