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“Amazing hotel. Best experience in Spain. ” 5 of 5 stars
Review of Vincci Soma

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Vincci Soma
4.0 of 5 Hotel   |   Calle Goya 79, 28001 Madrid, Spain   |  
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Ranked #239 of 458 Hotels in Madrid
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Amazing hotel. Best experience in Spain. ”
5 of 5 stars Reviewed 2 weeks ago

We got switched to a king size bed from two double beds by a super nice gentleman at the front desk. He helped us find the hours for the post office and helped with any questions we had. The hotel is a block away from the Red Metro line. This line takes you to most of the main museums and attractions in Madrid. Great location. Great reception. Super quiet room. Just an excellent place. We will definitely stay here again.

Stayed December 2014, traveled as a couple
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432 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
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English first
Top Contributor
56 reviews 56 reviews
23 hotel reviews
Reviews in 29 cities Reviews in 29 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed November 13, 2014

I spent two nights for business reasons. I had (by mistake?) a smoking room but it was clean and tidy so I did not ask to change. Room was large enough but the double bed was made by two singles so I could use only one. Breakfast was excellent with a nice variety of choices very well presented. Service in the lobby is ok

Stayed November 2014, traveled on business
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VincciHoteles, Atención al Cliente at Vincci Soma, responded to this review, November 14, 2014
Dear guest,

Thank you for your comments, we are pleased to know that you enjoyed your stay with us.

We hope to be able to welcome you again soon at our hotel.

With best wishes,
Carmen Fernández
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Casares, Spain
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed November 4, 2014

This is the second time we have stayed at this hotel. Although the rooms are a little tired looking they are comfortable. Have stayed at the Vincci in Malaga and it was more luxurious!
The best thing about the hotel is that it is in the heart of the shopping area, plenty of restaurants around, close to the Barclays Centre where a lot of Concerts are held, in fact we were there to see Il Divo! The hotel has a comfortable lounge, which is used a lot for business, and also a nice restaurant, the food is presented nicely and very tasty. The front desk staff are pleasant and helpful.

Room Tip: The rooms at the back of the hotel are quieter but no view! The front have the street view but more...
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  • Stayed November 2014, traveled as a couple
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bergamo, Italy
Top Contributor
172 reviews 172 reviews
55 hotel reviews
Reviews in 81 cities Reviews in 81 cities
90 helpful votes 90 helpful votes
3 of 5 stars Reviewed November 3, 2014

2 nights in Madrid and we stayed in that Hotel with, for sure, a very useful location to visit center of Madrid (very close to Placa Colon), but rooms and common part are a little bit overused in my opinion. If you have time to have a long breakfast, do it cause buffet is really rich, but if you need just a coffee and some juice, maybe is better to avoid to spend the 16 euro they charge you

  • Stayed October 2014, traveled with friends
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VincciHoteles, Atención al Cliente at Vincci Soma, responded to this review, November 14, 2014
Dear guest,

Thank you for having chosen us and for offering us your comments and opinions. We will take them into account carefully, because they will help us improve every day, and also to adapt our facilities and services to our customers' tastes and needs.

We are pleased to hear that you rate very positively the location of our hotel and also the quality of our breakfasts.

We hope that you can visit us in the near future so that you can enjoy a real Vincci experience.

With best wishes,
Carmen Fernández
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Sydney, New South Wales, Australia
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 2, 2014

My husband and I stayed at the Vincci Soma for a few days prior to our tour of Spain, Morocco and Portugal. I found the hotel to be clean and comfortable, the WiFi access was good, the restaurant and the bar were very good however the hotel was not centrally located, it was a 40minute walk from the start of the Hop-On Hop-Off bus, it was another 20minutes to get to the Plaza Major.

Room Tip: Ask for the room to face the street, otherwise your room will face into a service void that runs dow...
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  • Stayed October 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington
Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed October 30, 2014

The hotel is decent, but the room was closer in size to a closet that to a room. I guess it was than 100 sq ft and the rate was an outrageous $260. It is the most expensive room per sq. ft. that i have ever been in. An I have been in hundreds of them. Location is fine, close to shops and restaurants. Room did not have Kleenex, nor pot for warming water. If you have a choice, go elsewhere.

Room Tip: Ask for a large room
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  • Stayed October 2014, traveled on business
    • 3 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VincciHoteles, Atención al Cliente at Vincci Soma, responded to this review, November 14, 2014
Dear guest,

We are sorry to hear that your stay with us was not what you expected. We take note of each and every one of our customers' observations, complaints, suggestions and comments, for the purpose of our improvement.

All clients who are not satisfied with their rooms are welcome to contact reception, as we are always pleased to offer any available options to enable guests to select what most meets their tastes and requirements.

Moreover, we would like to note that the size of our rooms obeys the regulations for hotels of this category, but we are sorry if you did not find it completely satisfactory.

We are at your service for anything that you may need.

With best wishes,
Carmen Fernández
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 21, 2014

Nice location, easy access to subway, nice and trendy bar.
Beds was as hard as stone, impossible to sleep well.
Ongoing restauration with smell of paint and daytime noise.
Nice bar, with trendy drinks.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VincciHoteles, Atención al Cliente at Vincci Soma, responded to this review, November 14, 2014
Dear guest,

Thank you very much for choosing us and for sharing your experience. We are pleased to know that you enjoyed our location and our bar.

On the other hand, we regret that other aspects of your stay did not completely live up to your expectations. We would like to assure you that we take note of the comments of all of our customers, since your satisfaction is our reason for existing.

We remain at your service for anything you might need.

With best wishes,
Carmen Fernández
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Vincci Soma

Address: Calle Goya 79, 28001 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#130 Luxury Hotel in Madrid
Price Range (Based on Average Rates): $
Hotel Class:4 star — Vincci Soma 4*
Number of rooms: 167
Official Description (provided by the hotel):
Modern hotel with tailored, tasteful furnishings; restaurant serving Mediterranean cuisine; located near Retiro Park and shopping. ... more   less 
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Also Known As:
Vincci Soma Hotel Madrid
Vincci Hotel Madrid
Vincci Hotel Soma

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