This is definately not a 4 star hotel,it's 3 star at the very best.The rooms are very tired and worn and ours was not clean when we got it.A major problem is the noise-there is absolutely no soundproofing at all,you can hear every sound from the street and at night it's incredibly noisy.We were on the fifth floor to begin with but got moved to the seventh because the manager said the street noise would be less,it wasn't and the noise from the room above was terrible!Breakfast was a farce,do not bother with breakfast at all.We had booked breakfast and specified that one of us was coliac,when we got to the breakfast room there were people queing for tables and lots of dirty uncleared tables and no sign of staff.I went to find somebody and asked for the gluten free bread and waited,after half an hour I asked another waitress who was incredibly rude and after 45 mins and no bread we left.There was no service from the staff apart from one girl on reception who was very helpful and pleasant.The best thing about this hotel is the loacation but we would not visit again or recommend it to anyone.
- Official Description (provided by the hotel):
- We want to be YOUR HOME in Madrid.We have created new and different rooms which are warm and homey. Our staff are pleasant and friendly with a willingness to help you.From our unique location in the best district of the city centre of Madrid, you can stroll through the streets, admire the buildings, squares, small corners and gardens of our attractive and vibrant city which invites you walk around it.We are your home in the heart of Madrid. ... more less
- Reservation Options:
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- Also Known As:
- Hotel Opera Hotel Madrid
- Opera Hotel Madrid