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“Pure luxury” 5 of 5 stars
Review of Hotel Ritz by Belmond

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Hotel Ritz by Belmond
5.0 of 5 Hotel   |   Plaza de la Lealtad 5, 28014 Madrid, Spain   |  
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Ranked #16 of 455 Hotels in Madrid
Edinburgh, United Kingdom
Contributor
20 reviews 20 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
“Pure luxury”
5 of 5 stars Reviewed November 17, 2012

This is one of the best hotels we have ever stayed in. The staff anticipate your every need If you can afford it this hotel is sheer luxury. It is very well located and you get the true feeling of Madrid. The bar staff are second to none. The rooms are turned down seamlessly and the standard of the linen and toiletries are of the highest standard
The Resturant for breakfast is very good and cover every need During our stay we were very well looked after and the concierge service were very helpfull

Room Tip: Excellent location and rooms
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  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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818 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (106)
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English first
Los Angeles, California
Top Contributor
71 reviews 71 reviews
7 hotel reviews
Reviews in 22 cities Reviews in 22 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed November 11, 2012

This hotel understands excellence. The lobby, the bar, the services were all first rate. The decor and furnishings were all beautiful and tasteful. Breakfast was included and first rate.

At the same time, I had asked for two twins but I got a king. The toilette closet in the bathroom was tiny--knee to wall. On the other hand, the towels were luxury and the towel rack was heated. All of the ways a person comes into contact with a room were carefully thought out and a pleasure.

Yet I was promised a bottle of cava, which didn't come, and the fruit was not replenished. On the other hand, when they found out there was no wine, they provided it, and it was delicious--perfect with the fruit and chocolates.

The view out the window was a depressing blue hump, which was probably the ceiling of the first floor below it. Craning my head out the window, I could see rooms with brighter and better prospects than the dark, strange hump looming up in front of my window.

The closets and the dressing room were ample. The small anteroom was interesting as a means of moving from hallway to room.

Returning here after a short trip to Africa, I received an upgrade to a suite that overlooks the Prado. The services were at another greater level, most certainly. This room clearly warrants the name, "Ritz." In truth, the first room did not.

On the other hand, although the room was reserved for me and my son, the hotel charged for his one breakfast (out of about a week's days). They did correct this. In the lounge, a setting of luxury, there is a bar and food service. The cognacs were memorable.

The trips to the airport were efficient and comfortable in an S-class MB. Everything at the concierge and porter levels was first rate. The concierge cut through some significant barriers for us to re-book flights to Amsterdam and that was worth a great deal.

All in all, the knowledge of what is outstanding at times exceeded what their actual service was. It was sometimes haughty with a touch of arrogance, but then when they focused their training came through and the service was what it should have been without the effort of penetrating their attitude.

Both rooms were worth the price, so too the service, amenities, and food. It isn't a lack of training but rather the problem or manner of delivering it when called upon as opposed to offering it in the normal course of any day. It's problematic to rate rooms that can be luxurious with an awareness of luxury usually but not always available.

The location is excellent. Guests can walk to several key places like parks and museums. Also, at least one neighborhood square of tapa bars was a short walk away. Even the movies were close by.

Room Tip: Clarify in advance by email what you understand to be the room you have agreed to. Upper level floo...
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  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Paris, France
Senior Contributor
32 reviews 32 reviews
21 hotel reviews
Reviews in 22 cities Reviews in 22 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed November 11, 2012

What a wonderful stay! Our room was absolutely gorgeous with a sitting area and the bed on a slightly elevated platform. When combined with the interior design, a very regal room. The service was phenomenal including most possibly, the most helpful and kind concierge we have had anywhere. The location is perfect with all the sights easily accessible. We also greatly enjoyed the the food, service and ambiance of the terrace restaurant.

We look forward to our return!

  • Stayed April 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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New York City, New York
Top Contributor
95 reviews 95 reviews
9 hotel reviews
Reviews in 17 cities Reviews in 17 cities
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed November 8, 2012 via mobile

Update of original review October 4, 2011. My husband and I were fortunate enough to revisit the 5 star Hotel Ritz in Madrid recently. To our amazement and delight the experience was even better than last year. How is that possible? Let me share a few examples:

