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“Not bad, not great... Decent.” 3 of 5 stars
Review of Hotel Celuisma Florida Norte

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Hotel Celuisma Florida Norte
4.0 of 5 Hotel   |   Paseo de la Florida, 5, 28008 Madrid, Spain   |  
Hotel amenities
Ranked #346 of 458 hotels in Madrid
Fort Worth, Texas
Senior Contributor
33 reviews 33 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
8 helpful votes 8 helpful votes
“Not bad, not great... Decent.”
3 of 5 stars Reviewed March 19, 2013

This hotel was not bad overall. It was booked by EF Tours, so I really didn't have a choice in the matter!

The room was small, but clean. I had to ask for a blanket as the maids took mine during their cleaning and did not return it. The bathroom was clean as well. Overall, the facilities were modem, but sparse.

The service was "ok" as they seemed annoyed by my attempts to engage them in Spanish.

  • Stayed March 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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645 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 10, 2013 via mobile

This hotel is totally overrated. It deserves at last 2 stars. It might have been a 4 stars hotel back in the '70s, but nowadays it's nothing more than a low category Comfort Inn.
The whole hotel is dates. Old and dirty tapestry covers up the paper thin walls, through which you can hear what's happening in the next 2 rooms on every side, bathroom included. Those are squalid and kind of dirty, provided with only 3 horrible little bags of shower gel and melted bar soaps. The carpet is just disgusting and I think it has never been cleaned!
Breakfast and dinner are just unedilble: microwaved, cheap, horrible food is served in dirty vessels and is often recycled.
Service is poor and no one speaks English, which is not acceptable in any 4 stars hotel in the world.
The only positive aspect is the location, quite central and in front of a big, important station. The free wifi is a plus; it would be nice if it worked properly without disconnecting every 2 minutes.
Therefore, squalor wraps up everything. You could go in a 3 stars hotel, spending less and receiving a WAY BETTER service... This only deserves 2 stars.

  • Stayed March 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
69 reviews 69 reviews
23 hotel reviews
Reviews in 31 cities Reviews in 31 cities
106 helpful votes 106 helpful votes
3 of 5 stars Reviewed March 9, 2013

A good hotel, rooms a little outdated but spacious and comfortable, good service overall, good enough location to get around Madrid, public areas very spacious but decor outdated - so not romantic, not trendy, not 4 star but very good value for what we paid.

  • Stayed April 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tenerife
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed March 6, 2013

We recently stayed at this hotel for a weekened and I was very disappointed!.

The hotel is very large and very out dated, really needs a good clean up and modernising to meet the 4 star rating.

The lounge area had many lights that didn't work, old furniture that was dirty and uncomfortable. The bedroom was basic and yes the beds were comfortable, thankfully ! however the TV had the wrong remote control for the make of TV so that couldn.t be used poperly, the decor again was very dated, although clean.

the bathroom was very old and we were not allowed to use the bath. This is not a problem in itself because they are trying to conserve water. However maybe they should renew the bathrooms with walk in showers !

The showers were hot and powerful which was good but stuck to the wall so you could not move the shower head.

The luggage room worked well when you depart and is locked for safety, this was a help to us.

The location is the best part of this hotel as it is very central, right on Principe Pio metro station and very accessable to all areas.

Our friends stayed in the Madfor hotel next door...a 3 star hotel....but had a much better decor, cleaniness and everything was better.

My advice.....go next door!

  • Stayed March 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Spain
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 27, 2013

Easy to get to from the airport as the train station is just over the road, looks nice from the outside and inside, helpful staff. Location is good big shopping centre over the road and gran via is just a 10 minute walk zoo madrid is just down the road you can't beat the location of the hotel really, for the rooms,well, they are basic, phone tv good bath/shower only problem i can think of is there is no kettles in the room and i do like a coffee in the morning before i do anything. Overall I'd defiantly stay here again

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Milan, Italy
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed February 13, 2013

Been here for a week end with a friend, very easy reachable from the airport (principe pio subway station).
location is very good and you can reach themain attractions in few minutes by foot.
the structure is nice from the outside and you're welcomed by a charming and elegant reception with nice responsible.
room is basic but nice, i extremely suggest this hotel!!

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Texas
Senior Contributor
30 reviews 30 reviews
18 hotel reviews
Reviews in 21 cities Reviews in 21 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed January 5, 2013

I was part of a tour group, so this was the prebooked hotel. Initially I was placed in a single room (by the tour group), but when I returned to my room after some touring, my belongings had been moved and someone else had taken over the room. When I went to the front desk, they explained that I was incorrectly assigned that room, so they moved my belongings to the correct room. Thankfully, it was just my luggage and nothing terribly valuable. However, the staff did not offer an apology for intruding on my stuff.
Otherwise, I had a lovely stay. The continental breakfast was more than sufficient- rolls, cold meats and cheeses, croissants, eggs, bacon and cereal. Plenty of coffee too. The room was very clean and quite adequate. The bed was comfy and the temperature was easy to control. Everything in the bathroom worked well too. The housekeeping staff does a very nice job!
The rest of the property was nice also. There were ample places to gather as a group. I even dropped off some of my packages to the front office staff (to hold for me)while I did more shopping.
I would stay here again!

Room Tip: Request a room that is not 470,570,670. These rooms are by the elevator.
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  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hotel Celuisma Florida Norte

Address: Paseo de la Florida, 5, 28008 Madrid, Spain
Location: Spain > Community of Madrid > Madrid
Amenities:
Business Center with Internet Access Restaurant Room Service
Hotel Style:
#171 Luxury Hotel in Madrid
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Celuisma Florida Norte 4*
Official Description (provided by the hotel):
Florida Norte Hotel is in the city centre, close to the Palacio Real and the main accesses to Madrid. High capacity, elegant and sober decoration. With an excellent service and a warm team prepared to make you feel at home. At the hotel we offer you a private garage, boutiques, money exchange, etc. ... more   less 
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Also Known As:
Celuisma Florida Norte Madrid

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