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“Amazing Hotel, Amazing Location, Amazing Staff!!” 5 of 5 stars
Review of NH Collection Palacio de Tepa

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NH Collection Palacio de Tepa
5.0 of 5 Hotel   |   San Sebastian, 2 | Barrio de Las Letras, 28012 Madrid, Spain (Centro)   |  
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Ranked #15 of 458 Hotels in Madrid
Miami, Florida
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Amazing Hotel, Amazing Location, Amazing Staff!!”
5 of 5 stars Reviewed July 23, 2014

This hotel has to be one of the best located hotels of its caliber in all of Madrid! Check in was supposed to be at about 3 or 4, but we arrived at about 11 and were welcomed and a room was available. All the employees spoke english and they upgraded our room to a superior room for free! They were able to make change for smaller bills (with a smile) and put in a request for taxis for our early morning departure. It is centrally located and walking distance to almost all main attractions in Madrid and fronts nightlife and a wonderful plaza.

Room Tip: Try and get a room overlooking the plaza if you want to see pretty sights. Avoid rooms facing the pl...
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this review, August 13, 2014
Dear Kevin L Thank you very much for taking moment of your valuable time to express your satisfaction about our Hotel during your recent stay. Comments such as the one you kindly shared are inspiring for our continuous improvement. The complete NH Collection Palacio de Tepa team hope to welcome you back soon!!! Best regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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508 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (83)
Date | Rating
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English first
Virginia Beach, Virginia
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed July 23, 2014

The hotel was as advertised on Jetsetter. Staff members were exemplary . I must single out Angela for her friendliness and attention to details. Plus she's bilingual. Fantastic location .very central.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with NH Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this review, July 25, 2014
Dear Ahmed511 Thank you for having chosen our Hotel for your recent stay in Madrid, I would like to express our gratitude for your excellent comments of our hotel and for sharing your experience with us. We highly value your opinion in our process of continuous improvement. The complete NH Palacio de Tepa team hope to see you soon!!! Best regards.
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Dallas, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 23, 2014

This hotel is right in the center of things just steps off the Plaza Santa Anna and on a pedestrian walkway that extends just about to the Prado and the Plaza Major. Lots of great places to eat and see. People watching in abundance as everyone is on the streets until the wee hours. The hotel itself is clean, comfortable and efficient with helpful, friendly staff and a minimum of pretentiousness.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with NH Hotels

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this review, July 25, 2014
Dear Charles D Thank you very much for taking moment of your valuable time to express your satisfaction about our Hotel during your recent stay. Comments such as yours are inspiring for our continuous improvements. We all look forward to hearing from you soon, Best regards.
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Tampa, Florida
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 22, 2014

Beautiful Hotel. A great value! Two blocks from Plaza Mayor. A 10 minute walk to Puerto del Sol. We had a Jr. Suite. Very Clean and quiet. The location is the best I've ever stayed at in Madrid. Loved my small balcony and everything about this great Hotel with excellent service.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this review, July 25, 2014
Dear Irene A firstly I would like to thank you for your great comment about our Hotel and service, thank you for sharing your experience with us. We highly value your opinion in our process of continuous improvement. The complete NH Palacio de Tepa team hope to see you soon!!! Best regards
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Stockholm
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 15, 2014

I'm lowering with one mark because I'm not happy with the wifi. A hotel of this class should not charge for fast wifi, and login should not be needed. The solution feels about 2003, when the hotel was connected with ADSL. Please fix this flaw in an otherwise pretty flawless experience.

The service was great. English is not a problem (except for the breakfast staff). The staff is very helpful.

The superior room is very good. It's spacy and the AC worked flawlessly. A maid (?) turned on the AC during the afternoon (put a card in the card-switch) so it was nice and cool when we arrived later.

As someone else noted, the bed is very hard. It's still very comfortable, but you might be in for a surprise if you are used to a very soft bed. It wasn't a big problem for us even though we're used to a very soft bed. I presume you have to ask or somehow signal for changed sheets during your visit if you want/need that (environment blah blah), didn't need it and didn't give that a try.

