The room is totally different from the pictures that we had seen on their website. There was a cane double bed, the size of which was very small, probably to accommodate in the small area! The bath was on one end and the toilet on the other end of the room. The small television transported us to the flintstone’s age. Who doesn’t have flat t.v.’s now? We had inadvertently booked for 4 days instead of two and had called the hotel immediately. They refused on returning the money but assured that they will upgrade the room and include breakfast. On arrival, they totally denied the upgrading part. There was no kettle or tea/coffee making facility, no toiletries, cold breakfast. The only good part about the hotel is it’s amazing location! It’s bang on the gran via, the main commercial street of Madrid, from where you can catch a taxi, or the hop on hop off bus. There is also a great restaurant and supermarket nearby. We decided on staying out of the hotel for most of the time, escaping from the claustrophobic room. The hotel certainly doesn’t deserve the four stars that it claims to have. Two stars suits the services that it provides. Also, when we were to leave for the airport, the person from the reception did not allow us to take a taxi from the main road and said he has called for a taxi. This taxi charged us much more than we had paid on arrival. So, beware! Will certainly want to come to Madrid again, but never this hotel!
- Also Known As:
- Best Western Madrid
- Madrid Best Western
- Best Western Arosa
- Official Description (provided by the hotel):
- Centrally located near shops and the historic area; traditional Hotel offers modern decor and comforts in a warm atmosphere. ... more less
- Reservation Options:
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