This is definitely the worse service I have ever received in Madrid. We made a reservation for 17 people for a Christmas dinner, a week before we were called and the owner asked us for a deposit since it was such a big table, the next day we did. Then later that same day we were called again and because it "took so long" they gave our reservation away. The next day anotehr call saying we still had it. Anyway, the day arrived and as usual with large groups, 2 on our group couldn't make it. It was as if we were insulting the owner. As we arrived we weren't offered any drinks. The appetizers took a long time to arrive. After 2 they removed our plates, then the other appetizers arrived and we didn't have any plates or silverware... The food was ok, nothing extraordinary. And then when the bill arrived the very pleasant owner said "you're lucky we didn't charge you for the 2 people that didn't come". Needless to say we won't be going there again. It was like they were doing us a favor by serving us food.
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