The bathtub has a shower with overhead fixed shower as well as the normal showerhead. This was mounted too low for me (I'm 1.93 or 6"4), pretty much in eyeheight, so shower was a bit uncomfortable.

Room was well taken care of by staff. The amenities (skin cream, shampoo etc) are very good. The minibar is well stocked, but since I didn't find a price list, didn't try anything in it. Coffee and tea in the room (Nespresso machine!) as well as in the lounge ("living room"). TV in the room seemed to have many international channels, if you need that. Ipod dock and HDMI/VGA/sound input for the TV (didn't try). Our "quiet" room was extremely quiet except a faint music noise when the next door jazz club neighbour were having their concert, and they quit before we tried to sleep.

The breakfast is awesome. You will not be disappointed. Breakfast time is long during weekend (11:30), which suited us well.

The hotel also has print service if you need computer printouts (onling flight check-in for instance).

Something great with the hotel that is worth mentioning is that it is indeed very central. Museums, sights and food are in walking distance. Prado is 800 meters, Thyssen and Sofia slightly closer. A taxi stop is just outside the hotel if you need to go anywhere.

I can greatly recommend this hotel for business as well as tourism, given that you don't need high speed internet (or don't mind paying €10 a day for that - unknown if it works well).

Room Tip: Ask the staff for your preferences. They will make sure you get what you want.
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  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this review, July 22, 2014
Dear Mirar 0 ,thank you very much for having taken a few moments of your valuable time to express your opinion about our Hotel during your recent stay .Comments such as the one you have kindly shared stimulate us to offer better and improved service every day. Please be assure that your suggestions about our wifi service will be taken into acount. I look forward to hearing from you soon.Best regards.
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Windsor, Canada
Contributor
15 reviews 15 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed July 14, 2014

This is one of the best hotels I ever stayed. The location was perfect. We enjoy walking and seeing things along the way. We were able to walk to almost most places by foot.

Our rooms were on the higher floor and it was only their Standard Double. We loved the high ceiling. It was extremely nice that we can open the windows too (can get noisy but quiet when it's closed.) The room was pretty big. The bathroom had everything you needed. The bed was very comfortable. The gym had a few machines and some weights and there were water/towels available.

The staffs were nice and helpful. We also enjoyed the restaurants in the area. It was very easy to walk around.

It was a very nice stay and it was a good deal. I would stay there again.

  • Stayed March 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this review, July 16, 2014
Dear Gabriel L thank you for your excellent comments and for sharing your experience, I am glad to know that you enjoyed your stay with us ! At the NH Collection Palacio de Tepa it is our aim to exceed the expectations of our guests and it is most inspiring for all of our team members to accomplish this . The entire team look forward to welcoming you back in a very near future! Best regards.
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Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 13, 2014

We stayed for two nights, and we were very satisfied. The service was good and the breakfast was very nice! We asked if the room had a nice view, and the lady at the reception made sure it did. The location is good and we were able to walk everywhere. The only downside is expensive parking.

Stayed July 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this review, July 16, 2014
Dear Emilia S firstly I would like to thank you for your great comment about our Hotel , thank you for sharing your experience. At the NH Collection Palacio de Tepa it is our aim to exceed the expectations of our guests and it is most inspiring for all of our team members to accomplish this. Regarding your comment about our parking please be informed that the price is subject to the regulations of the area. We all look forward to wellcome you soon, Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about NH Collection Palacio de Tepa

Address: San Sebastian, 2 | Barrio de Las Letras, 28012 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid > Centro , Cortes / Plaza Santa Ana , Sol
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#12 Luxury Hotel in Madrid
#13 Romantic Hotel in Madrid
#13 Business Hotel in Madrid
#18 Family Hotel in Madrid
Price Range (Based on Average Rates): $$
Hotel Class:5 star — NH Collection Palacio de Tepa 5*
Number of rooms: 85
Official Description (provided by the hotel):
Located in Madrid's Las Letras district, the NH Collection Palacio de Tepa is surrounded by history and romance. Just a five-minute walk away, the famous Plaza Mayor and next to Plaza Santa Ana enchant tourists and locals alike. ... more   less 
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Also Known As:
Nh Palacio De Tepa Hotel Madrid

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