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“Super nice hotel ” 4 of 5 stars
Review of Crowne Plaza Madrid Airport

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Crowne Plaza Madrid Airport
4.0 of 5 Hotel   |   Calle Lola Flores 1, 28022 Madrid, Spain   |  
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Ranked #149 of 453 Hotels in Madrid
Certificate of Excellence 2014
Ottawa, Canada
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
19 helpful votes 19 helpful votes
“Super nice hotel ”
4 of 5 stars Reviewed August 11, 2014

I like the stay at this hotel , well it's Crown Plaza brand name but for a price of a cheap motel ! Never think twice take it and trust the Brand !
It's very good hotel near the airport has free shuttle and somewhat close to a huge mall walkable distance ,

Stayed February 2014, traveled on business
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPMManagement, Director General at Crowne Plaza Madrid Airport, responded to this review, September 2, 2014
Dear Guest,

We would primarily like to thank you for choosing to stay at Crowne Plaza Madrid Airport.

Thank you for your feedback .

With best regards,
Hotel Crowne Plaza Madrid Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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410 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
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English first
Ipswich, United Kingdom
Top Contributor
83 reviews 83 reviews
41 hotel reviews
Reviews in 54 cities Reviews in 54 cities
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed August 5, 2014

This hotel is extremely close to the airport and thus very convenient if one has overnight transit. The Shuttle bus to the hotel worked perfectly well. What is ridiculous is that the holiday inn express has no such service and yet is literally across the road!
The check-in was quite painless and I was find an extremely pleasant very close to the reception area. The room itself was extremely functional. This had rather welcome tea and coffee making equipment in the room. The room itself was a good size, the bed was comfortable and the bathroom was in excellent condition. The hotel itself was very quiet although this does not prevent disturbance from people getting up early in the morning.

I had something to eat in the restaurant as the nearest restaurant really someway off. Cannot stress strongly enough is not tell stay if you want to visit the centre of Madrid. It is on a previous industrial estate with a major motorway front of it. It is perfect for a nights stay with a flight in the morning but nothing more.

Only two things that I would was the restaurant so perfectly decent food that was appallingly badly run. The staff appeared inept to the point of stupidity. It was clear that they will bored witless and all wanted to go home.

The other and much more serious incident occurred in the shuttle bus to the airport as it was waiting for passengers to board and leave. The driver was behind the bus clearly did not see somebody for who turned out to be part of a distraction robbery of the gentleman who was sitting in the front seat. If anyone comes and start asking about what time is the bus please grab onto your things once if the person behind Mitylene over Steelman and then ran up the street. Poor man who was only became aware off that there was not time for them to get away. As this was at 7 o'clock in the morning on a quiet Saturday I would strongly suspect that this is not an isolated incident. It is a brilliant is the strategy to target people by the very fact that they are there to catch flights are not going to have time to wait for the police unless they lose their passports as well. When I added this in a survey sent out by IHG, The hotel what quick to tell me that was of course nothing to do with them.



First of all thank you for choosing Crowne Plaza Madrid Airport. I am really sorry for the inconveniences caused with the robbery, the hotel staff can not watch out the guest belong if you leave inside the bus. The best option for resolve the robbery is advise to the police because we can not do more and I am sorry for this unpleasant situation.

Be warned. I was lucky.

Orlando in spite of businesses the hotel I could recommend excellent value for money for a fair light steadily and without the restaurant of this instance I would've given full marks

Stayed July 2014
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPMManagement, Director General at Crowne Plaza Madrid Airport, responded to this review, September 2, 2014
Dear Guest,

We would primarily like to thank you for choosing to stay at Crowne Plaza Madrid Airport.

We are really sorry for all inconveniences.

Thank you for your feedback .

With best regards,
Hotel Crowne Plaza Madrid Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Juan, Puerto Rico
Top Contributor
122 reviews 122 reviews
47 hotel reviews
Reviews in 66 cities Reviews in 66 cities
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed August 2, 2014

The Hotel was clean and fairly new. We had complementary items from a limited room mini bar, which included 2 waters bottles, coffee, orange drink and a Pepsi. The room looked new. The main issue was the impersonal and detached service, which is uncommon in Spain. For example, we asked for power adapters and they refused to charge a deposit to the room. Instead, they demanded 10 Euros each as a deposit. We received complimentary vouchers for drinks at the bar, but service was somewhat unenthusiastic and we were told the free drinks on account of IHG Platinum level were limited to certain brands. We were not delighted by the lukewarm service and decided to have breakfast the next day elsewhere. Besides that, everything else was alright. On a closing side note, for comparison, Crowne Plaza Paris employees are friendlier.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPMManagement, Director General at Crowne Plaza Madrid Airport, responded to this review, September 2, 2014
Dear Guest,

We would primarily like to thank you for choosing to stay at Crowne Plaza Madrid Airport

We are really sorry for inconveniences. As Ihg member we offered you a free drink ( wine, beer, soft drink), we cannot offer premium drinks. It is welcome service which is complimentary.

