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“Nice and calm place” 4 of 5 stars
Review of AC Santo Mauro, An Autograph Collection

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AC Santo Mauro, An Autograph Collection
5.0 of 5 Hotel   |   Zurbano 36, 28010 Madrid, Spain   |  
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Ranked #69 of 458 hotels in Madrid
Geneva, Switzerland
Senior Contributor
24 reviews 24 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
10 helpful votes 10 helpful votes
“Nice and calm place”
4 of 5 stars Reviewed November 26, 2012

I stayed in this very nice and calm hotel while my last business trip in Madrid. The rooms are very comfortable with two LCD screens (living room & room). Very close to Castellana and city center. There are always taxis waiting in front of the hotel. If I return to Madrid I will stay again in this hotel.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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182 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
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English first
Indianapolis, Indiana
Senior Contributor
33 reviews 33 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed September 19, 2012

I had a few misgivings about the rating that I've given this hotel.

It is a very nice hotel. The rooms were very clean. Room sizes were large, by European standards. And the rooms were reasonably attractive and well-furnished. Staff was responsive. Problems were addressed. If the A.C. Santo Mauro billed itself (and priced itself) at the "four star" level, I'd have given it a positive review.

Unfortunately, they're billing (and pricing) themselves at the five-star level.

Unfortunately, it's not a five-star hotel. Although the hotel bills itself as being in a unique setting (A duke's palace!), my room felt like it was furnished with furniture and materials from the Marriott Corporate warehouses. In other words, it felt like a Marriott room - not a historical palace. The room was always clean, and staff was attentive - but it felt that needs were being met rather than anticipated. Difficulty in opening the room lock was met with a passive, "well, the wood warps around here - be patient with it." When asking how long it took to get to the bus station for the next leg of my trip, they provided me with an answer - but didn't anticipate my other needs. (A cab reservation? A wake-up call? A boxed meal for my trip?) My platinum Marriott status was met with "do you want a free drink at the bar, or would you rather have 500 points?" (Other Marriott properties have offered me much more thoughtful gifts - and generally provided me with much more than a free drink.)

Granted, if you need to stay in the area, you'll get a nice, clean room, with staff who will answer your questions. And if that's worth the price of admission to you, it's worth staying here.

But folks who have been in five-star properties will be disappointed.

  • Stayed September 2012, traveled solo
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Senior Contributor
29 reviews 29 reviews
29 hotel reviews
Reviews in 28 cities Reviews in 28 cities
172 helpful votes 172 helpful votes
5 of 5 stars Reviewed September 17, 2012

We recently spent four nights at the Santo Mauro in Madrid and were very happy with our stay. We booked using RC Rewards Points and secured a king, non-smoking room literally 3 days prior to arrival. As a RC Rewards Gold member, we were upgraded to a Superior Room and we also received free internet service, which was extremely fast compared to the other wi-fi options we experienced at other hotels in Spain.

The hotel is located in a quiet, residential area of Madrid. This is not the hotel if you like to be smack in the middle of the tourist areas, with ambient noise coming from cars and people. However, the hotel is a very short 5-7 minute walk from the Alonso Martinez metro stop, which can pretty much connect you with any part of Madrid you want to visit. It is also just a five-minute walk from the main Paseo in Madrid that gets you down to the Prado area. We were in the detached building behind the main building, with a room on the top floor. We didn't hear a single thing during our stay; it was very quiet.

The room was well-furnished and extremely large. The bathroom had a double vanity, a separate tub and shower, and a walk-in closet with drawers and shelves. The hotel provides Molton Brown products in the bathroom, which is a nice touch. The bed was extremely comfortable and the pillows were just perfect. We also had a living room area with a large sofa, two sitting chairs and a coffee table. The TV was capable of being turned to be viewed from either the living room area or the bed. There is a complimentary Nespresso machine and you are stocked with 4 coffee capsules and all the necessary fixings. This was refreshed daily like clockwork. While the minibar is no longer complimentary (due to the acquisition of the property by Marriott), the prices are extremely reasonable should you be in a pinch (e.g., 3 euros for a water). However, you can visit the Carrefour Express two blocks over and stock up on drinks and food and utilize the space in the fridge. Housekeeping was spot-on during our entire stay and left extra Molton Brown products, etc.

The main building and grounds of the hotel are gorgeous and we often wondered why more people weren't enjoying them. The outdoor area especially is very well maintained and inviting. Again, echoing the main theme, the overall feel of this hotel is very peaceful and quiet.

The service level at the reception was fantastic. Yes, there were some basic questions about Madrid and getting around that they had trouble with, but they were extremely polite and courteous and made the effort to help you.