1. The doorman on duty when we arrived, Ivan, greeted us by name, a huge welcoming smile, and this greeting: "welcome home"!!!!
2. The check-in procedure was seamless and we were escorted to our beautiful room overlooking the Prado, by Francisco Jose Goya, ( a Manager ) the moment we checked in. (All guests are escorted to their rooms by an executive from Recepcion--quite a nice touch).
3. Our luggage was waiting for us in our room as we entered!
4. The welcoming platter of delicious pastry and fruit, and bottled water arrived before we had opened even 1 suitcase!
5. The large bedroom and marble bathroom were beautifully decorated, spotless, and filled with extra towels and toiletries.
6. The buffet breakfast in the dining room was a feast for the eyes and senses. If you wished anything that was not dis-
played, your request was always fulfilled---and if you have special dietary restrictions, the staff in the dining room goes out of their way to accommodate you. My husband decided to be a little decadent one morning and ordered hot chocolate!!! He is
now spoiled forever! When you order your morning coffee, it is poured for you from one of their beautifully polished silver
coffee pots (all their sterling silver is breathtaking ), and if you wish a "refill"--you receive a FRESH UNUSED CUP!!! EACH AND EVERY TIME!!! Now that is 5 Star treatment.
7. The Senior Staff, including the General Manager of the Ritz, continue to walk through the lobbies welcoming guests, and
asking them whether they need anything -----as i said last year, be careful what you request because if it is possible they will provide it to you!!!!
8. There were a number of young children staying at the hotel, and the interaction between them and the hotel staff was charming, right down to the coloring books and crayons provided at breakfast.
9. The location of the Ritz is perfect--whether you choose to visit The Thyssen, The Prado, the Botanical Gardens, Retiro Park, shop on Serrano, tour on the Hop On/ Hop Off bus, etc., it is all there for you to enjoy and within walking distance.
10. The Concierge Desk is staffed with the most helpful and knowledgeable employees; Borja, Alejandro, Jesus to name a few always at the ready to assist you in choosing the perfect restaurant, tours to take, stores for shopping, whatever you may need. Their knowledge of the city and the country is amazing----and their smiles and helpful attitudes are what you come to
expect of The Ritz.

We enjoyed our stay at The Ritz; the luxurious and comfortable kingsize bed, the endless choices of pillows, a spotless marble bathroom that included a large bathtub, and separate shower, fine English soaps and toiletries, plush bath robes, huge bath towels that wrap around your body completely, heated towel racks ( YES HEATED TOWEL RACKS), an incredible housekeeping staff, always smiling, professional, in spotless uniforms, there to welcome you--their "guest". I think it is part of the "attitude" of those who work at The Ritz from the General Manager, Anton Kung to all who proudly are part of the "staff", from the Recepcion, the Concierge, the Doormen, the Porters, the Dining Room, Housekeeping,Telephone Operators that they feel The Ritz is their "home", and are proud to work there---and treat the guests as though they are visitors in "their home".
Such pride--it shows in everything they do or say!

Bravo Hotel Ritz, Bravo Mr. Kung and your superb staff, and thank you for spoiling us every day we were in your "home".

Stayed October 2012, traveled as a couple
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Richardson, Texas
Top Contributor
55 reviews 55 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed November 7, 2012

Though room decor is somewhat dated the overall experience of a 100 yr+ establishment where Presidents, King and Queens and probably some dictators too that have walked the halls make this Hotel a must visit. Food and services top notch. Centrally located and walking distance to many of the city's highlights. Drink prices on the high side but I found that true with most of the 5* rated hotels in Europe. Try the patron peppers for a happy hour treat. Breakfast buffet is nicely done as is the pricy brunch on sundays. While the food and service is top notch there are lots of other places one should try to get the real feel of Spain at night.

Room Tip: 4th/5th floor corner delux rooms over looking Prada can be a combo suite.
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  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westcliff-on-Sea, United Kingdom
Top Contributor
90 reviews 90 reviews
16 hotel reviews
Reviews in 36 cities Reviews in 36 cities
60 helpful votes 60 helpful votes
3 of 5 stars Reviewed November 6, 2012

Great location and definately looks luxurious on arrival. What a disappointment our double room was! Faded walls and soft furnishings, a tiny bathroom and toilet, one basin and hardly any room. I had expected luxury especially given the prices. At least we could have the windows open as we faced to the inside of the hotel, unlike our friends.
However the staff were polite and attentive but 13.50 euros seemed excessive for a glass of red wine in the lounge! There were some super wine bars nearby!

Room Tip: Too noisey to have the window open in the outside facing rooms.
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  • Stayed October 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed November 4, 2012

The Ritz is still the Gold Standard for luxury hotels. There are absolutely no details left unattended to. The room was elegant, extraordinarily comfortable with fantastic closet space. Marble bathrooms of course, with brass appointments, heated towel racks and robes you just don't want to get out of. The Staff accommodates any request or need with incredible efficiency and a smile. They can make you feel as though you are the only guest of the Hotel. We will stay at The Hotel Ritz Madrid by Orient-Express whenever we travel to Madrid.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Ritz by Belmond

Address: Plaza de la Lealtad 5, 28014 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Family Hotel in Madrid
#7 Business Hotel in Madrid
#12 Luxury Hotel in Madrid
#17 Romantic Hotel in Madrid
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Hotel Ritz by Belmond 5*
Number of rooms: 165
Official Description (provided by the hotel):
Located in the best area of Madrid, facing the Prado and the Thyssen Museum, Hotel Ritz is a legendary 104 years old Grande Dame from Europe. The standard of its service and unrivaled prestige have earned it a place among the world's best hotels. Immaculately presented rooms and suites, and elegant dining in our restaurants and our beautiful al fresco garden terrace in summer, make Hotel Ritz the perfect place to stay in Madrid. ... more   less 
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Also Known As:
Ritz Madrid
Madrid Ritz-Carlton

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