Thank you for your feedback .

With best regards,
Hotel Crowne Plaza Madrid Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mexico City, Mexico
Top Contributor
216 reviews 216 reviews
90 hotel reviews
Reviews in 67 cities Reviews in 67 cities
79 helpful votes 79 helpful votes
4 of 5 stars Reviewed July 30, 2014

It is marked as an airport hotel, but it is about 15 minutes away. The shuttle is not very efficient, I waited for 45 minutes for it. It is very far from downtown. Next time I rather take the bus from the Airport to the Atocha Train Station, that leaves every 20 minutes, and stay in downtown. Getting back to the airport will take 40 to 50 minutes, but from the "airport" hotel takes at least 20, so I think it is a best deal.
The rooms are very nice, Crowne Plaza standards. Mini bar with a bottle of water and a soft drink for fee, which is nice. Nice amenities and accessible outlets in the desk but not in the bed. Nice bathrobe and amenities. Air Condition works very well, however has to be set too low because if not will stop.
Has a restaurant and a vending machine but with very limit items.
The price very, very accesible though. But have to take a bus, the stop is about a half of mile from the hotel, that takes about 30 minutes to the bus station where have to switch to the subway and around 15 to 20 minutes to downtown. 2 euros the bus fare and 1.50 the subway.
Very good wifi

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPMManagement, Director General at Crowne Plaza Madrid Airport, responded to this review, September 2, 2014
Dear Guest,

We would primarily like to thank you for choosing to stay at Crowne Plaza Madrid Airport.

Thank you for your feedback .

With best regards,
Hotel Crowne Plaza Madrid Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
4 of 5 stars Reviewed July 25, 2014

Such a nice staff, great room and all for a great price! Everyone who worked there that I encountered was very polite and spoke English very well. The complimentary mini bar was very nice. They offered a free shuttle to your terminal which was great. The rooms were fantastic and so clean!!! Next trip to Madrid I will stay there again. Very great value for your money!!

  • Stayed July 2014
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPMManagement, Director General at Crowne Plaza Madrid Airport, responded to this review, September 2, 2014
Dear Sir,

Your review about your stay at our hotel is highly appreciated.

Again, thank you for leaving a feedback. I hope that you will consider us again on your next travel

Ana Calvin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
Senior Contributor
46 reviews 46 reviews
44 hotel reviews
Reviews in 27 cities Reviews in 27 cities
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed July 23, 2014

I spent one night at this Hotel during a business trip.

I was pleasantly surprised by the new, modern and large rooms. A great place for an overnight transit stay.

My room was on the ground level and extremely quiet.

I could not fault the room in any way.

I had dinner in the restaurant which was good.

If I returned, I would not book the breakfast. It was plentiful, but I prefer more fresh items.

My only issue would be the shuttle service. I waited over an hour at Madrid Airport. Going back, I booked for a specific time and it worked well.

In summary, it was one of the best Crowne Plaza's I have stayed at as far as the general modern and clean look, plus the room was way more luxurious compared to Crowne Plazas I have visited in other Cities.

Additionally, it was well priced.

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPMManagement, Director General at Crowne Plaza Madrid Airport, responded to this review, September 2, 2014
Dear Guest,

We would primarily like to thank you for choosing to stay at Crowne Plaza Madrid Airport.

Thank you for your feedback .

With best regards,
Hotel Crowne Plaza Madrid Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kolkata (Calcutta), India
Top Contributor
76 reviews 76 reviews
26 hotel reviews
Reviews in 30 cities Reviews in 30 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed July 23, 2014

Crowne Plaza Madrid is an excellent hotel near the airport. I stayed in deluxe room. It was very good, neat and clean. The toilet was very good. The bed was excellent. It had free wifi with good speed. The breakfast in restaurant was very good. It has pick up and drop facility from the airport. The gym is also very good.

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPMManagement, Director General at Crowne Plaza Madrid Airport, responded to this review, September 2, 2014
Dear Guest,

We would primarily like to thank you for choosing to stay at Crowne Plaza Madrid Airport.

Thank you for your feedback .

With best regards,

Hotel Crowne Plaza Madrid Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Madrid Airport

Address: Calle Lola Flores 1, 28022 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid
Amenities:
Business Center with Internet Access Restaurant Room Service
Hotel Style:
#28 Best Value Hotel in Madrid
#86 Family Hotel in Madrid
#92 Luxury Hotel in Madrid
#93 Business Hotel in Madrid
Price Range (Based on Average Rates): $
Hotel Class:4 star — Crowne Plaza Madrid Airport 4*
Number of rooms: 9
Reservation Options:
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Also Known As:
Crowne Plaza Madrid Airport Hotel Madrid

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