Overall, we would definitely consider staying here again during our next visit to Madrid.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kissimmee, Florida
Top Contributor
67 reviews 67 reviews
48 hotel reviews
Reviews in 44 cities Reviews in 44 cities
48 helpful votes 48 helpful votes
2 of 5 stars Reviewed September 13, 2012

This was our last stop on our 2 week tour of Spain. Our first impression was "wow". Beautiful courtyard. Attentive valet/bellman, We noticed three different colored very ornate rooms, 2 sitting, one dining. We could not get the rooms we requested in the main building. We had to walk outside, down steps to our first floor room. It would not have been pleasant if the weather was nasty. Our first impression of our room was ok. Very modern. Looks just like the picture in the website with the sofa in front of the bed. Red and black furniture, some of it chipped. Comfortable mattress. Fridge with overpriced items but we were able to store our water in there. Large bathroom with separate door for toilet, separate door for shower, separate door for walk in closet w/safe but only 6 hangers for 2 people. There were 2 sinks with decent vanity space. there seemed to be black mold or hair (or something like it) between the glass vanity and support. It was not pleasant looking. We were told about breakfast which was outrageously expensive (32 euros pp for the buffet). The front desk staff is young and experienced. The two young ladies we dealt with did not know the answer to many simple questions that tourists would ask. Housekeeping was lax. We left an empty tissue box on the bathroom vanity. It was taken but never replaced. A crumpled up tissue was not picked up behind the bathroom door. But our biggest pet peeve is with Marriott charging for wi-fi. We are silver preferred members but they said you had to be gold or platinum to get it for free. Why charge alot for the rooms and then try to tack on a fee for wi-fi which is free at the cheaper courtyards and Fairfield Inns. The hotel is not far from the metro and there were always cabs when we needed them which you do because, if you want to be where some of the action is, this is not the location for you. I'm not sure what this hotel is trying to be because the room did not leave up to the rest of the hotel.

  • Stayed September 2012, traveled with friends
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Top Contributor
92 reviews 92 reviews
47 hotel reviews
Reviews in 71 cities Reviews in 71 cities
85 helpful votes 85 helpful votes
2 of 5 stars Reviewed September 13, 2012

I stayed here from Sep 9 to 11 - the grounds are beautiful and the rooms are spacious, but unfortunately the service does not match what one would otherwise expect from a five star Marriott in Europe. When you pay to stay at a hotel like this you expect the best - hence my disappointment at the many little things that fell short here, which when all added up combined to ruin my time here.

- I was not recognized as a Marriott Platinum member at check-in until I specifically asked about my benefits. The hotel's system didn't recognize my marriott membership even though I booked it through the Marriott website and it showed in my online account.

- At checkout, I was charged for wireless Internet even though it was supposed to be free for elite members. Again it was only when I checked my bill that the charge was refunded to my credit card. No apology was offered - instead I was asked "are you happy now?"

- Breakfast on my first morning was a disaster. The restaurant was understaffed and service was very poor. For example, we ordered cafe con leche at the start of the meal but it only came at the very end after we'd finished eating! Also the waitress got a few of our orders wrong - probably because she was too rushed and busy in the full restaurant.

- I sent the GM an email at the hotel's email address with feedback the day I checked out. No acknowledgement whatsoever - which just makes me think that they don't really care about their customers.

Would you want to stay at a hotel like this? Such a pity because i had such good experiences at the other Marriotts/ACs I stayed at in Spain, in Santiago de Compostela, Barcelona, Gijon and Zaragoza.

  • Stayed September 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed September 1, 2012

I booked a room for a three night stay at the AC Santo Mauro and found out when I was checking in that they would only allow three "people" in a room. I was checking in with my wife and two young children (under 8 years old) and they wanted my to pay for another room. The property is well located and nice looking, but clearly not welcoming for families. I also thought the staffs handling of the problem was rude. There are many other options with better location and amenities for the price in Madrid.

  • Stayed August 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Contributor
20 reviews 20 reviews
19 hotel reviews
Reviews in 18 cities Reviews in 18 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed August 30, 2012

This is a beautiful and extremely elegant hotel. Although it is part of Marriott it doesn't at all feel like it as it has it's own personality. The rooms are very large and contemporary and the inside public areas are very nicely appointed. We visited this hotel in summer but I would imagine it would be equally beautiful in winter as it is very welcoming. The girls on the front desk are very very helpful. If possible I would request a room in the main part of the hotel but these rooms are probably more expensive.

  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about AC Santo Mauro, An Autograph Collection

Address: Zurbano 36, 28010 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#48 Luxury Hotel in Madrid
#49 Business Hotel in Madrid
#62 Romantic Hotel in Madrid
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — AC Santo Mauro, An Autograph Collection 5*
Official Description (provided by the hotel):
Housed in the former residence of the Duke of Santo Mauro, an influential member of Madrid society at that time, the hotel consists of three buildings surrounded by a magnificient garden that makes it an oasis in the heart of Madrid.Located in the exclusive area of Chamberí, surrounded by palaces of time, the Hotel is located next to the main shopping area of the city, the financial area and major tourist attractions. It has been demanded as destination for business and leisure travelers for over 3 decades.The Santo Mauro hotel has 49 unique rooms, customized to the smallest detail that will make the experience of staying in a palace accompanied by a personalized service tailored to each client.The former ballrooms are now part of the lobby in which each room has its unique style as the Red Room Decorating Frenchified, the Chinese Room with a collection of oriental pieces and Chivas art deco bar to enjoy a variety of gin and tonics or cocktails. Following the orders of the Duke of Santo Mauro, this palace, dating from the end of the 19th century, was built by the architect Louis Legrand. Located in the heart of the Madrilian district of Chamber and very close to the Paseo de la Castellana. ... more   less 
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Also Known As:
Ac Santo Mauro, An Autograph Collection Hotel Madrid
Ac Hotels Madrid
Ac Hotel Madrid

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