I found Axor Feria to be a very clean modern hotel. Girls at the front desk were friendly but not overly so, which is why I am not one to stay at large hotels.They continously check people in, so you often feel like just another guest. The service is not personal in any way. I'm usually a bed & breakfast gal because the staff & experience is much more personal & I enjoy having my name & preferences remembered. However, all of the b&b's I was interested in while staying in Madrid were fully booked. Don't get me wrong, the girls at the desk were pleasant. The hotel is very close to the airport, therefore, far from the popular exciting things to do in Madrid. You will have to take a taxi if you wish to go to say Puerto del Sol. The taxi isn't cheap but it'll get you there. A big plus is the free airport transfers. I read reviews from others who had difficulty with this service but my experience was awesome! They emailed me the location of the shuttle depending on which terminal I arrived at. I simply collected my luggage, walked outside & right in front of me was the big Axor shuttle bus. My departure to the airport was just as simple. Make sure you reserve the shuttle anytime you plan to use it! All in all, a nice clean place to stay. Mini bar in the room with water, beer & soda at prices you would expect. Oh, and there is a laptop available for your use if you did not bring your own. I was thankful for that. I cannot fault the hotel for anything at all. Next time I go to Madrid, however, I will stay in a b&b to get a more authentic Spanish experience.