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“Find something else!!” 1 of 5 stars
Review of Hostal Oxum

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Hostal Oxum
3.0 of 5 Hostel   |   Calle Hortaleza 31 | Piso 3 ext, 28004 Madrid, Spain (Chueca)   |  
Hotel amenities
Ranked #270 of 372 Specialty Lodging in Madrid
Brasov, Romania
Top Contributor
159 reviews 159 reviews
110 hotel reviews
Reviews in 112 cities Reviews in 112 cities
159 helpful votes 159 helpful votes
“Find something else!!”
1 of 5 stars Reviewed December 13, 2008

Me and my boyfriend booked a room for two nights at this hostal in July, as well an airport transfer, and we also paid a small amount in advance. On December 1st, subsequent to an e-mail sent by me, we were informed that the airport transfer was no longer possible. Two days later, we were again informed - by e-mail!!! - that one of the pipes of the hostal had broken down and that it was no longer possible for them to offer us accommodation... No refund was offered. We were to arrive in Madrid on December 6th, so we were very very lucky to find any rooms available in another hotel... I was very disappointed and they've nearly ruined our holiday, because of their lack of professionalism!!

  • Liked — ---
  • Disliked — The lack of professionalism
  • Stayed December 2008, traveled as a couple
    • 1 of 5 stars Value
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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93 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Malaga, Spain
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
41 helpful votes 41 helpful votes
1 of 5 stars Reviewed November 15, 2008

The entrance to this hostal is less than impressive as it is via a shabby, littered doorway which leads to 64 well worn and dingy, wooden stairs in what appears a semi derelict building. That said, once inside the hostal it is a different story. Stylish bright and clean. There is no reception desk just rooms off a corridor. We were handed our keys and shown the room facilities. After that we did not see a staff member for over 48 hours which was a problem as we had no basin tap and our balcony door would not close (it was 5 degrees overnight) The rooms were exceptionally clean and towels changed daily. Breakfast was packaged cakes, yoghurt, juice and cereal left in the room overnight with tea/coffe making facilities.
The bathroom was miniscule with the tiniest shower, if you dropped something it was difficult to bend over to retreive it. (we are small people) We had a superior room which was an additional €30 per night, and deffinitely not worth the extra cost .It was only a little bigger, and this was outweighed by the fact that it was facing the road and we were kept awake by the most incredible amount of noise, traffic, bin men,delivery drivers and car horns. the Metro would have been more peaceful. It went on all night. We had to use earplugs.
We would happily have changed to a standard room without refund but with no staff on site we were not able to ask for this. The night before we left we finally encountered the manager and were able to get a plug, we also pointed out that the door would not shut. He became agressive saying "Are you just looking for things" "I am waiting for a specialist to fix it, I don't know when he will come". The next morning we discovered that no breakfast had been put in our room, and we had to wonder if we were being punished, but no, our friends had none in their room either. The manager came and asked us to pack our cases and leave them in his locked office for safety. We pointed out that the room was paid for until 1pm and we would be leaving our cases there until then. He became enraged and said we could not do this he wanted to clean the room. He even threatened to call the Police, he was so out of control. We were all totally shocked by his attitude over such a simple matter. We asked for the complaint book and agreed to him calling the police if he wanted too, at which point he backed down completely. At this point we decided to mentioned the lack of breakfast, he said we were lying and he had seen the girl put breakfast in our rooms. The welcome third of a bottle of Cava was very nice but if he thinks gestures make up for manners he will not last long in the service industry. We would not recommend this hostel

We have lived in Spain for ten years, so it is not a case of not understanding the culture. This was blatant bad attitude.

  • Liked — The furnishings and cleanliness
  • Disliked — The rudness of the manager
  • Stayed November 2008, traveled with friends
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 14, 2008

I was at Hostal Oxum in downtown Madrid and I was delighted with the place, the service is excellent, the rooms are very modern, beautiful and clean and I felt in a big hotel really paying very little, apart had many tourist sites in Madrid near. Really is more than a Hostel and stayed there ever return to Spain.

  • Liked — Service, decoration, location and price
  • Disliked — Nothing, everything was good
  • Stayed July 2008, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hostal Oxum

Address: Calle Hortaleza 31 | Piso 3 ext, 28004 Madrid, Spain
Location: Spain > Community of Madrid > Madrid > Chueca
Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service
Hotel Style:
Ranked #270 of 372 Specialty Lodging in Madrid
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hostal Oxum 3*
Number of rooms: 8
Official Description (provided by the hotel):
Bed and Breakfast Hostal Oxum in Madrid conveniently lies in the heart of the Spanish capital, less than 5 minutes from two metro stations, Chueca and Gran Vía, and within easy reach of the city's attractions. This Madrid B&B offers guests a choice of 7 guest rooms, all en suite and well equipped with a great selection of today's mod cons, including mini bar, satellite TV, Wi-Fi and laptop (on advance request only). Reception is not open 24 hours a day at B&B Hostal Oxum, so guests receive a copy of the keys, in order to come and go as they please. The professional and multilingual staff will be happy to provide any info and tips you require during your stay in this exciting city. ... more   less 
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Also Known As:
Hostal Oxum Hotel Madrid

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