We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Good value 3 star” 4 of 5 stars
Review of Novotel Madrid Puente de la Paz

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Save
You added Novotel Madrid Puente de la Paz to your Saves list
Novotel Madrid Puente de la Paz
4.0 of 5 Hotel   |   Albacete 1 | Esquina avenida de badajoz, 28027 Madrid, Spain   |  
Hotel website
  |  
  |  
  |  
Hotel amenities
Special Offer
Novotel City Breaks
Ranked #143 of 453 Hotels in Madrid
Certificate of Excellence 2014
Bristol, England, United Kingdom
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
“Good value 3 star”
4 of 5 stars Reviewed August 24, 2013 via mobile

We (family of 4) stayed here for 2 nights after a trip around starting in Barcelona, travelling down to the Costa Blanca and ending up in Madrid. The first thing to note is the underground car park is pretty tight so be careful. As we had driven from the coast the first thing on the kids mind was a swim and the pool was a bit chillier than we had experienced in our previous hotels and villa however we realised over the next couple of days that after walking around Madrid in the soaring heat a cooler pool is very welcoming. The room was clean and the bed was comfortable it was just a shame that the air conditioning was very effective and smelt like it was a bit stale. The staff were very helpful and spoke good English. The charge for the car parking was advertised as €12 per day but we were only charged €8. There is a X-Box and Playstation near the bar area to amuse the children and the breakfast buffet was substantial if not a little chaotic at times. Overall a good value hotel in the business district part way between the airport and the centre.

  • Stayed August 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ELVIRA F, Front Office Manager at Novotel Madrid Puente de la Paz, responded to this review, October 12, 2013
Dear Guest,

Thank you for your comment,

It is very usefull for us to improve our standards,

We would like to thank you for highlinghting some of our main strenghts We are happy to see that you enjoy your stay with us.

We would love to have the oportunity to welcome you back In Novotel.

Best Regards,

Elvira Fernández
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,016 reviews from our community

Traveler rating
    212
    579
    179
    35
    11
See reviews for
567
191
56
118
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
London, United Kingdom
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed August 6, 2013

It is not located in the heart of the city, but easy access to the city by bus, Metro or car. Not far from the airport. We hired a car and drove into the city. Clean room, fantastic b/fast, small but deep pool but not busy at all with free towels. Underground car park for €12 a day (€8 w/end). tight space so take extra care parking / taking the car out. Quick check in / check out. Eroski supermarket in walking distance. We had a pleasant stay. The extra sofa bed is not good quality.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GOUREAUNICOLAS, General Manager at Novotel Madrid Puente de la Paz, responded to this review, August 15, 2013
Dear Guest,

We are very happy to see that your stay in Novotel was a good experience,
Thank you for sharing your opinion.
We take note about your comment about the sofa bed, we are surprised because we
believe they are extremely good, and we receive very good comments about them, but we will
take care to see what we can do.
We are looking forward to welcome you back in Novotel Madrid Puente de la Paz

Best Regards,

Elvira FERNANDEZ
F.O.Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Juan, Puerto Rico
Contributor
20 reviews 20 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 6, 2013

The hotel is really clean and nice, it is modern. The breakfast is good, with eggs, bread, cereal, ham, bacon and more. The staff is very helpful. In terms of location, is not really near of the center but the bus comes almost in front of the hotel, like a one minute walk, so you can easily go everywhere and you would not need taxi. The only cons is that you have to pay for the Wi-Fi , or use one of the two computers in the lobby. But overall a really good stay. I would stay there again.

  • Stayed July 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GOUREAUNICOLAS, General Manager at Novotel Madrid Puente de la Paz, responded to this review, August 15, 2013
Dear Guest,

Thank you for your comment,
We would like to thank you specially for highlighting our staff service, this is our priority and
we are sure that your comment will motivate them to continue working hard to meet the expectations of our guests, we believe that makes the difference nowadays.
We are surprised about your comment about WIFI, WIFI service is complimentary for all the guests, we only charge if you need ADSL or internet though TV, please come back to us if you got charged by mistake.

