We stayed at this hotel in May 2010 for three nights and while the hotel was in a very central location (handy for the underground network and within walking distance of all the main attractions), I certainly wouldn't be back.
Firstly, the biggest problem is the noise, not the hotels fault I know, but despite being five or six storeys up from street level, the noise in the hotel is unbearable at night. Anyone who has visited Gran Via or other main throughfares in Madrid will know these streets are busy right through the night and the sound of horns and sirens kept me awake virtually all night.
The other big problem was the service. On coming back around midnight one night we asked for the key to our room at reception, but the receptionist said that it wasnt there and we must have our room number wrong (which we both knew we did not). On politely informing him that we were certain it was the correct number, he turned pretty rude and tippee out all the keys from his drawer that were there, none of which were ours. Worried that someone else was in our room we went round ourselves and checked but the door was locked and there was no answer. By this time we were desperate for bed and were wanting to know what they had done with the key, so went back to reception and eventually the guy had a look round the reception and found the key, thrusting it at us with no apology.
Another thing which was annoying was that the receptionist would also disappear for very long periods, which meant that if you wanted to leave your key you had to leave it on the desk. It was not unusual to arrive back and see a big pile of keys sitting on the desk and no receptionist, not the most secure arrangement considering it is a small and quiet hotel with only one member of staff in the afternoon and night. However, even more annoying was if you handed the key to the receptionist on the way out, then on your return to the hotel he had done one of his vanishing acts. This happened to us and the only option was to sit and wait for around 15 mins until he reappeared from
wherever he had been.
Finally, the street is on the edge of the red light district, and there are plenty of prostitutes about on the street corners, and one in particular was a bit of a nuisance one night but generally they'll leave you alone and its always fairly busy, especially on Gran Via itself.
The hotel itself was clean but pretty old looking, hadnt been decorated in a long time. The beds were comfy and the shower/bathroom fine but there was very little else to the hotel other than a small breakfast room.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.