Stayed here for 4 nights in July. It was my 3th visit to this wonderful city! When reading reviews i was ready to be accomodated in old part, so of course it happened. My friend checked in a day earlier into single room, and he was totally shocked. It wad a wardrobe instead of room, with paint falling from ceiling, with no wi-wi and awful smell. Next day he moved into my room, although it was in old part it was better. After i asked if i can change for new part, receptionist told its not possible because new part have no Standard rooms, only Superior. Well what could i do. I asked to show me another room, because first was awful even in colours, black with red colours everywhere, not comfortable. And room itself was old. I was showed another room but it was so small that i decided not to change. Next morning after breakfast i tried again to change my room for other 3 nights, this time again i was told its impossible, but after couple of minutes talk he asked if our luggage ready to move right now, i told yes and finally he changed it! New part room was even smaller, but quite new and clean! Walk in shower was very good! What is really amazing about this hotel is rooftop pool! Of course overcrowded but this Mercure is the only hotel with open pool in this area! Great opportunity to have sunbath and swim in city center! Location is also great! Last time i stayed on Gran Via just 5 min walk from Mercure. Metro entrance is 10 meters from hotel. Breakfast was ok, everything you need to start a day. I wouldnt recommend hotel until full renovation, because its a russian roulette, you can get new room and will be satisfied, at the same time yoy can be disappointed. I had a great deal, for that price incl. breakfast and pool!! i am more than satisfied, but usually this Mercure is not really cheap! So all in all possible to stay, but if you find a good deal. Be ready for old smelly room.
- Official Description (provided by the hotel):
- The Be Live City Center Madrid Santo Domingo enjoys a privileged location in the touristic and commercial center of Madrid. One of its highlights are the 200 themed rooms, with wall paintings by emerging artists, the unmistakable hall, with vaults of porcelain and gold leaf, and the public car park, decorated with evocative and magical scenes. More than 1200 m2 with natural light to family celebrations and corporate events. Swimming pool on the rooftop terrace (only opened during summer months) offers the best view of the very heart of Madrid. ... more less
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- Also Known As:
- Mercure Madrid Santo Domingo Hotel Madrid