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“Great NEW Airport Hotel” 5 of 5 stars
Review of Crowne Plaza Madrid Airport

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Crowne Plaza Madrid Airport
4.0 of 5 Hotel   |   Calle Lola Flores 1, 28022 Madrid, Spain   |  
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Ranked #149 of 453 Hotels in Madrid
Certificate of Excellence 2014
Hood River, Oregon
Top Contributor
93 reviews 93 reviews
63 hotel reviews
Reviews in 69 cities Reviews in 69 cities
31 helpful votes 31 helpful votes
“Great NEW Airport Hotel”
5 of 5 stars Reviewed October 7, 2012

Was only here for 1-night before an early flight out of Madrid airport. Easy taxi-ride from Atocha train station. Friendly staff, nice little bar with decent food (I had a sandwich). My room was VERY nice with hardwood flooring, espresso machine, wall mounted LCD TV with a couple english speaking channels. We used the FREE airport shuttle in the morning, and all was good!

  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPMManagement, Director de Relaciones Públicas at Crowne Plaza Madrid Airport, responded to this review, October 24, 2012
Dear Guest,

We would primarily like to thank you for choosing to stay at CP Madrid Airport .

We note with pleasure that your experience at CP was a great one and that you found the rooms to be spacious and clean and comfortable.

Thank you for your feedback and also for your recommendation.

With best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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409 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
billericay
Top Contributor
62 reviews 62 reviews
48 hotel reviews
Reviews in 38 cities Reviews in 38 cities
64 helpful votes 64 helpful votes
5 of 5 stars Reviewed September 22, 2012

Airport pickup and drop, wifi, great staff and clean modern rooms. Location is a bit isolated on a scruffy industrial estate but that's airport hotels. Great for business people or families catching early flights.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 1 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPMManagement, Director de Relaciones Públicas at Crowne Plaza Madrid Airport, responded to this review, October 16, 2012
Dear Guest,

We would primarily like to thank you for choosing to stay at CP Madrid Airport with your family.

We note with pleasure that your experience at CP Madrid Airport was a great one and that you found the rooms to be spacious and clean and comfortable.

Thank you for your feedback and also for your recommendation.

With best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Matityahu, Israel
Senior Contributor
21 reviews 21 reviews
18 hotel reviews
Reviews in 18 cities Reviews in 18 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 20, 2012

This is your standard Crowne Plaza. THey treat their Platinum members great and provided me with free WIFI during my stay. It is close the airport so you can take the shuttle back and forth to the airport and from their ride the Metro. Reliable shuttle and excellent when arriving late in to Madrid.

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPMManagement, Director de Relaciones Públicas at Crowne Plaza Madrid Airport, responded to this review, October 16, 2012
Dear Guest,

We would primarily like to thank you for choosing to stay at CP Madrid Airport with your family.

We note with pleasure that your experience at CP Madrid Airport was a great one and that you found the rooms to be spacious and clean and comfortable.

Thank you for your feedback and also for your recommendation.

With best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Surrey, England
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
Reviews in 19 cities Reviews in 19 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed September 10, 2012

Stayed here on arrival at Madrid airport and on return after trip to Murcia. Good, clean hotel. The shuttle from the airport was easy, just phone them by the car rentals and they collect you, then you book your shuttle to the airport for the next day. Breakfast good but bar snack portions were very small, and probably microwaved - not great. A bit far from Madrid city centre but ideal for airport stay.

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPMManagement, Director de Relaciones Públicas at Crowne Plaza Madrid Airport, responded to this review, October 16, 2012
Dear Guest,

We would primarily like to thank you for choosing to stay at CP Madrid Airport with your family.

We note with pleasure that your experience at CP Madrid Airport was a great one and that you found the rooms to be spacious and clean and comfortable.

Wifiis free and we offer a complimentary shuttle service.

Thank you for your feedback and also for your recommendation.

