We had a wonderful experience here with our family of 5. The staff was very warm and friendly, the rooms were very modern and comfortable, and the service was impeccable. The staff was so accommodating and helpful. We had two rooms and both were lofts, which was the first time I had been in such a hotel. We had no problems, but this would not be a place for small children, elderly, obese, or anyone with a disability. The stairs going up to the bedroom loft were treacherously slippery and narrow. I would have been a bit nervous if I had to get up in the middle of the night and head down the stairs to the bathroom. In any case, we didn't have any problems, but these rooms aren't for everyone. I also don't know if the hotel has any different layouts. The only negative I can report is our room faced the street and the partygoers from the adjacent square kept me up till 5:30 two of the three mornings. This was not the fault of the hotel, but I wanted to note it here so that a side street or back of hotel room can be requested. Also, the weekend nights were worse than the weekday night. The breakfast buffet was amazing...a huge layout of traditional Spanish meats and cheeses, in addition to the more typical cereals, breads, yogurts, etc. They even offered several non dairy options: walnut milk, soy and almond milks.The hotel was within walking distance of El Prado, Reina Sophia, Royal Palace and the huge Retiro Park.