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“Pleasant stay, good service” 4 of 5 stars
Review of NH Collection Palacio de Tepa

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NH Collection Palacio de Tepa
5.0 of 5 Hotel   |   San Sebastian, 2 | Barrio de Las Letras, 28012 Madrid, Spain (Huertas)   |  
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5% EXTRA DISCOUNT
Ranked #18 of 453 Hotels in Madrid
Certificate of Excellence 2014
Blackburn, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Pleasant stay, good service”
4 of 5 stars Reviewed April 23, 2014

Very good service, good staff helpful in finding restaurants and resolving any issues or questions, great location and good value.
Overall service slightly let down by patchy wi fi. Great in some rooms unacceptable in others.

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with NH Hotels

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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580 reviews from our community

Traveler rating
    360
    176
    36
    7
    1
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91
287
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (91)
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Harrogate, United Kingdom
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 17, 2014

We chose this hotel from review on Trip advisor. It was brilliantly situated for access to all interesting parts of Madrid. The hotel is not in a noisy area and we had excellent rooms. The staff were very willing to help especially when it came to booking restaurants. If we went back to Madrid we would stay there.

  • Stayed April 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Begur, Spain
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed April 14, 2014

We love the graceful style and calm environment of the NH Palacio de Tepa. We have looked at the other hotels of the same status in the center and none compares to the Palacio de Tepa. Although located in the social heart of Madrid within 15 minutes walk of almost everything you might want to do in the capital, it is an oasis of calm and tranquility. It is our home in Madrid.

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with NH Hotels

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Modiin, Israel
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 10, 2014

we stayed for 4 nights.
great hotel, good service and facilities
good location.
the hotel restaurnat is very recomanded. we have a great tapas meal
the staff were very kind
in the room were coofee oroducts and an espresso machine





  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with NH Hotels

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami, Florida
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 1, 2014

We loved this hotel. We got a good price and the place was beautiful. It was recently renovated.
The staff was very friendly and helpful. The rooms were very clean. The restaurant was also very good. I would definitely return to this hotel.

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
merthyr tydfil
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed March 30, 2014

We stayed for four nights and were very pleased with our choice. The location is very central and within easy walking distance of all the main attractions. There are lots of restaurants close by so there is no need of taxis.
Breakfast was included and the choices covered all our usual needs i.e. cereals, fruit, yoghurts, breads (including gluten free) cold meats and cooked choices such as bacon and eggs which were cooked to order. Quality was excellent and nothing was too much trouble.
The tapas bar downstairs was very good and the choices were in both Spanish and English although we only used it for drinks as we dined out every night. They have a vast array of gins and whiskies and the bar staff were young, happy and pleased to be of service, most of them fluent in English. My birthday fell during our stay and they insisted on treating us to mojitos to finish off the night. Little did I know that awaiting us in our room was a birthday greeting from the hotel together with a bottle of very nice Cava in an ice bucket, fresh strawberries and champagne glasses! A nice touch that was most appreciated.
The reception staff were delightful, all spoke excellent English and were extremely helpful when on our first morning at breakfast an old dental filling decided that it was time to call it a day. They organised an appointment with the hotel manager's own dentist (English speaking) for later that morning and by lunchtime a replacement filling was in place and I was ready once again to enjoy the delights of Madrid.
This was our first visit to a NH Group hotel and if they are all as good as this we will look forward to using them in the future.

Room Tip: We followed other Tripadvisor reports and chose a room on the fourth floor which with the windows cl...
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  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geneva, Switzerland
1 review
5 of 5 stars Reviewed March 27, 2014

excellent hotel, friendly staff & great location (sometimes a bit noisy though because of party revelers in the street); received a complimentary upgrade to a very beautiful room. Would certainly go there again on my next visit to Madrid.

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with NH Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about NH Collection Palacio de Tepa

Address: San Sebastian, 2 | Barrio de Las Letras, 28012 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid > Huertas , Sol
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#11 Business Hotel in Madrid
#15 Luxury Hotel in Madrid
#16 Romantic Hotel in Madrid
#18 Family Hotel in Madrid
Price Range (Based on Average Rates): $$
Hotel Class:5 star — NH Collection Palacio de Tepa 5*
Number of rooms: 85
Official Description (provided by the hotel):
Located in Madrid's Las Letras district, the NH Collection Palacio de Tepa is surrounded by history and romance. Just a five-minute walk away, the famous Plaza Mayor and next to Plaza Santa Ana enchant tourists and locals alike. ... more   less 
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Also Known As:
Nh Palacio De Tepa Hotel Madrid

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