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“Royal Spain at its most!!” 5 of 5 stars
Review of The Westin Palace Madrid

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The Westin Palace Madrid
5.0 of 5 Hotel   |   Plaza de las Cortes 7, 28014 Madrid, Spain   |  
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20% off room rate
Ranked #11 of 457 Hotels in Madrid
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
“Royal Spain at its most!!”
5 of 5 stars Reviewed June 23, 2014

Flawless hotel, had the chance to be there during the crowing of the new King and we had a front row to the desfile! Really luxurious, this is where all Spanish VIPS stay when travelling to Madrid
Located moments away from el prado and plaza santa Ana

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paloma H, Manager at The Westin Palace Madrid, responded to this review, June 25, 2014
Dear Guest,
Thank you so much for taking the time to write your review and we are happy to read that you enjoyed the crowing of our new King Felipe VI.
Looking forward to welcome you again in a near future,
Best regards,
Paloma H
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,348 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (335)
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Fort Lauderdale, Florida
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 21, 2014 via mobile

My first trip to Madrid and the Westin Palace was a great place to stay. We received an email from the concierge prior to our trip asking if he could do anything to prepare and all promises were kept! Our early arrival was greeted by charming receptionist and they had a room available for us immediately. We had requested non-feather bedding and found the room had already been prepared especially for us. I noticed while we were checking in that another receptionist seemed genuinely happy to see another client. That was the theme of all staff we encountered. The buffet breakfast is held in a gorgeous domed room with foods to satisfy every nationality. Very close to the Prado and an amazing array of restaurants from tapas to full service. Very much enjoying our stay!

Stayed June 2014, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paloma H, Manager at The Westin Palace Madrid, responded to this review, June 22, 2014
Dear Tripadvisor,
Thank you for taking the time to write your great review about your last stay with us.
We are so happy to read that we were able to exceed your expectations in your fist visit to Madrid and to the hotel.
Looking forward to welcome you again soon,
Hasta pronto!!
Paloma H
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Antonio, Texas
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 21, 2014

The Westin Palace is a great hotel in a great location in Madrid. We arrived about mid day and our room was ready and we were quickly checked in. the staff was helpful and responsive even tho this is one busy hotel. once you leave the lobby, the hectic pace of Madrid seemed to fade away and we settled in for a nice 3 day stay.

With so many things to do and see it can be a bit daunting to decide what to do first but tranquillo amigo just go with the flo. we came with a list of what to see and do and it turns out we only did one thing (Retiro Parque which is huge and delightful) but it really was the Old Town which is right out the back of the hotel that held our attention. each small street and alley held something neat and enjoyable. a stroll one way or another lead to an open plaza which held a delightful slice of life in Madrid.

We had them include breakfast in our rate (@ a slight discount) which we enjoyed. The service as well as the food was 1st rate and complimented the experience. we also enjoyed an evening meal for their special Bocuse d Or menu. great meal well served.

My only beef such as it is is the lack of even one US television entertainment offering (maybe A&E of TNT) just so we could decompress and veg out @ the end of a long but enjoyable day. but hey i guess that is why we go to other countries to experience something out of our comfort zone.

Room Tip: Ask for and inside room they are very quite.
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  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paloma H, Manager at The Westin Palace Madrid, responded to this review, June 22, 2014
Dear Tripadvisor,
Thank you for taking the time to write your great review.
All the Westin Palace, Madrid team are happy to read that you enjoyed your visit and liked the hotel as well as the breakfast and the service received.
Looking forward to welcome you again in a near future,
Best Regards,
Paloma H
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Broulee, Australia
Senior Contributor
36 reviews 36 reviews
11 hotel reviews
Reviews in 18 cities Reviews in 18 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed June 18, 2014

