We recently spent a long weekend at this hotel. When booking I was surprised by the price difference of other nh hotels in Madrid. Now I know why! The hotel definitely needs renovations. Specially the windows, quite a draft in the room!
The staff at the front desk is friendly. At the breakfast room they are overwhelmed and very badly organised. Very little of everything so they're constantly running to get what's missing and end up having to suffer unhappy customers.
Does not deserve 4 stars at all!
- Official Description (provided by the hotel):
- Centrally located in downtown Madrid, and decorated with the stylish elegance of Casa & Jardin, the Hesperia Emperatriz gives your stay special charm and tranquility. ... more less
- Reservation Options:
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- Also Known As:
- Hesperia Emperatriz Hotel Community Of Madrid