We had an ideal stay in central Madrid based at the Hotel Opera however a rather bizarre & in all honesty unsettling incident did spoil one of our 4 nights (more of that later) but overall this is a great place to stay in which to explore a truly great city.
My wife had previously stayed in Madrid so we were knew what to look for & how much to pay when booking a hotel & we quickly settled on the Hotel Opera due to location, price & the fact that it looked relatively modern. We were genereally accurate with what we expected & were glad we ended up choosing the Opera.
Having explored almost the entire city over 5 days, we really wouldn't have picked a different location. Within minutes of checking-in we strolled perhaps 200 yards to a perfect bar on the Plaza De Oriente overlooking the wonderful Royal Palace watching the sunset. Back in the room to shower, etc & within the same distance in the opposite direction we were at the end of a perfect pedestrianised shopping street full of good quality stores & bars, restaurants, etc that ended at Puerto del Sol. Even before we quite knew our way around the city it was clear we truly had a fantastic location to base ourselves at.
The hotel is compact & therefore the lobby is very small with only an adjoining cafe, bar & breakfast room to effectively serve as public areas. There's certainly not a great deal of spacious public areas in which to retire with a drink but this isn't a problem as within steps from the hotel you're surounded by al manner of bars, restaurants, etc. The metro stop can be seen from the entrance of the hotel & the metro station from which we caught direct trains to the Zoo & Bernabau were perhaps a 10 minute walk away.
We checked out three rooms altogether, the first of which was a very funky but somewhat claustrophobic roof-space but decided to settle or a more standard room lower down the hotel. We didn't experience any real noise problems despite staying streetside on the fourth floor. The decor, bathroom, bed, linen ete were all lovely & I'd guess the hotel was refurbished several years ago. A few minor scrapes & scratches on some of the wood & flooring but nothing to spoil your stay. The rooms were a little on the cramped side & a little more storage space would have been ideal but again we were more than happy.
We did experience a particularly odd incident during our third night that shook us but in fairness we put this down to bad luck. Around 4am we were awoken by a thunderous crash & we leapt out of bed expecting to witness a broken A/C unit or discover that a leak had caused the ceiling to come down only to be confronted by something almost inexplicable. The bathroom was "walled off" from the bedroom by thick, frosted, floor to ceiling glass & the entire glass door had "exploded" & was cracking before our very eyes. I then realised that the floor was covered in shards of tiny glass so hurried down to Reception to inform the, all the while concerned that the mainly Spanish speaking night porter may in fact claim that we had broke this. In fairness he was very apologetic but couldn't relocate us to another room as they were fully booked. This meant that we had to try to sleep with the worry of a door that looked as if it was about to combust, all the while with a truly horrible cracking noise similar to a frozen lake slowly breaking up. We notcied in the morning that the door was actually a little bent & we did wonder if this had happened in other rooms as the staff seemed very apologetic with no suggestion that we may have been to blame which was an initial concern of ours. Credit to the reception staff, after breakfast they had already organised an alternative room on the same floor as our original room so it was easier for us to move all our stuff down the corridor into the new room. It did however mean we wasted an hour or so moving & had an interrupted, very restless night's sleep but as we're not ones to kick up fuss & due to the language barrier we weren't particularly interested in seeking more compensation that the free drinks we were offered.
Overall the incident with the door did perhaps dampen an otherwise perfect stay but this aside the Hotel Opera did provide us with everything we wanted from a stay in this wonderful city.
Higher Rooms = Further from potentially noisy city streets
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Let me start by thanking you for completing our guest survey regarding your recent stay with us, here at the Hotel Opera.
Your referrals about the location, staff and services are very important to us to encourage our staff and ourselves.
We apologize for you inconvenience in the bathroom. It was a puntual incident.
We are glad that you enjoyed your stay with us and look forward to welcoming you again in the future.
From the heart of Madrid and from our entire team we extend our warmest regards.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.