The Westin Palace is an outstanding luxury collection hotel. We were there for a conference but booked our room separately, as all too often conference organisers book the cheapest (and worst) rooms. Platinum membership was recognised before we arrived, with a couple of nice e mails from their Westin Experience Specialist Aurelia Pareja asking whether we had any special needs, and recognised again on check in. Aurelia made a point of ensuring we were being looked after, and we certainly were, with our beautiful room overlooking the Neptuna fountain. The suite itself was remarkably well sound proofed...even 30,000 celebrating soccer fans could scarcely be heard from inside.
The location is perfect, only steps away from the Prado, just across the road from the Thyssen Museum, and if you're enthusiastic, walking distance from the Plaza Mayor (though I preferred a cab) and most other Madrid attractions..
The breakfast buffet, served in the Rotonda under one of the most magnificient glass domes, was first rate, but nothing could compare with the Sunday brunch buffet, with a fine and varied selection of food, cava and, best of all, an Operatic duet who serenaded the room for an hour.
Just around the corner and a short walk away are a number of bars, cafes, ristorantes, varying from fair to good, but most of the time we dined in the Asian Gallery, which was sort of fusion Asian with a Spanish accent. Recommend the sea bass.
We've been to Madrid several times before, staying in boutique hotels which were nice, but nothing compares with the Palace. If only we could have taken it with us. From check in to check out everything worked perfectly, and if every luxury collection hotel in the Starwood chain was as good life would be heavenly. If we go back to Madrid we'll certainly be staying there.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paloma H, Manager at The Westin Palace Madrid, responded to this review, June 22, 2014
Dear Tripadvisor,
All the Westin Palace, Madrid team are really happy to read your great review about your last stay with us!
I have already shared your comments with Aurelia and the Asian Gallery restaurant.
Looking forward to welcome you again soon,
Hasta Pronto!!
Paloma H
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
chicago
Senior Contributor
35 reviews 35 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed June 18, 2014

the best location for the city. A little bit of a trek by metro from the airport, but if you come in by rail the station is close. love the rooftop deck and health club with great views. Was starwood upgraded, so I don't know what my actual room would have been, but the price was right. The room had beautiful woodwork and built ins that had great patina and class. Realizing I was a non native Spanish speaker they helped me with directions reservations and did everything a great hotel should.

  • Stayed February 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paloma H, Manager at The Westin Palace Madrid, responded to this review, June 22, 2014
Dear Tripadvisor,
Thank you so much for taking the time to write your review about your stay at the hotel.
It's great to read that you liked the hotel location and the service provided by our staff as well us the fitness and the rooftop deck.
Looking forward to welcome you again in a near future,
Hasta pronto!
Paloma H
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Pembroke Pines, Florida, United States
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 18, 2014

The place place to stay when visiting Madrid is in the heart of the city. It is easy to maneuver, find great places to eat, and most importantly make sure you are in a safe area when visiting somewhere you are not intimately familiar with. The Westin Palace offers this at an affordable price. Hotels in Madrid are expensive but this hotel was reasonable and the rooms were well kept. The property itself is beautiful an old spanish palace it has a feel as if you are yourself royalty for the night. Make sure to have a coffee (not cheap but worth it) under the gold dome of the center atrium during your stay. The staff was very helpful in giving us suggestions for sightseeing and one gentleman at the front even helped us score Real Madrid tickets.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paloma H, Manager at The Westin Palace Madrid, responded to this review, June 22, 2014
Dear Tripadvisor,
Thank you for taking the time to write your review about your last stay with us.
We are happy to read that we were able to exceed your expectations with the hotel location, the room and the service provided by our staff.
Looking forward to welcome you in a near future,
Best Regards,
Paloma H
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Contributor
15 reviews 15 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed June 17, 2014

I booked our stay at the Westin using cash & points and that was one of the best stays i've ever experienced! It was flawless from check-in to check-out. Marcelo Bolis at the front desk is the epitome of excellent customer service!!! He made our stay at the Westin extra special and I will not think twice to stay there again. Thank you , Marcelo!
The hotel is walking distance to everywhere---Puerta del Sol, Plaza Santa Ana, Gran Via, Plaza Mayor..etc.. The rooms are big compared to the usual European hotel rooms and the restaurants are so great!
I will definitely stay here again!

Room Tip: Request for a room on the higher floors.
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  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paloma H, Manager at The Westin Palace Madrid, responded to this review, June 22, 2014
Dear Tripadvisor,
Thank you so much for such great review!
I have shared your nice words about Marcelo with him and all the team.
Looking forward to welcome you again in a near future,
Best regards,
Paloma H
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Palace Madrid

Address: Plaza de las Cortes 7, 28014 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#6 Romantic Hotel in Madrid
#6 Business Hotel in Madrid
#8 Family Hotel in Madrid
#8 Luxury Hotel in Madrid
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Westin Palace Madrid 5*
Number of rooms: 468
Official Description (provided by the hotel):
Built by order of King Alfonso XIII in 1912, The Westin Palace, Madrid was recently restored to its original splendor. Situated near the Prado museum, historic monuments and some of the best tapas restaurants in town, It is listed in the Condé Nast Traveler "Gold List 2010" as one of the best hotels in Spain. ... more   less 
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Also Known As:
The Westin Palace Madrid Hotel Madrid
Westin Madrid
Madrid Westin
Westin Palace Madrid

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