We really hope to welcome you back in Novotel Madrid Puente de la Paz

Best Regards,

Elvira FERNANDEZ
F.O Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rockhampton, Australia
Top Contributor
201 reviews 201 reviews
41 hotel reviews
Reviews in 73 cities Reviews in 73 cities
101 helpful votes 101 helpful votes
5 of 5 stars Reviewed August 2, 2013 via mobile

We stayed here for 3 nights at the end of a Portugal/Spain tour. The rooms are nice and the hotel is in a convenient location. Bus stop for #53 bus is just outside and will take you into Sol area downtown which connects to metro/trains, or you can walk 10 mins across the bridge to Park Avenida metro stop. Taxi fare to airport was €23. The hotel also has an airport shuttle for €9. Buffet breakfast is good, free wifi is fast, the staff were helpful and friendly at all times. I would stay here again if visiting Madrid.

  • Stayed July 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GOUREAUNICOLAS, General Manager at Novotel Madrid Puente de la Paz, responded to this review, August 15, 2013
Dear Guest,

We are delighted to read that you have a good experience in Novotel,

Your comment is very important for us and it will be a great motivation for our team, thank you for highlighting their profesionalism.

We will be looking forward to welcome you back in Novotel.

Sincerely,

Elvira FERNANDEZ
F.O. Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
Top Contributor
50 reviews 50 reviews
41 hotel reviews
Reviews in 36 cities Reviews in 36 cities
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed July 23, 2013

We landed in the late evening in Madrid and spent a night here before driving on to Andalucia. The hotel is about 10 minutes drive from the airport and was very easy to find. There was good paid parking underground although it might not suit nervous drivers as it is pretty tight. Check in was very smooth and as requested in our booking we were given two connecting rooms for our family of 5. The rooms were clean and the windows could be opened to allow fresh air in. The beds were extremely firm which was fine for us but may not suit everyone We had dinner and breakfast at the hotel and both were standard hotel fare. A nice feature of the hotel was the kids video game area which was free of charge. Overall, this is an excellent hotel for an overnight stay, particularly for anyone needing car parking.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ELVIRA F, Front Office Manager at Novotel Madrid Puente de la Paz, responded to this review, October 12, 2013
Dear Guest,

Thank you for your comment, It is very usefull for us to improve our standards,

We would like to thank you for highlinghting some of our main strenghts

We would love to have the oportunity to welcome you back In Novotel.

Best Regards,

Elvira Fernández
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed July 17, 2013

We stayed for 10 days in this hotel, 2 adults and 2 kids and it was fantastic. The staff are very friendly . Couldn't fault the breakfast and the pool was great for the kids. Few nice places to eat nearby (especially pappone, fab wee Italian). The bus stop was right outside the gate and you are in city centre in 20 minutes. The journey in passes a lot of tourist attractions an it is easy to walk to centre from any of them. We will definitely be back here again.

Very little noise so we had great night sleeps.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GOUREAUNICOLAS, General Manager at Novotel Madrid Puente de la Paz, responded to this review, July 19, 2013
Dear Guest,

Thank you!! We really appreciate that you have taken the time to write about our service.

You can be sure that your review motivates our team to continue working to meet the expectations of our guests.

We will be looking forward to welcome you back in Novotel Madrid Puente de la Paz

Best Regards,

Elvira FERNANDEZ
F.O.Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to Novotel Madrid Puente de la Paz? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Novotel Madrid Puente de la Paz

Address: Albacete 1 | Esquina avenida de badajoz, 28027 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#87 Luxury Hotel in Madrid
#91 Business Hotel in Madrid
#97 Family Hotel in Madrid
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Madrid Puente de la Paz 4*
Number of rooms: 240
Official Description (provided by the hotel):
The Novotel Madrid Puente de la Paz is located in the heart of one of the major residential and business areas of the vibrant city of Madrid. 10 minutes from the airport and the Juan Carlos I exhibition grounds, this 4 star hotel is ideal for weekend escapes or holidays in Madrid. The hotel features 240 rooms, an outdoor swimming pool, a restaurant, a bar, six meeting rooms and parking. Ideal for families. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Expedia, BookIt.com, ACCOR, Hotels.com, Despegar.com, Priceline and Agoda so you can book your Novotel Madrid Puente de la Paz reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Novotel Madrid Puente De La Paz Hotel Madrid
Madrid Novotel

Owners: What's your side of the story?

If you own or manage Novotel Madrid Puente de la Paz, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.