With best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Essex UK
Senior Contributor
45 reviews 45 reviews
43 hotel reviews
Reviews in 36 cities Reviews in 36 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed August 25, 2012

We stayed on two different evenings at the start and end of our holiday in Spain.
We were two adults and two teenage children.
The prices for the room including the shuttle and the breakfast were very very competitive.
The first night was not as good as the second but that was probably because we arrived late and everyone was very tired.
Breakfast was excellent
Dinner in the evening was good in the retardant if a little expensive. The bar snacks looked use as good and not quite as pricey.
Room as veryp good.
Shuttle excelllent but make sure you email in advance any times to get your name on the list

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPMManagement, Director de Relaciones Públicas at Crowne Plaza Madrid Airport, responded to this review, September 7, 2012
Dear Guest,

We would primarily like to thank you for choosing to stay at CP Madrid Airport.

We note with pleasure that your experience at CP Madrid Airport was a great one and that you found the rooms to be spacious and clean and comfortable.

Thank you for your feedback and also for your recommendation.

With best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cleveland, Ohio
Senior Contributor
32 reviews 32 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed July 31, 2012

We stayed here our last night in Spain since it has a free airport shuttle. Our room was very clean and comfortable, with a nice bathroom and comfy beds. Front desk staff was ok during check in--not very welcoming, but not unfriendly. However, the cafetria and restaurant staff person was unhappy and rude for no apparent reason (we were friendly and low maintenance). As soon as we sat down he acted like our presence was an imposition--he was curt, forgot to bring parts of our order, and generally made us feel quite unwelcome. He served us on two different occasions and was the same during both.

Also of note for travelers--the shuttle only has eight seats and goes once per hour, so get your reservation in early. We ended up getting our third time choice, meaning we got to the airport four hours before our departure. And, there is nothing near the hotel--if you don't have a car, you're stuck with the bad restaurant staff and mediocre food, or paying for a taxi that would need to be called.

I was very disappointed--I expected more from a Crowne Plaza.

  • Stayed July 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPMManagement, Director de Relaciones Públicas at Crowne Plaza Madrid Airport, responded to this review, August 10, 2012
Dear Guest,

We would primarily like to thank you for choosing to stay at CP Madrid Airport .

We are really sorry for all inconveninced caused.

Our hotel is an Airport Hotel, located really close to Barajas Airport. Shuttle service is a complimentary service on request. There are 2 buses going to airport from our hotel.

There is a Shopping Center "Plenilunio" really close (3km- 2 bus stops). You can be there in 10 minutes.

Thank you for your feedback and also for your recommendation.

With best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Senior Contributor
43 reviews 43 reviews
42 hotel reviews
Reviews in 30 cities Reviews in 30 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed July 18, 2012

It all starts at the airport. There is no regular shuttle waiting, or even a sign/tall free phone to call them. Just take a taxi.
Once in the hotel, the level of service is nothing like in any other CP in the world. Staff is OK, but without even a smile...
Rooms were comfortable excellent bed and shower.
Location is right on an highway with not many activities/bars/restaurants around so just get a good night sleep.
When you need to leave back to the airport, again, don't count on the shuttle.

Room Tip: Try to ask above ground level floor as far from the highway as possible
See more room tips
  • Stayed June 2012, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPMManagement, Director de Relaciones Públicas at Crowne Plaza Madrid Airport, responded to this review, August 8, 2012
Dear Guest,

We would primarily like to thank you for choosing to stay at CP MADRID AIRPORT.

We are really sorry for inconveniences which were caused.
Shuttle service is a complimentary service on request. There is an Aena´s Stick in each terminal with all hotels´ telephone.

Thank you for your feedback.
With best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Madrid Airport

Address: Calle Lola Flores 1, 28022 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid
Amenities:
Business Center with Internet Access Restaurant Room Service
Hotel Style:
#27 Best Value Hotel in Madrid
#86 Family Hotel in Madrid
#91 Luxury Hotel in Madrid
#93 Business Hotel in Madrid
Price Range (Based on Average Rates): $
Hotel Class:4 star — Crowne Plaza Madrid Airport 4*
Number of rooms: 9
Reservation Options:
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Also Known As:
Crowne Plaza Madrid Airport Hotel Madrid

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