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“Lives up to its reputation.” 5 of 5 stars
Review of Hotel Ritz by Belmond

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Hotel Ritz by Belmond
5.0 of 5 Hotel   |   Plaza de la Lealtad 5, 28014 Madrid, Spain (Paseo del Prado)   |  
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20% Discount on Suites
Ranked #21 of 453 Hotels in Madrid
Certificate of Excellence 2014
Mumbai (Bombay), India
Top Contributor
335 reviews 335 reviews
53 hotel reviews
Reviews in 64 cities Reviews in 64 cities
514 helpful votes 514 helpful votes
“Lives up to its reputation.”
5 of 5 stars Reviewed March 9, 2014 via mobile

You want a trip down the memory lane? Want a bite out of the 50's and 60's? A slice of nostalgia? Well...this is the place to be. One can actually spend hours just admiring the paintings, carpets and other artefacts in the hotel. The rooms are big, with huge wardrobes. The bathrooms come with gold plated fittings and fixtures. Everything is grand. Opulent. Breath taking.
Did not have any meal in the hotel, so cannot comment on the same. Would love to stay here again.

Stayed September 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelRitzMadrid, General Manager at Hotel Ritz by Belmond, responded to this review, March 11, 2014
Dear Bhawanipathania,

Thank you for your review and for choosing hotel Ritz madrid for your stay in the heart of Spain. I am truly happy that you have enjoyed your stay and loved our facilities. There is a soul at the Ritz that we preserve as a treasure since it´s opening in 1910. If you had the chance to visit Madrid´s Royal Palace, you will find many similarities.

We truly hope to welcome you back and enjoy the amazing food prepared by our renowned chef Jorge Gonzalez at our Goya Restaurant, one of Madrid´s 10 top restaurants.

Regards,

Christian Tavelli
General Manager
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965 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (119)
Date | Rating
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English first
Miami, Florida
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed March 7, 2014 via mobile

My husband and I recently had the pleasure of staying in this magnificent 5 star hotel.....our experience was beyond words !!!! Amazing staff ...from the front desk to concierge to the restaurants and all other staff we encountered ..... The room we were given had an amazing view of "El Prado museum " ....the hotel is beyond centrally located ....we even walked to the train station for a day trip we made to Toledo....everyone was extremely accommodating !!! A definite return for us as we will be travelling back to Madrid !!!!

Stayed February 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelRitzMadrid, General Manager at Hotel Ritz by Belmond, responded to this review, March 11, 2014
Dear Mhfita,

Thank you very much for choosing us for your stay in Madrid and for sharing this great feedback with all trip advisors readers. It is such a great pleasure to read that you had a fantastic stay with us that the entire team is already looking forward to your return. Our location is certainly a must, but our team is certainly the best asset at Hotel Ritz Madrid.

Regards,

Christian Tavelli
General Manager
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Santos, SP
Top Contributor
68 reviews 68 reviews
12 hotel reviews
Reviews in 19 cities Reviews in 19 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed March 2, 2014 via mobile

In the heart of Madrid , just across the street from Prado Museum , in a fancy property , you will find yourself at home.
My 8 years old daughter felt like home.
And so I did.
If I return to Madrid , this is the place I want to stay over again!

  • Stayed March 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelRitzMadrid, General Manager at Hotel Ritz by Belmond, responded to this review, March 5, 2014
Dear Marcos Alonso G,

Thank you very much for choosing hotel Ritz Madrid for your stay in the heart of Spain and thank you for sharing your great comments with all trip advisors readers. It is a great pleasure for the entire team to read that you and your 8 years old daughter felt like home!

We all look forward to your return as we are preparing great activities for children inside the hotel and around beautiful Madrid!

Best regards,

Christian Tavelli
General Manager
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Cleveland, Ohio
Top Contributor
52 reviews 52 reviews
30 hotel reviews
Reviews in 26 cities Reviews in 26 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed March 1, 2014

Not to be confused with the Ritz Carlton "branded" hotels, this Orient Express property is very nice hotel with lots of charm. It is located in a very nice part of Madrid and within walking distance to the "old town". The rooms are large and clean, with comfortable furnishings. I stayed for 2 nights when in Madrid for work and would welcome a chance to return.

  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelRitzMadrid, General Manager at Hotel Ritz by Belmond, responded to this review, March 5, 2014
Dear Ryan P,

Thank you for your review and for choosing our hotel for your stay in Madrid. The entire team and myself are pleased to read that you have enjoyed our location, the charm of our property and the service of our team. We look forward to your return for business and leisure to enjoy one of our new MADRITZ experiences!

