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“Really rather good” 5 of 5 stars
Review of The Westin Palace Madrid

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The Westin Palace Madrid
5.0 of 5 Hotel   |   Plaza de las Cortes 7, 28014 Madrid, Spain   |  
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Ranked #11 of 458 Hotels in Madrid
Bath
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
“Really rather good”
5 of 5 stars Reviewed December 6, 2012

This is really quite an impressive building, and more so once you are inside. Bookings were made online, and once we arrived, check-in was quick and painless. A tiny lift takes you to your required floor, once you have managed to get your room card to activate the internal lift buttons, which takes a bit of juggling, and we were not alone in this.
Doors to rooms had the appearance that you were entering an apartment, and once inside, the rooms were a very good size. The bathrooms all marble with 'his and hers' sinks, a huge shower head which was great but a little underpowered and bathrobes etc as you would expect. All very clean and well presented.
Breakfast was excellent, with a buffet style selection catering for most tastes ranging from congee and samosas, to a chef cooking your eggs to order, through to a full English fry-up, including a glass or two of Cava should you happen to be an alcoholic and need a sharpener for the day! The setting of the dining room with it's stained glass dome is quite spectacular.
The bar in the evening is quite pleasant and atmospheric, but pricey as expected. We did not notice any traffic noise when we were there and the location was excellent for our needs which was a long weekend break. Lots of tapas bars nearby frequented by locals and not tourists which was perfect.
Staff were always on hand and helpful should you require it. A very pleasant experience overall.

  • Stayed December 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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2,201 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Cambridge
Top Contributor
184 reviews 184 reviews
19 hotel reviews
Reviews in 44 cities Reviews in 44 cities
92 helpful votes 92 helpful votes
5 of 5 stars Reviewed December 5, 2012

Hotel is in a perfect location. It's beautiful and elegant, but very expensive. Room service menu continental breakfast is 30 euros, a martini is 22. Outrageous! Stay here, but don't eat here. They are wonderful little restaurants within a block.

Room Tip: Ask for a room overlooking the fountain.
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  • Stayed December 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Coral Gables, Florida
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 1, 2012 via mobile

My wife and I stayed at the Palace Thanksgiving week. It is a grand hotel celebrating it's centennial anniversary this year. It truly is a 5-star hotel by European standards. Good value especially if you are a platinum Amex member. Will definitely return.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Johannesburg, South Africa
Top Contributor
66 reviews 66 reviews
34 hotel reviews
Reviews in 20 cities Reviews in 20 cities
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed November 30, 2012

Really enjoyed my stay overall at the Westin. Very centrally located, with nice size rooms by European standards which were well appointed. Service was very good with attentive staff and the breakfast area was absolutely gorgeous!

Only issue was the very intermittent Wifi service... On the 5th floor, the iPad worked only half the time, though the laptop was fine.

Would stay here again....

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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Los Angeles, California
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed November 28, 2012

Our choice of hotels is usually driven by how centrally the property is located & proximity to major attractions. While vacationing in Madrid Westin Palace popped up as the first choice. We stayed here for 3 days. The hotel is magnificient, elegant & indeed a palace.
The hotel was very busy when we visited & there was a little bit of wait at the concierge but once at the counter we were promptly helped by some very polite staff.We got a suite overlooking the Neptune fountain, the room was large with plenty of closet space.Besides the impeccable beauty of the property what really clicked for us was the generous breakfast. Being vegetarians we often get limited to fruits, bread & juices for breakfast. But at Westin Palace there was this whole new possibility of having mediterranean plate with hummus, baba ganoush & warm bread. Also there were some delicious vegetarian samosas in addition to churros, breads, veggies etc etc. After tucking in the great buffet breakfast we could hit the road right away.
All major attractions: Prado, Reina Sofia, & plazas are walkable so are a number of great places to eat. The location was super convinient to see Madrid & also for catching trains to other sights. The stay at Westin Palace was s perfect combination of convinience,service & luxury. Will surely stay here again in our next trip.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Honolulu, Hawaii
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 26, 2012

My wife and I and 2 friends stayed at the Palace for 4 nights last week. Loved the hotel. We had advised them during the reservation that we would be celebrating our friends 35th wedding anniversary and they upgraded both of our rooms to the top floor with view of the Neptune fountain. Beautiful and much appreciated. They have a professional staff that know how to take care of their guests. We ate at the Sunday Opera Brunch and it had a special fashion show to celebrate the hotel's 100th anniversary. What a treat along with great food. Great location next to the Prado, and Thyssen museums and close to Retiro park.

The hotel and staff made this stay a memorable one that we will not forget.

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
providence, rhode island
Senior Contributor
34 reviews 34 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed November 25, 2012

The hotel itself is magnificent; the public rooms are absolutely beautiful. Guest rooms are not large by American standards, but large by European standards for sure. Plenty of closet space; nicely appointed bathroom (surprisingly, no bathtub). The staff was fantastic, both front desk and concierge. Extremely knowledgeable and helpful, and all English-speaking. Also, the location is perfect-right across the street from the Prado.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marc l, General Manager at The Westin Palace Madrid, responded to this review, November 26, 2012
Dear Tripadvisor
Thank you for your nice review. Please note that 22 rooms out of 467 (less than 5%) don´t have a bath tub. Do not hesitate to confirm your preference at the moment of check-in
Hasta la próxima !
Marc L
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Palace Madrid

Address: Plaza de las Cortes 7, 28014 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#5 Family Hotel in Madrid
#5 Romantic Hotel in Madrid
#6 Business Hotel in Madrid
#8 Luxury Hotel in Madrid
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Westin Palace Madrid 5*
Official Description (provided by the hotel):
Built by order of King Alfonso XIII in 1912, The Westin Palace, Madrid was recently restored to its original splendor. Situated near the Prado museum, historic monuments and some of the best tapas restaurants in town, It is listed in the Condé Nast Traveler "Gold List 2010" as one of the best hotels in Spain. ... more   less 
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Also Known As:
The Westin Palace Madrid Hotel Madrid
Westin Madrid
Madrid Westin
Westin Palace Madrid

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