Regards,

Christian Tavelli
General Manager
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London, United Kingdom
Contributor
15 reviews 15 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed February 27, 2014

This was my first visit to Madrid and I wanted to stay in the most famous hotel of the city...I must say that it was a very good decision! It is by far the best located hotel in Madrid, in front of both the Prado and Thyssen museums. Every member of staff is extremely friendly and helpful without being pompous. I particularly enjoyed the bed linens (100% linen, now only found in very few luxury hotels) and the breakfast buffet which was excellent. My only remark is that the hotel, especially the rooms, could do with some renovation, especially the carpets and the bathrooms (the water power in the shower is not very strong). It also need a proper gym and spa. All in all I would go back to the Ritz while hoping that next time it will have started a renovation program.

Room Tip: If you want a quiet room, I would recommend an internal courtyard one (that's were we stayed). D...
See more room tips
  • Stayed February 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelRitzMadrid, General Manager at Hotel Ritz by Belmond, responded to this review, March 5, 2014
Dear Angelo,

Thank you for choosing the legendary Ritz for your first visit to Madrid and for sharing your great comments with all trip advisors readers. I am very pleased that you enjoyed our location, our service, our superbe 100% linen sheets, and our buffet breakfast. In reference to a hotel renovation, we have started this january with a whole lobby and meeting rooms renovation which brought a new hand made 3500 sqf carpet, new paint, new upholstery, etc. We are also renovating our rooms at a pace of 25-30 units per year, but also changing the carpet on those that need urgent love. I apologize if your room did not offer the most updated carpet but look forward to providing one of our updated rooms on your future stay with us.

Regards,

Christian Tavelli
General Manager
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Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 27, 2014

We have just celebrated there the lunch for my child baptism in the superb "Felipe IV" saloon. The event was a complete success. We would like to thank to all the hotel team that made this day special.

Specially we would like to thank to Teresa Barbero who guided and advised us to make that day an special day.

  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Giovanni d, Gerente at Hotel Ritz by Belmond, responded to this review, March 5, 2014
Google Translation
Estimado Jmmf67,

Muchas gracias por publicar su experiencia en Trip Advisor, sus comentarios serán trasmitidos a todo el equipo que ha intervenido en la realización de su evento.

Es nuestro principal objetivo cumplir con las espectativas de nuestros clientes especialmente cuando elijen nuestro Hotel para celebraciones tan especiales como fue para usted el bautizo.

Nuestro equipo esta preparado para ofrecer gratas experiencias en los majestuosos salónes del Hotel o en cualquier lugar de España con nuestro Servicio de Catering.

Esperamos todos darle pronto la bienvenida otra vez.

Atentamente

Giovanni de Virgilio
Director de Alimentos y Bebidas
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Boston
Senior Contributor
21 reviews 21 reviews
20 hotel reviews
Reviews in 20 cities Reviews in 20 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed February 23, 2014

The Ritz was so welcoming, beautiful and friendly, but at the same time elegant and luxurious. The concierge services were excellent, giving us good advice on nearby restaurants and making reservations for us. The classic room was large, spotlessly clean, elegant and comfortable, with a large, modern bathroom. The bed was super comfortable and the room quiet; we slept very well. The location was perfect for us -- next door to the Prado, across from the Thyssen-Bournemisza, and an easy walk to the Plaza Mayor. We had reserved for 4 nights, but when we were under the weather and asked to stay another night, the staff immediately made us comfortable and extended our stay at the same rate that we had found on line.

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelRitzMadrid, General Manager at Hotel Ritz by Belmond, responded to this review, February 25, 2014
Dear Gwshark,

Greetings from Madrid and thank you very for sharing this great review from your recent stay with us in the heart of Spain. I am truly happy to read that you enjoyed our location in the golden triangle of art but also that our team made you feel home.

Looking forward to welcoming you back home very soon for more MADRITZ experiences!

Regards,

Christian Tavelli
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Ritz by Belmond

Address: Plaza de la Lealtad 5, 28014 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid > Paseo del Prado
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#9 Business Hotel in Madrid
#10 Family Hotel in Madrid
#17 Luxury Hotel in Madrid
#18 Romantic Hotel in Madrid
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Hotel Ritz by Belmond 5*
Number of rooms: 165
Official Description (provided by the hotel):
Located in the best area of Madrid, facing the Prado and the Thyssen Museum, Hotel Ritz is a legendary 104 years old Grande Dame from Europe. The standard of its service and unrivaled prestige have earned it a place among the world's best hotels. Immaculately presented rooms and suites, and elegant dining in our restaurants and our beautiful al fresco garden terrace in summer, make Hotel Ritz the perfect place to stay in Madrid. ... more   less 
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Also Known As:
Ritz Madrid
Madrid Ritz-Carlton

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